酒店回复: Thank you for taking the time to share your feedback about your recent stay, Keith. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
酒店回复: Alice, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
酒店回复: Thank you for taking the time to share your feedback about your recent stay, Wandra. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
4.0分
其他
原文
翻译提供方:Google
房间干净
员工非常友好
地理位置优越,靠近金莺公园
靠近港口
早餐一般
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酒店回复: Yannick, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
3.0分
其他
原文
翻译提供方:Google
走廊尽头房间里传来狗叫声,把我们和那层楼的大多数人都吵醒了。
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酒店回复: Thank you for taking the time to share your feedback with us about your stay, Vera. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.
5.0分
其他
原文
翻译提供方:Google
代客泊车服务很棒,非常热情周到。
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酒店回复: Stephen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
5.0分
家庭亲子
原文
翻译提供方:Google
工作人员很友好,距离会展中心很近
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酒店回复: Walid, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
5.0分
其他
原文
翻译提供方:Google
不错的地方
房间不错,位置优越
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酒店回复: John, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
5.0分
家庭亲子
原文
翻译提供方:Google
乐于助人的友好专业的员工
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酒店回复: Andrew, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
住宿体验:两晚。大床房。可以提前入住,这点很棒。但是,他们给我们的房间有一股怪味,自动百叶窗的遥控器也坏了。后来换了个房间,没问题。新房间淋浴间的饮水机里没有洗发水;也解决了。(但这些事情难道不应该在我们入住之前就处理好吗?)房间很干净,床也很舒服。有点马路噪音,但还好。健身房面积还算可以,但不太干净,孩子们在健身房里无人看管地跑来跑去。饮水机里也没有水。(这一切都不是酒店的错。家长和健身房的使用者应该承担一些责任,把哑铃放回原处,把毛巾放进脏毛巾桶,而不是把所有东西都扔在地上,也不要让你的5岁孩子到处乱跑。真是太荒唐了)。早餐还算可以,有一些冷热食物。今天早上走进餐厅,发现有人在长椅上睡着了,身上盖着毯子。总的来说,对于汉普顿酒店来说,这次入住体验有点令人失望。跟我们平时习惯的不太一样。
我们入住体验很好,代客泊车的男士们非常乐于助人。唯一让我不满意的是,我们不得不自己去叫人拿干净的毛巾、浴巾和垃圾袋。入住期间客房服务不上门,您需要自行去服务台补充浴室用品和垃圾袋。所有工作人员都很友善。
我们下午 3 点准时到达办理入住手续,却被告知房间尚未准备好。他们告诉我们大约 10 分钟后,但 30 分钟后房间仍未准备好。似乎只有一名客房清洁工在现场,他正在向前台抱怨。我们把包留在大堂,这样我们就不会错过我们来观看的棒球比赛。当我们回到酒店再次办理入住手续时,却被告知所有房间均已订满,他必须将我们的预订更改为其他房间。这令人无法接受。
哦,对了,代客泊车服务员**后精神不正常,浑身散发着臭味,不停地用鼻子到处擦。我不得不告诉他 3 次我们的手机号码,以便他们发送支付代客泊车费用的链接,但他总是说错,因为他**嗑得厉害。
他们说我们会在 10 分钟内收到链接,但我们从未收到过链接。我们本来在等房间的时候回去问他,他说再等10分钟。我们去看棒球比赛回来后仍然没有链接,于是我们告诉了他,但他什么都没输入到他们的系统中!我丈夫最后上楼告诉了他,然后奇迹般地我就拿到了链接。
我们的房间很普通,非常潮湿。空调似乎不工作,温度也低于72华氏度(约23摄氏度)。床很硬,枕头因为潮湿而发粘。给人一种廉价汽车旅馆的感觉。
唯一的优点是离卡姆登码头只有30英尺(约9米),这很酷,但除此之外,我建议你不要来这里。代客泊车服务太差了!!!!!
淋浴滴水
一切都很好,除了淋浴滴水声音很大,而且整个入住期间马桶都在流水。由于我只是在这里过夜,所以没有抱怨。
房间干净
员工非常友好
地理位置优越,靠近金莺公园
靠近港口
早餐一般
走廊尽头房间里传来狗叫声,把我们和那层楼的大多数人都吵醒了。
代客泊车服务很棒,非常热情周到。
工作人员很友好,距离会展中心很近
不错的地方
房间不错,位置优越
乐于助人的友好专业的员工