酒店回复: Andreia, que bom saber que você gostou da sua estadia no Residence Inn Baltimore White Marsh. A equipe fica feliz que você tenha gostado dos quartos espaçosos, do café da manhã e do ambiente tranquilo. Esperamos recebê-la novamente em breve.
2.0分
其他
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The room had an odd smell that was difficult to mask with spray. We called and asked for towels and wash clothes, they said that they would be right up… but they never came. The tub drained extremely slow and had sand like debris in it when the water went down. We have stayed here several times, but this was the worst. We actually left two days earlier than we planned.
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酒店回复: We appreciate you taking the time to leave your feedback. We are sorry your experience was not what we aim to provide. The issues you described in your guest room, as well as the experience with missing towels and washcloths, will be shared with our housekeeping and engineering teams to address. Thank you again for letting us know.
1.0分
其他
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There was a random man sleeping in the hallway outside my room; the toilet in my room was leaking and when they checked me into a new room, hotel staff entered my room without knocking with their own key. This hotel has really gone downhill.
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酒店回复: Thank you for letting us know about your visit, Kimberly. We are sorry your experience was not what we aim to provide. Your comments about the situation in the hallway, the issue with your room’s toilet, and team members entering your guest room without knocking will be directed to our Guest Relations and Engineering teams. We appreciate you bringing this to our attention.
3.0分
商务出差
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Overall, a very decent place. Here's my issue: I very specifically booked property because room photos for room I selected showed fireplace (older style RIs had these) and I was willing to pay a premium for that. Except when I arrived, that's not what I received. They said they had only a few and all were booked. No offer for any adjustment or such. That said, however, it's clean, convenient, and staff were great. If they had been able to deliver what was advertised, it would have been four star or better.
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酒店回复: Thank you, Dr, for sharing such thoughtful feedback. We’re glad you found the property clean and convenient and appreciated our team’s service. We’re sorry to hear the suite layout wasn’t what you expected, and we understand how disappointing that must have been. Your comments will be shared with our management team as we continue improving accuracy and guest satisfaction.
5.0分
其他
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All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.
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酒店回复: Andrea, we’re delighted you loved your experience at Residence Inn Baltimore White Marsh. It’s wonderful knowing you found the atmosphere welcoming, enjoyed the breakfast variety, and had fun in the game room. The team looks forward to seeing you again for another enjoyable visit.
4.0分
商务出差
The check in was fine, a bit of a wait but staff was polite. The microwave in our room was broken we called maintenance but nobody showed.
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酒店回复: Nikita, thank you for sharing your feedback. The team is glad you found the front desk colleagues to be courteous during check-in. Your comments about the response for your in-room amenity issue are appreciated and will be reviewed with the appropriate department to enhance future stays.
5.0分
其他
Fantastic stay!!!! They were accommodating to our needs for quiet. The room was spacious, clean and staff friendly. Will stay here again.
1.0分
情侣出游
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I didn't like the fact that despite me already paying for the room I'm advance they wanted an extra 149 and wouldn't take my business credit card. I had to use my personal account to cover damages.
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酒店回复: Danny, thank you for sharing your feedback. The team appreciates your comments regarding the payment process and credit card policy. Your input will be reviewed as part of ongoing efforts to enhance the experience for all guests.
非常感谢你们，让我度过了美好的一天。地理位置优越，环境优美。
老旧的酒店……我的房门都关不严，每次都得使劲甩上才行。
房间宽敞，早餐美味，位置安静。
The room had an odd smell that was difficult to mask with spray. We called and asked for towels and wash clothes, they said that they would be right up… but they never came. The tub drained extremely slow and had sand like debris in it when the water went down. We have stayed here several times, but this was the worst. We actually left two days earlier than we planned.
There was a random man sleeping in the hallway outside my room; the toilet in my room was leaking and when they checked me into a new room, hotel staff entered my room without knocking with their own key. This hotel has really gone downhill.
Overall, a very decent place. Here's my issue: I very specifically booked property because room photos for room I selected showed fireplace (older style RIs had these) and I was willing to pay a premium for that. Except when I arrived, that's not what I received. They said they had only a few and all were booked. No offer for any adjustment or such. That said, however, it's clean, convenient, and staff were great. If they had been able to deliver what was advertised, it would have been four star or better.
All of the staff was friendly. We’ve stayed here before and keep coming back. The hotel is always seasonally decorated. The breakfast is filling and has lots of options. Room was clean and comfortable. The game room is always fun to play in.
The check in was fine, a bit of a wait but staff was polite. The microwave in our room was broken we called maintenance but nobody showed.
Fantastic stay!!!! They were accommodating to our needs for quiet. The room was spacious, clean and staff friendly. Will stay here again.
I didn't like the fact that despite me already paying for the room I'm advance they wanted an extra 149 and wouldn't take my business credit card. I had to use my personal account to cover damages.