酒店回复: Apologies for the noise during your stay, next time when booking you request a room on the quiet side of the hotel or give us a call and request as well. Thanks for the high rating and choosing Hampton Inn Frederick
3.0分
商务出差
原文
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楼梯井很脏；有些员工很友善，有些则不太友好。健身房需要维修。早餐很棒。
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酒店回复: On behalf of the staff and management team here at the Hampton Frederick we do sincerely apologize for the inconvenience caused during your stay.
5.0分
其他
原文
翻译提供方：Google
我们至少在这里住过10次，每次都很愉快。下次再见
酒店回复: Awesome!
5.0分
其他
原文
翻译提供方：Google
前台工作人员非常优秀。妮可和娜塔莎非常出色。
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酒店回复: Thank you so much, so glad you enjoyed your stay here at the Hampton Inn Frederick
5.0分
情侣出游
原文
翻译提供方：Google
工作人员都很棒，除了那位送餐的金发女士。她有几次表现很粗鲁。
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酒店回复: Leslie, we're thrilled you enjoyed your stay at Hampton Inn Frederick. It's great to hear our team made a positive impression, though we regret hearing about your experience with one team member. We are constantly working to improve our service and appreciate your insight. We hope to welcome you back soon.
4.0分
情侣出游
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Sorry I booked through *******. Very bad experience with them. The girl was great however.
Will never use ******* again,very disappointed, had never had a bad experience before.
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酒店回复: Barbara, thank you for your feedback. The Hampton Inn Frederick team is pleased to know our colleague provided you with attentive service. We understand how third-party booking experiences can be frustrating at times and hope your next visit is even smoother. We appreciate you staying with us at Hampton Inn Frederick.
5.0分
情侣出游
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After an 8 hour drive liked the fact there was a restaurant on the premises. Not the best but OK but did not require any additional driving to eat.. Also stayed there on New Years Day and was so dissapointed the restaurant was closed for the holidys. On both of our stays found the included breakfast to be enjoyable especially how the tables were set up. Did not like there was only 1 desk chair. A lot of places we stay at have both a sitting chair and a desk chair. Plan to return this January 1 on our way to the auto train.
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酒店回复: vincent, the team at Hampton Inn Frederick is delighted you found the on-site dining convenient after your drive and enjoyed the breakfast layout during your visits. Your feedback regarding the seating in the room is appreciated, and the team is always considering ways to enhance guest comfort. The colleagues look forward to welcoming you back on your next trip and hope your upcoming stay is just as pleasant.
我和女儿们非常感激能住在这个超赞又干净的地方。前台的Katasha非常棒，她帮我们解决了预订问题，这本来不是他们的错，她真是竭尽所能地帮助我们。她对我正在经历困难的女儿也特别友善。我们绝对会再来入住的！！！
我们入住时间为12月22日至12月25日。感觉非常好。酒吧/餐厅因为假期关闭了，但其他餐厅和酒吧选择很多。客房服务也基本停业（只是在客人退房后打扫房间），但前台服务员告诉我们，如果需要干净的毛巾之类的，只要说一声，他们就会给我们送过来。我们上去不到15分钟就换了房间，因为床坏了，但他们帮我们换到了下面的两个房间，所以没造成太多不便（反正第二个房间更好！）。早餐是典型的汉普顿酒店早餐，有华夫饼和其他东西。总之，我还会再来的！
酒店非常干净，早餐也很丰盛。前台的Erik帮我们办理了入住。他人品很好，也很专业。酒店很荣幸有他这样的员工。他把我们照顾得无微不至。
房间在高速公路边，所以相当吵。前台小伙子人超级好。
楼梯井很脏；有些员工很友善，有些则不太友好。健身房需要维修。早餐很棒。
我们至少在这里住过10次，每次都很愉快。下次再见
前台工作人员非常优秀。妮可和娜塔莎非常出色。
工作人员都很棒，除了那位送餐的金发女士。她有几次表现很粗鲁。
Sorry I booked through *******. Very bad experience with them. The girl was great however.
Will never use ******* again,very disappointed, had never had a bad experience before.
After an 8 hour drive liked the fact there was a restaurant on the premises. Not the best but OK but did not require any additional driving to eat.. Also stayed there on New Years Day and was so dissapointed the restaurant was closed for the holidys. On both of our stays found the included breakfast to be enjoyable especially how the tables were set up. Did not like there was only 1 desk chair. A lot of places we stay at have both a sitting chair and a desk chair. Plan to return this January 1 on our way to the auto train.