Our trip was great. Check in was smooth, our room was very clean and comfortable; and check out was smooth. Thank you for making the lodging portion of our trip great!
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酒店回复: Thank you so much for sharing your experience! I am happy to hear we provided an easy check in experience and you found your room well cared for! We hope to have you back again soon!
3.0分
其他
Staff was not overly friendly and during the event I attending I was shocked to see deliveries being made through the crowds and not a back door. Very unprofe
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酒店回复: We’re truly sorry to hear that your experience didn’t reflect the level of hospitality and professionalism we strive to provide. Your comments about staff friendliness and the delivery process during your event are concerning, and we appreciate you bringing them to our attention.
1.0分
其他
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Had a 45 minute wait for the room. Waited from 3-345 and was late to my event at 5 after I was able to shower and dress. I prepaid so it was surprising that a room wasn’t ready for me… I also felt trapped here because of the prepay I had no real choice but to be at the mercy of the hotel. Given the price I can’t see myself staying here again. The hotels response to the long wait was to give me a drink ticket and to ask me to wait at the bar… I’m a recovering alcoholic so it wasn’t very welcoming or an experience I’d want to put myself into again. If I was late checking out I’d be charged… the hotel was late to check in and there restoration effort was a drink ticket. If you can’t accommodate the stated check in time you shouldn’t falsely advertise that’s the checking time - or at least put a disclosure that you may need to wait for 3-4 for your room to be prepared, despite prepayment based on 3pm check in. I would have went to a hotel that would honor the 3pm check in so I could make my event. I’m really frustrated and exhausted with the added stress trying to frantically get ready and to the event on time.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the delay in your check-in and the stress it caused ahead of your event. We understand how frustrating it must have been to arrive expecting a ready room, especially after prepaying, and we’re truly sorry we didn’t meet that expectation.While we strive to honor our 3pm check-in time, there are rare occasions when unforeseen circumstances delay room availability. That said, we recognize that this impacted your plans significantly, and we regret that our recovery effort offering a drink ticket, was not appropriate given your situation. Had we known, we absolutely would have offered a different gesture, such as a snack or appetizer voucher, and we’re sorry for the oversight.We also want to clarify that even with third-party bookings, we’re always willing to work with guests to find solutions, including exploring cancellation and refund options, if their needs aren’t being met. We’re not perfect, but we do our best to accommodate every guest with care and flexibility.Your feedback is invaluable, and we’ll use it to improve how we communicate and respond in moments like these. We truly regret that your stay didn’t reflect the standard we aim to uphold, and we hope you’ll consider giving us another chance in the future.
市中心，交通方便，停车有点小贵，早餐是盘餐，
这个价格能住到这样的酒店真是远超预期。
酒店位置极佳，出行根本不需要开车。员工们都非常乐于助人、友善又专业。
酒店设施不错。空间足够大，环境也很干净。
可以远眺波特兰老港和海湾，位置还算不错，走到60号码头吃龙虾大概15分钟，缺点就是房间空调噪音大，其它都还行。
位置很好，出行方便。房间很干净，床和枕头睡着非常舒服。早餐挺不错的，员工服务也很好。
我原本担心在隆冬时节入住会很冷，但雪景映衬下的海景美不胜收，不虚此行。
酒店似乎去年翻新过，所以非常干净舒适，包括浴室在内。酒店还有一个恒温泳池（不过水有点冷，哈哈），还有很多长椅和桌子，所以即使在暴风雪中，我也能好好享受在酒店的时光。
我觉得酒店位于老港市中心的最西端，但由于老港是个小城，所以步行游览非常方便。
非常棒，也很干净
我住得很愉快
只是需要打电话确认一下酒店的座机号码。
Our trip was great. Check in was smooth, our room was very clean and comfortable; and check out was smooth. Thank you for making the lodging portion of our trip great!
Staff was not overly friendly and during the event I attending I was shocked to see deliveries being made through the crowds and not a back door. Very unprofe
Had a 45 minute wait for the room. Waited from 3-345 and was late to my event at 5 after I was able to shower and dress. I prepaid so it was surprising that a room wasn’t ready for me… I also felt trapped here because of the prepay I had no real choice but to be at the mercy of the hotel. Given the price I can’t see myself staying here again. The hotels response to the long wait was to give me a drink ticket and to ask me to wait at the bar… I’m a recovering alcoholic so it wasn’t very welcoming or an experience I’d want to put myself into again. If I was late checking out I’d be charged… the hotel was late to check in and there restoration effort was a drink ticket. If you can’t accommodate the stated check in time you shouldn’t falsely advertise that’s the checking time - or at least put a disclosure that you may need to wait for 3-4 for your room to be prepared, despite prepayment based on 3pm check in. I would have went to a hotel that would honor the 3pm check in so I could make my event. I’m really frustrated and exhausted with the added stress trying to frantically get ready and to the event on time.