酒店回复: Stacey, thank you for sharing these details about your visit. The team appreciates your comments about breakfast and your positive words for the front desk. The points raised regarding certain room features and the service experienced will be reviewed with the appropriate team members. The feedback is valued and will be taken into consideration moving forward.
酒店回复: Jason, thank you for sharing your thoughts. The team at Staybridge Suites Reno is thrilled to hear that their service left such a positive impression. They are glad you found the team friendly and welcoming. Addressing your concerns about the cleanliness, it's important for them to maintain high standards for all areas. Your comments will be used to ensure an even better experience for future guests. They appreciate your feedback and hope to welcome you back again soon.
酒店回复: Dawna, thank you for sharing your feedback. The concerns you experienced during your stay have been noted, and the team will review the room condition to ensure guests have a comfortable environment. Additionally, the interactions you described with our colleagues do not reflect the standard we aim for, and we will address this with the team. Your input is valuable in helping us improve our services.
酒店回复: Gonzalo, gracias por hospedarte con nosotros en Staybridge Suites Reno. Es maravilloso saber que todo estuvo excelente durante tu visita. Agradecemos tus comentarios sobre el área de desayuno y tendremos en cuenta tus sugerencias. ¡Esperamos recibirte nuevamente!
酒店回复: Darla, thank you for sharing your thoughts. The team appreciates your feedback and will take it into account for future improvements. We're committed to providing a comfortable experience for all guests.
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翻译提供方：Google
很棒的住宿地点
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酒店回复: Guillermo, es maravilloso saber que la pasaste muy bien en Staybridge Suites Reno. ¡Esperamos darle la bienvenida nuevamente pronto!
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I really like this hotel. We tried it after staying at the Sonesta ES twice and not enjoying it the second time. The rooms and facilities at Staybridge are great and the staff fabulous (shout out José at breakfast!). The food is really wonderful - the breakfast had lots of options, and there is a Happy Hour with food held M-W. My husband is tall, so we always have to have a king-size bed, which Staybridge has, and it was very comfortable. The door separating the bedroom from the main room kept out noise, which was helpful for early morning Zoom meetings. We have family in the area and my husband and I already discussed how we will be staying here again when we come back. Thanks so much for making our trip great!
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酒店回复: Tina, thank you so much for sharing your detailed feedback! We're delighted to know you and your husband enjoyed your time at Staybridge Suites Reno and that you appreciated our team, especially José at breakfast. It's wonderful to hear our amenities and comfort made your stay enjoyable and convenient. We can't wait to welcome you both back when you visit family again!
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Another great stay in Reno!!
Great check in. The room was spacious and clean! Staff was very friendly and the amenities were perfect!
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酒店回复: William, it’s wonderful to hear you had a great time at Staybridge Suites Reno. The team is glad you enjoyed the welcoming atmosphere, roomy accommodations, and our thoughtful amenities. Thank you for choosing to stay with us again—we look forward to your next visit!
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Great Place to Stay
This place is great. The employees are ALL very nice, the beds and pillows are extremely comfortable, the breakfast is good and the location is super pretty , quiet and very secluded. I highly recommend this hotel. They even offer free parking on the property. I loved my stay here.
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酒店回复: Kristy, it’s wonderful to hear you had a great time at Staybridge Suites Reno. The team is delighted that you found the accommodations comfortable and enjoyed the peaceful setting. Thank you for sharing your positive experience and for recommending Staybridge Suites Reno. We're looking forward to welcoming you back.
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Usually this is a great stay. We ended up having to throw away the groceries we had bought due to malfunctioning refrigerator that would not keep food cold. Staff acted indifferent when issue was brought up. This cost us a lot of money in food that we had to toss into the garbage. Very unfortunate given that this is an expensive place to stay. We stay here most often when in Reno, but have now started looking at other properties.
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酒店回复: William, thank you for sharing your feedback. It's disappointing to hear you faced difficulties with some of the in-room amenities and that your interactions with team members did not meet your expectations. Your comments are important, and every effort is made to provide a comfortable and welcoming experience for all guests. Your loyalty over the years is valued, and the hope remains that you'll consider returning in the future.
我们的房间装了一个新的小冰箱，但没有制冰机，这通常不是问题，但是，从水槽到旧制冰机的水管没有连接任何东西。厨房的地板上到处都是水。维修工来了，他没有堵住水管，而是把整个厨房的水都关了。然后我要求换一个房间，他们告诉我，直到圣诞节之前，他们的房间都订满了。还有，第一个上厕所的人。马桶立刻就堵了，他们不得不跑到三楼去找他们似乎唯一一个现场配备的疏通马桶的疏通器。我们预订的房间本来应该可以睡六个人，配有一张可拉出的沙发，但他们显然把沙发换成了一张不能拉出的沙发，导致我的一个孩子不得不睡在地板上。总的来说，早餐很棒。前台服务很好，维修工不太好。如果他们给我们换房间，所有这些都可以避免。我们入住时，他们提供了几个不同的楼层供我们选择，所以我知道他们还有其他空房。
服务非常出色。前台、厨师和女服务员如此友好热情，实属罕见。
清洁度似乎是缺点。我们刚到房间时，很快发现厕所没有打扫过。我们走到走廊，女服务员很乐意打扫。但我们在里面待了一会儿后，发现浴室门上有头发，浴室地板和浴缸也没有打扫。此外，餐具也不全是干净的。有些干净，有些不干净，所以我们在使用前必须检查一下。
如果清洁度能与顾客友好度和关怀度相匹配，那么这里将是一个非常棒的住宿地点。
我们的房间非常脏，每面墙上都沾满了东西。客厅的地毯上有一处红色污渍。只有一个遥控器能用，厨房工作人员的态度也最糟糕，因为他们人手不足，工作量又大。楼下有一个聚会场所，提供开胃菜和饮料，我们很想坐下来好好享受一番，但倒饮料的女士的态度让我不想再去那里了。我们待了大概五分钟，就决定去别处享用饮料和美食。
住得很好
一切都很棒，我唯一的细节是，对于拥有这么多房间的酒店来说，早餐区非常小，而且总是饱和，尽管也是在旺季（一月的第一天）。
整体质量很差。房间布局很差。酒店适合有三四个孩子和几条狗的家庭入住。不推荐寻找干净、安静休息/充电场所的成年人入住。
很棒的住宿地点
I really like this hotel. We tried it after staying at the Sonesta ES twice and not enjoying it the second time. The rooms and facilities at Staybridge are great and the staff fabulous (shout out José at breakfast!). The food is really wonderful - the breakfast had lots of options, and there is a Happy Hour with food held M-W. My husband is tall, so we always have to have a king-size bed, which Staybridge has, and it was very comfortable. The door separating the bedroom from the main room kept out noise, which was helpful for early morning Zoom meetings. We have family in the area and my husband and I already discussed how we will be staying here again when we come back. Thanks so much for making our trip great!
Another great stay in Reno!!
Great check in. The room was spacious and clean! Staff was very friendly and the amenities were perfect!
Great Place to Stay
This place is great. The employees are ALL very nice, the beds and pillows are extremely comfortable, the breakfast is good and the location is super pretty , quiet and very secluded. I highly recommend this hotel. They even offer free parking on the property. I loved my stay here.
No title
Usually this is a great stay. We ended up having to throw away the groceries we had bought due to malfunctioning refrigerator that would not keep food cold. Staff acted indifferent when issue was brought up. This cost us a lot of money in food that we had to toss into the garbage. Very unfortunate given that this is an expensive place to stay. We stay here most often when in Reno, but have now started looking at other properties.