酒店回复: Dear Louis, thank you for your review!We’re glad to hear you found the establishment solid and appreciated the spacious room and breakfast offerings. “All very decent” is a good start—but we’d love the chance to turn that into “exceptional” next time. If there’s anything we can improve to make your next stay even better, we’re all ears!
3.0分
商务出差
原文
翻译提供方：Google
没有热水
3.0分
其他
展开
The shower rod was broken so the curtains kept on sliding down. Corners of carpet has crumbs of guests before me. No one in front desk to answer call when I had no hot water for my shower. Staff friendly.
1.0分
商务出差
展开
This was one of the worst stays i have ever had. Everything was old and out dated. No usb sockets to charge my device. The heat/air was broken the room. The hot water didn’t work in the room. The hot tub that was in the room was broke and filthy. I wouldn’t recommend this place to no one
展开
酒店回复: Please accept our sincerest apologies for the truly unacceptable experience you had during your recent stay. We are very sorry to read that your time with us was "one of the worst" and that you encountered so many issues.Your feedback is critical, and we deeply regret that we failed to provide you with a comfortable and working room. The problems you mentioned—including the non-working hot water, broken heat/air conditioning, and filthy, broken hot tub—are serious maintenance failures that should not have happened.We understand your frustration and appreciate you bringing these items to our attention. We are immediately addressing these maintenance concerns to ensure they are corrected.We hope you would allow us another opportunity to show you the high standard of service we strive to deliver.
4.0分
其他
The room was clean.
The staff was nice.
The free parking was great.
The mattress was okay.
I was comfortable as a solo female traveler.
展开
酒店回复: Thank you for your recent feedback. We are glad you were able to enjoy your stay and felt comfortable as a solo traveler and we wish to welcome you back on your next visit to the Washington DC area.
1.0分
商务出差
展开
Upon checking into the hotel 15 minutes later the fire alarm went off with a real fire on the property, arriving back at the hotel preparing to iron, the ironing board was BROKEN- split in half, also there was a bug in the crevices caught in a dust web. The young man name Cedric was extremely UNPROFESSIONAL and showed no hospitality as a staff member.
展开
酒店回复: Dear Verdell, thank you for sharing your experience, and I’m truly sorry for the distress and inconvenience you encountered during your stay.A fire alarm and actual fire so soon after check-in is understandably alarming, and I regret that your return to the room was met with further issues—from a broken ironing board to cleanliness concerns. That’s not the standard we strive to uphold, and I apologize for the discomfort this caused.I’m especially concerned to hear about your interaction with our team member Cedric. Professionalism and hospitality are core to our service, and your feedback will be addressed directly with our staff to ensure accountability and improvement.We appreciate you bringing these matters to our attention. Your experience is not reflective of the care we aim to provide, and we’re committed to making things right. Thank you again for your honesty.
3.0分
家庭亲子
展开
The place was a bit dated. However, the bed was comfortable. The shower was not working at all and the water came out very slow from the pipes. Thankfully it was just a one night stay.
展开
酒店回复: Dear Teneka, thank you for sharing your experience with us. We're glad to hear that you found the bed comfortable, but we’re truly sorry about the issues with the shower and water pressure. That’s not the kind of stay we aim to provide, and we understand how frustrating it must have been—especially when you're only with us for a short time.Your feedback about the condition of the property and plumbing has been shared with our maintenance team for immediate review. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a more comfortable and seamless experience in the future.
4.0分
其他
展开
Hotel stay was fine, except the elevator was broken on the day we checked out, we had to go down 5 flights of stairs with our belongings, there should at the least been a freight elevator to use.
展开
酒店回复: Thank you for your honest feedback about your recent stay. We sincerely apologize for any inconvenience that the elevator caused during your stay, as the issue was very urgent to handle, I can completely understand your frustration and have since address the issue internally and exemplify hospitality skills to communicate to guest during time of distress. We hope for another chance to be your hotel of choice on your next visit to the Washington DC area.
3.0分
其他
展开
Check in experience was great but once we left and came back later that night… A security guard yelled at my daughter for trying to figure out how to open the door.
展开
酒店回复: Thank you for sharing this experience—it’s deeply concerning and certainly not the kind of interaction any guest should have to endure.While we’re glad your check-in went smoothly, the incident with the security guard is unacceptable. Guests, especially children, should always feel safe and respected on the property. Yelling at a guest—particularly in a moment of confusion—is not only unprofessional, it undermines the welcoming environment we strive to maintain.Your feedback will be shared with management to ensure this behavior is addressed and that staff are reminded of the importance of respectful, helpful communication. Thank you again for bringing this to light.
这家酒店性价比很高。
设施不错，房间很大，早餐不错，一切都很不错
没有热水
The shower rod was broken so the curtains kept on sliding down. Corners of carpet has crumbs of guests before me. No one in front desk to answer call when I had no hot water for my shower. Staff friendly.
This was one of the worst stays i have ever had. Everything was old and out dated. No usb sockets to charge my device. The heat/air was broken the room. The hot water didn’t work in the room. The hot tub that was in the room was broke and filthy. I wouldn’t recommend this place to no one
The room was clean.
The staff was nice.
The free parking was great.
The mattress was okay.
I was comfortable as a solo female traveler.
Upon checking into the hotel 15 minutes later the fire alarm went off with a real fire on the property, arriving back at the hotel preparing to iron, the ironing board was BROKEN- split in half, also there was a bug in the crevices caught in a dust web. The young man name Cedric was extremely UNPROFESSIONAL and showed no hospitality as a staff member.
The place was a bit dated. However, the bed was comfortable. The shower was not working at all and the water came out very slow from the pipes. Thankfully it was just a one night stay.
Hotel stay was fine, except the elevator was broken on the day we checked out, we had to go down 5 flights of stairs with our belongings, there should at the least been a freight elevator to use.
Check in experience was great but once we left and came back later that night… A security guard yelled at my daughter for trying to figure out how to open the door.