酒店回复: 您好 Christina B，感谢您分享您在巴尔的摩市中心智选假日酒店的反馈和体验。感谢您选择洲际酒店集团酒店及度假村作为您的旅行合作伙伴。我们努力为客人提供难忘的体验，对于未能超出您的期望，我们深表歉意。对于导致您无法享受愉快住宿的情况，我们深表歉意。我们感谢收到的所有反馈，因为我们知道这有助于我们实现打造深受客人喜爱的优质酒店的目标。我们知道我们的酒店合作伙伴也有同样的目标，我已将您的意见转达给酒店管理层。我们期待您回到我们的酒店。请随时告诉我们如何让您下次入住比上一次更好。此致 Crisel V. 案例经理 IHGService
1.0分
情侣出游
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They canceled our hotel because it was put on the wrong card , they didn’t even notify us that it was canceled . So we drove 3 hours and “they didn’t have a room” . The guy at the front desk was no help at all . We didn’t receive email or phone call to notify us .
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酒店回复: Hi Juliana M, Thank you for your feedback at our Holiday Inn Express Baltimore-Downtown. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Holiday Inn Express. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J Case Manager IHG Hotels & Resorts Service
1.0分
独自旅行
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If you are looking to spend $200 a night to stay in a dangerous neighborhood, have no housekeeping or supplies, pay $24 for an Uber as the shuttle has been shut down and be told if you don't like the cold, sub par breakfast to "go to McDonald's", this hotel is for you!
5.0分
其他
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We booked our stay here because of the "stay & cruise package". We were not disappointed. Although the hotel itself is not in the greatest of neighborhoods, everything else was really wonderful. This hotel is much different than any Holiday Inn that we have stayed at. The hotel is in a converted bank and the lobby is impressive. Our room was clean and more than adequate. The evening before our departure for the cruise, all those taking advantage of the package moved our cars into a warehouse which was secured and locked. Our vehicle was not left out in a lot. The shuttle service to and from the cruise was prompt, efficient and easy. Taking advantage of this option rather than parking at the pier resulted in significant savings and couldn't have been more convenient. Well Done Holiday Inn Express Downtown! Besides all the advantages above, the biggest Kudos goes to the fantastic staff - From the receptionist, the security folks and the breakfast staff everyone was awesome. If ever taking another cruise out of Baltimore, there is no doubt we will be taking advantage of this package.
3.0分
家庭亲子
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We stayed here the night before a cruise out of Baltimore Harbor. The hotel is an old bank with plenty of character. We stayed here specifically for the park and ride option. The morning of our cruise a van picked us up and delivered us to the ship without an issue. The return from the cruise 8 days later was a different story. We called the number on the card given to us at the port. The company is 5th Avenue Transportation (AVOID!!!). We were told to go to the pickup area and it would be 30 minutes. After 45 minutes, we called again and were told that the driver left without us because we weren’t there. We were exactly where all pickups were waiting. We were told 20 minutes. After 25, we called again and were told that they were on the way… 20 minutes. At this point, I said to forget it, we’d call a ride share. The guy argued with me, saying that he had stopped and called out, “Holiday Inn!” This was a blatant lie. I told him never mind and we took a ride share to the hotel. Upon our return, we informed the unhelpful desk attendant what had happened and instead of apologizing, he got defensive and said that the driver went to pick us up. So, not a bad hotel and the park and ride option is ok, even if the lot is VERY tight. Just factor in the cost of a ride share back to the hotel after your trip- this will save time and aggravation.
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酒店回复: Hello, drheath2015 We value your opinion. It helps us understand how to serve our guests better. Thank you for making our Holiday Inn Express Baltimore-Downtown your primary choice for accommodation. I hope you can accept my humble apology for not meeting some of your expectations. I have shared your concerns with our local staff to ensure a much better quality of service in future stays. Our team of professionals is working on it as I write this reply. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. Our team can't wait to host you again and show you all the improvements and changes based on your valuable feedback. We hope to see you soon! Alejandro G. Case Manager IHG Hotels & Resorts Service
5.0分
其他
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I had a great time at the Holiday Inn Express hotel in Baltimore. The hotel is located downtown with not a lot of restaurants nearby. However, the hotel offers a shuttle to a nearby restaurant (Mo's Seafood) which was excellent! I also really appreciated the talents of French-speaking Abdou at the front desk. He was very pleasant to converse with: He was very knowledgeable of the local area and very polite in meeting our requests -- including extending our checkout time so that we could visit the local Edgar Allen Poe house. I wish him the best in his future endeavors!
4.0分
情侣出游
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Our room was large and newly decorated, which was nice, however there were stains on the couch and carpet which could have been steam cleaned properly. The breakfast was fresh and had good variety. The hotel is a little out of the way to the harbour (15 minutes walk), and some reviewers had mentioned feeling unsafe. We didn’t find it scary or shady, all the streets are well lit, and the foot traffic was just normal people going about their day. The Sunday farmers market was a pleasant find. Every night there were sirens and THAT could be heard through the windowpanes. If you’re a light sleeper, this would not be ideal.
5.0分
朋友出游
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I have brought groups (church teams serving and working in the city) to stay at this hotel for many years. It’s only a 10-15 casual walk to the Inner Harbor shopping waterfront area. The hotel staff is accommodating and helpful for any need. The rooms are spacious and newly renovated. You won’t find a better hotel for the money. I highly recommend.
国内快捷酒店
对我来说这是一家中档酒店。优点——非常古老的建筑，具有独特的楼层布局……非常非常安静。空调很冷，床上用品很舒服，我们的房间翻新过，热水很热，可以用，但不是很好，微波炉和冰箱还有咖啡，但有，像样的电视台，安全，第二天有架子，干净的早餐，每天的女仆服务，有人打扫得很好客房服务缺点——第一个入住的房间已被使用或不干净，看起来没有完全翻新，换了房间，景色是砖墙，遮光窗帘不太好，第二天晚上我们的钥匙坏了，不能提前入住，没有按照承诺的班车，停车场 15 个，所以经常满或几乎满，位置不太适合步行，距离体面的东西大约半英里......通过工业（政府汽车修理工，所以可能很安全，但一些可疑的人......总体住宿还不错。 价格 500 两晚
我相信一旦他们完成装修，这里会很漂亮，但在此之前他们不应该出租房间。大厅里堆满了箱子和建筑设备。地板上的墙纸已被剥去，所以客人只能看到难看的霉菌和残留的浆糊，直到贴上新的墙纸。自动售货机被拔掉插头并拉到前面，这样他们就可以在后面抹灰。每层楼的地毯上都有大块的灰泥，这些灰泥沿着大厅的长度一直延伸到地面。他们可以选择一次只清洁一层楼，避免付费客人遇到如此混乱的情况。最糟糕的是，我的房间里到处都是蟑螂，我想其他房间里也有。克里斯蒂娜·伯德松
They canceled our hotel because it was put on the wrong card , they didn’t even notify us that it was canceled . So we drove 3 hours and “they didn’t have a room” . The guy at the front desk was no help at all . We didn’t receive email or phone call to notify us .
If you are looking to spend $200 a night to stay in a dangerous neighborhood, have no housekeeping or supplies, pay $24 for an Uber as the shuttle has been shut down and be told if you don't like the cold, sub par breakfast to "go to McDonald's", this hotel is for you!
We booked our stay here because of the "stay & cruise package". We were not disappointed. Although the hotel itself is not in the greatest of neighborhoods, everything else was really wonderful. This hotel is much different than any Holiday Inn that we have stayed at. The hotel is in a converted bank and the lobby is impressive. Our room was clean and more than adequate. The evening before our departure for the cruise, all those taking advantage of the package moved our cars into a warehouse which was secured and locked. Our vehicle was not left out in a lot. The shuttle service to and from the cruise was prompt, efficient and easy. Taking advantage of this option rather than parking at the pier resulted in significant savings and couldn't have been more convenient. Well Done Holiday Inn Express Downtown! Besides all the advantages above, the biggest Kudos goes to the fantastic staff - From the receptionist, the security folks and the breakfast staff everyone was awesome. If ever taking another cruise out of Baltimore, there is no doubt we will be taking advantage of this package.
We stayed here the night before a cruise out of Baltimore Harbor. The hotel is an old bank with plenty of character. We stayed here specifically for the park and ride option. The morning of our cruise a van picked us up and delivered us to the ship without an issue. The return from the cruise 8 days later was a different story. We called the number on the card given to us at the port. The company is 5th Avenue Transportation (AVOID!!!). We were told to go to the pickup area and it would be 30 minutes. After 45 minutes, we called again and were told that the driver left without us because we weren’t there. We were exactly where all pickups were waiting. We were told 20 minutes. After 25, we called again and were told that they were on the way… 20 minutes. At this point, I said to forget it, we’d call a ride share. The guy argued with me, saying that he had stopped and called out, “Holiday Inn!” This was a blatant lie. I told him never mind and we took a ride share to the hotel. Upon our return, we informed the unhelpful desk attendant what had happened and instead of apologizing, he got defensive and said that the driver went to pick us up. So, not a bad hotel and the park and ride option is ok, even if the lot is VERY tight. Just factor in the cost of a ride share back to the hotel after your trip- this will save time and aggravation.
I had a great time at the Holiday Inn Express hotel in Baltimore. The hotel is located downtown with not a lot of restaurants nearby. However, the hotel offers a shuttle to a nearby restaurant (Mo's Seafood) which was excellent! I also really appreciated the talents of French-speaking Abdou at the front desk. He was very pleasant to converse with: He was very knowledgeable of the local area and very polite in meeting our requests -- including extending our checkout time so that we could visit the local Edgar Allen Poe house. I wish him the best in his future endeavors!
Our room was large and newly decorated, which was nice, however there were stains on the couch and carpet which could have been steam cleaned properly. The breakfast was fresh and had good variety. The hotel is a little out of the way to the harbour (15 minutes walk), and some reviewers had mentioned feeling unsafe. We didn’t find it scary or shady, all the streets are well lit, and the foot traffic was just normal people going about their day. The Sunday farmers market was a pleasant find. Every night there were sirens and THAT could be heard through the windowpanes. If you’re a light sleeper, this would not be ideal.
I have brought groups (church teams serving and working in the city) to stay at this hotel for many years. It’s only a 10-15 casual walk to the Inner Harbor shopping waterfront area. The hotel staff is accommodating and helpful for any need. The rooms are spacious and newly renovated. You won’t find a better hotel for the money. I highly recommend.