酒店回复: Andreia, que bom saber que você gostou da sua estadia no Residence Inn Baltimore White Marsh. A equipe fica feliz que você tenha gostado dos quartos espaçosos, do café da manhã e do ambiente tranquilo. Esperamos recebê-la novamente em breve.
5.0分
其他
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All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.
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酒店回复: Andrea, we’re delighted you loved your experience at Residence Inn Baltimore White Marsh. It’s wonderful knowing you found the atmosphere welcoming, enjoyed the breakfast variety, and had fun in the game room. The team looks forward to seeing you again for another enjoyable visit.
4.0分
商务出差
The check in was fine, a bit of a wait but staff was polite. The microwave in our room was broken we called maintenance but nobody showed.
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酒店回复: Nikita, thank you for sharing your feedback. The team is glad you found the front desk colleagues to be courteous during check-in. Your comments about the response for your in-room amenity issue are appreciated and will be reviewed with the appropriate department to enhance future stays.
5.0分
其他
Fantastic stay!!!! They were accommodating to our needs for quiet. The room was spacious, clean and staff friendly. Will stay here again.
1.0分
情侣出游
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I didn't like the fact that despite me already paying for the room I'm advance they wanted an extra 149 and wouldn't take my business credit card. I had to use my personal account to cover damages.
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酒店回复: Danny, thank you for sharing your feedback. The team appreciates your comments regarding the payment process and credit card policy. Your input will be reviewed as part of ongoing efforts to enhance the experience for all guests.
4.0分
其他
Clean but outdated
The hotel is dated but clean. We had trouble with our lock that never got fixed during our stay.
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酒店回复: Sonja, thank you for staying with us at Residence Inn Baltimore White Marsh. The team is pleased you found your accommodations well-kept. We appreciate you sharing your feedback and will continue working to ensure a smooth experience for all our guests.
3.0分
情侣出游
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This property needs a refresh - badly! The room was dark with inadequate lighting, dark decor, and really poor layout. If a third person stays, they have to go thru the bedroom to use the bathroom. There were only two (yes, two) tissues. The paper towels were cheap and ended up using quite a bit of the roll just to get them to tear off right. The desk had previous unwired spills. The water was excoriatingly hot. The bed was comfortable but they offer no king size. The thermostat setting on 70felt like 55, but increasing to 73 then felt like 80. The TVs kept giving us connection errors. Sorry to have stayed here - as Marriott shareholders this is very sad see a property in this state.
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酒店回复: Ann, thank you for sharing detailed feedback about your recent stay. The comments about room ambiance, amenities, and temperature are appreciated and will be shared with the team for consideration. Cleanliness and maintenance concerns are taken seriously, and the input regarding comfort and functionality helps highlight areas for review. Your perspective as a loyal Marriott guest is valued.
2.0分
商务出差
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Was switched to three different rooms in my three week stay. Last room bathroom shower has broken cracked tiles that someone did a poor fix. The whole shower needs to be redone. The cabinets are worn out. The hotel needs to spend some time and unfortunately some money to remodel the rooms. Plus, they should have a dedicated floor where only animals that are with the residents stay as that is part of the issue with the rooms. The smell is musty mildewy and animal. People with allergies like myself had a hard time staying there. Very disappointed in my three week stay with them.
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酒店回复: Kristen, thank you for sharing your experience. The team appreciates your detailed feedback about your extended visit. Concerns regarding room quality and comfort, as well as suggestions about accommodations for guests with allergies and sensitivities, are taken seriously. The hotel team understands how important a welcoming environment is for all guests and values your input as they work to improve.
老旧的酒店……我的房门都关不严，每次都得使劲甩上才行。
非常感谢你们，让我度过了美好的一天。地理位置优越，环境优美。
房间宽敞，早餐美味，位置安静。
All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.
The check in was fine, a bit of a wait but staff was polite. The microwave in our room was broken we called maintenance but nobody showed.
Fantastic stay!!!! They were accommodating to our needs for quiet. The room was spacious, clean and staff friendly. Will stay here again.
I didn't like the fact that despite me already paying for the room I'm advance they wanted an extra 149 and wouldn't take my business credit card. I had to use my personal account to cover damages.
Clean but outdated
The hotel is dated but clean. We had trouble with our lock that never got fixed during our stay.
This property needs a refresh - badly! The room was dark with inadequate lighting, dark decor, and really poor layout. If a third person stays, they have to go thru the bedroom to use the bathroom. There were only two (yes, two) tissues. The paper towels were cheap and ended up using quite a bit of the roll just to get them to tear off right. The desk had previous unwired spills. The water was excoriatingly hot. The bed was comfortable but they offer no king size. The thermostat setting on 70felt like 55, but increasing to 73 then felt like 80. The TVs kept giving us connection errors. Sorry to have stayed here - as Marriott shareholders this is very sad see a property in this state.
Was switched to three different rooms in my three week stay. Last room bathroom shower has broken cracked tiles that someone did a poor fix. The whole shower needs to be redone. The cabinets are worn out. The hotel needs to spend some time and unfortunately some money to remodel the rooms. Plus, they should have a dedicated floor where only animals that are with the residents stay as that is part of the issue with the rooms. The smell is musty mildewy and animal. People with allergies like myself had a hard time staying there. Very disappointed in my three week stay with them.