The room smelled like smoke. The staff was unhelpful after check out when realizing something was left behind. I was told i had to call in the morning to talk to housekeeping.
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酒店回复: Thank you so much for sharing your feedback. We’re truly sorry your experience wasn’t what you expected. We’re glad we could return the items you left behind, and we hope you’ll give us another chance to make your next stay exceptional.
4.0分
家庭亲子
Room was very neat and clean. I did report trouble with the water draining in the tub from the shower.
Staff was courteous & pleasant.
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酒店回复: “Thank you for your feedback and for letting us know about the issue with the tub drain. We sincerely apologize for the inconvenience. We’re glad to hear you found the room clean and our staff courteous, and we’ll make sure this concern is addressed promptly. We appreciate you choosing to stay with us!”
3.0分
其他
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2nd time staying at this hotel in 6mths.
Staff is great. The room is a nice size. Update the cable tv channels. A few bugs in bathroom left from summertime; staff notified.
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酒店回复: “Thank you for sharing your feedback and for being a loyal guest. We’re thrilled to hear you enjoyed the staff and room size. We appreciate your comments about the cable channels and will look into expanding our package to offer more variety. Regarding the bathroom concern, we’ll ensure this is addressed promptly. Your input helps us improve, and we look forward to welcoming you back soon!”
2.0分
家庭亲子
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Other than our toilet not flushing or the throw up out front, this place has potential once the maintenance/renovation is complete. McDonald is real close and Victorias restaurant within walking distance was a nice spot for food and drinks.
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酒店回复: “Thank you for sharing your feedback. We truly appreciate your honesty and are sorry for the inconvenience you experienced with the toilet and the exterior area. Please know we’re addressing these concerns as part of our ongoing maintenance and renovation efforts. We’re glad you enjoyed the nearby dining options and hope to provide you with an even better experience on your next visit.” Please let me know the room you stayed in.
3.0分
商务出差
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The hotel is under renovation. When I went to my room, they forgot to put any toilet paper in the bathroom. The bathroom and hallway floors were dirty. I told the front desk about it but she didn’t send anyone to clean it. They didn’t refill the coffee pods. The entire floor smelled like ****. I won’t be staying there again.
4.0分
家庭亲子
The main entrance and lobby was under construction so we were limited on area to hang out other than our rooom.
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酒店回复: Thank you so much for sharing your feedback. We’re truly sorry your experience wasn’t what you expected, and we understand how inconvenient this must have been for you. We hope you’ll visit us again soon—by then, our hotel will be fully renovated. We know renovations are never easy, and they can be challenging for both our guests and our team. Thank you for choosing to stay with us, and we look forward to providing you with a much better experience next time.
1.0分
其他
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The property was under construction when we were there and the stay was less than desirable. I think hotels need to notify guests and reduce cost if the hotel is under construction. The entranceway was draped with tarps. When we ask the staff for pool towels they just said there are none. No help, no trying to get more. The shower had a high pitch squeal that was unbearable. The floor was unlevel. There was only one trash can in our room. We only had two bath towels in our room. It was really minor things that made the overall stay feel completely terrible.
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酒店回复: Thank you for sharing your honest feedback. We’re truly sorry your stay didn’t meet expectations and for the inconveniences you experienced. We understand how important comfort and service are, and we’ll review these concerns immediately to improve. We hope you’ll give us another chance to provide the experience you deserve.
3.0分
其他
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No soap for bathroom sink. Used shower gel. Found an old box of candy in a drawer. Don’t remember seeing a notice the hotel was undergoing construction when I booked. Breakfast selection was poor and way way over priced. I was given a handy capped room which was awkward. Not at all sound proof. Could hear everything. Good location for my visit. Staff was very friendly
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酒店回复: “Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please know that we take these concerns seriously and will address each issue promptly. Your input is invaluable in helping us improve, and we truly appreciate your kind words about our staff. Thank you again for staying with us.”
3.0分
家庭亲子
Booked king bed on ******* but hotel said they did not have and wasn't sure why expedis had it.
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酒店回复: “Thank you for sharing your feedback. We’re very sorry for the inconvenience regarding the bed type. Occasionally, certain room types become unavailable due to guests extending their stays, which can affect availability on third-party sites. We truly appreciate you're understanding and hope you’ll give us another opportunity to welcome you back in the future
缺乏经验的员工
酒店设施不错，但是住宿费已经提前付了，但是由于工作人员经验不足，所以要求支付住宿费。
The room smelled like smoke. The staff was unhelpful after check out when realizing something was left behind. I was told i had to call in the morning to talk to housekeeping.
Room was very neat and clean. I did report trouble with the water draining in the tub from the shower.
Staff was courteous & pleasant.
2nd time staying at this hotel in 6mths.
Staff is great. The room is a nice size. Update the cable tv channels. A few bugs in bathroom left from summertime; staff notified.
Other than our toilet not flushing or the throw up out front, this place has potential once the maintenance/renovation is complete. McDonald is real close and Victorias restaurant within walking distance was a nice spot for food and drinks.
The hotel is under renovation. When I went to my room, they forgot to put any toilet paper in the bathroom. The bathroom and hallway floors were dirty. I told the front desk about it but she didn’t send anyone to clean it. They didn’t refill the coffee pods. The entire floor smelled like ****. I won’t be staying there again.
The main entrance and lobby was under construction so we were limited on area to hang out other than our rooom.
The property was under construction when we were there and the stay was less than desirable. I think hotels need to notify guests and reduce cost if the hotel is under construction. The entranceway was draped with tarps. When we ask the staff for pool towels they just said there are none. No help, no trying to get more. The shower had a high pitch squeal that was unbearable. The floor was unlevel. There was only one trash can in our room. We only had two bath towels in our room. It was really minor things that made the overall stay feel completely terrible.
No soap for bathroom sink. Used shower gel. Found an old box of candy in a drawer. Don’t remember seeing a notice the hotel was undergoing construction when I booked. Breakfast selection was poor and way way over priced. I was given a handy capped room which was awkward. Not at all sound proof. Could hear everything. Good location for my visit. Staff was very friendly
Booked king bed on ******* but hotel said they did not have and wasn't sure why expedis had it.