酒店回复: Dear Valued Guest,Thank you for sharing your honest feedback. We always encourage guests to call to make sure that the shuttle is available upon their arrival. I sincerely apologize that it was not available during your stay. All 3rd party sites were informed that we are under renovation and that our elevator is currently down. We also let guest know upon check-in and will gladly cancel their reservation free of charge if they would rather stay elsewhere. This was unfortunate and beyond our control. We have permanent stains from our previous oilfield group and are excited for our guest room renovation. We hope you give us another opportunity to better serve you once renovations are completed.Best Regards,Hotel Management
酒店回复: Dear Shelley,Thank you so much for sharing your feedback. I hate to hear that you did not have the best experience while at our hotel. We will use your feedback to improve our service. We hope this was an isolated incident. We look forward to our guest room renovation this month. We hope you give us another opportunity to better serve you in the near future.Best Regards,Hotel Management
1.0分
其他
原文
翻译提供方：Google
这个地方现在是个垃圾场，正在清理。早就该清理了。
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酒店回复: We are saddened to see that you did not enjoy your stay at our property. Thank you for taking the time out of your day to leave feedback.
2.0分
其他
原文
翻译提供方：Google
糟糕的住宿体验，让人难以置信
我们的房间有股霉味，空调滤网可能需要更换。床很差，淋浴看起来也不太干净。而且没有免费咖啡。
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酒店回复: Dear Valued Guest,We appreciate your feedback and thank you for staying with us. We will share your comments with our housekeeping and engineering departments to ensure this was an isolated incident. We apologize for not meeting your expectations. We hope you give us another chance to better serve you when your travels bring you back to the area. We also look forward to our guest room renovation soon.Best Regards,Hotel Management
2.0分
其他
原文
翻译提供方：Google
热水浴缸和制冰机无法使用，浴缸有霉菌
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酒店回复: Dear Valued Customer,Thank you so much for providing your feedback. We apologize for your experience and will have our maintenance team address all issues noted. We hope to have the pleasure of serving you in the near future and we look forward to our guest room renovation soon. Best,Hotel Management
5.0分
家庭亲子
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I had a long day flying the night we arrived, the beds are so comfortable, it made up for the long travel day. Staff is excellent as always. We keep coming back, three years in a row, and we'll back in 2026.
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酒店回复: Dear Valued Guest,Thank you so much for sharing your feedback. We love to hear positive things from our guests. We hope to have the pleasure of serving you again in the near future. Best Regards,Hotel Management
1.0分
情侣出游
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I am a mobility handicapped veteran. We requested a Handicap Room. The one available was for hearing special needs and did not have a safe tub! When we turned on the sink dirty brown water came out but later cleared. Don’t stay here until 2026!
The lobby area and hallway was a mess. We were not informed of this when wemade the reservation!!!!
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酒店回复: Dear Valued Guest,Thank you so much for sharing your honest feedback. We apologize for the inconvenience caused to you and for not meeting your expectations. We have shared your comments with our leadership team. We hope you give us another opportunity to better serve you in the near future. Best Regards,Hotel Management
1.0分
家庭亲子
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This property was under total reconstruction and renovation. It should not be open during this period
Our stay was disgustingly dirty and inconvenient.
We request a full refund please.
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酒店回复: Dear Valued Guest,Thank you so much for sharing your honest feedback. We apologize for not meeting your expectations. Our renovation is noted on Expedia's website under hotel details. We hope you give us another opportunity to better serve you in the near future once renovations are complete.Best Regards,Hotel Management
3.0分
商务出差
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We had to switch rooms because the AC.Was not working the second room that they give us the a c was not working good The bad tub was not clean. We had to use a towel to put our foot on it.
1. 我们选择这家酒店是因为有机场班车。可惜不是一直都有，所以我得多花点钱打Uber。
2. 电梯坏了！！！
3. 又脏又破。
超级失望
不过前台的女士人超级好。
我和家人在一次公路旅行中，把这家酒店当作短暂的停留。房间简直恶心极了。淋浴间的墙上粘满了头发，浴缸里似乎也沾满了污渍。折叠沙发上满是污渍。沙发床垫上一大片棕色污渍，床上用品里还有丙烯酸指甲油的痕迹。地毯被撕破了，染成了红色。浴室的镜子也裂了。墙上还挂着三个不同的耳环。
床单很干净，但这间“套房”里似乎只有床单被清洗过。
这个地方现在是个垃圾场，正在清理。早就该清理了。
糟糕的住宿体验，让人难以置信
我们的房间有股霉味，空调滤网可能需要更换。床很差，淋浴看起来也不太干净。而且没有免费咖啡。
热水浴缸和制冰机无法使用，浴缸有霉菌
I had a long day flying the night we arrived, the beds are so comfortable, it made up for the long travel day. Staff is excellent as always. We keep coming back, three years in a row, and we'll back in 2026.
I am a mobility handicapped veteran. We requested a Handicap Room. The one available was for hearing special needs and did not have a safe tub! When we turned on the sink dirty brown water came out but later cleared. Don’t stay here until 2026!
The lobby area and hallway was a mess. We were not informed of this when wemade the reservation!!!!
This property was under total reconstruction and renovation. It should not be open during this period
Our stay was disgustingly dirty and inconvenient.
We request a full refund please.
We had to switch rooms because the AC.Was not working the second room that they give us the a c was not working good The bad tub was not clean. We had to use a towel to put our foot on it.
靠近机场很方便，接驳和出行都省心。房间安静整洁，床铺舒适。工作人员态度很好，服务到位。整体体验满意，是转机停留的好选择。