酒店回复: Dear Guest, Thank you for your feedback. I am so sorry you did not get housekeeping come to your room as expected. However, room service is scheduled for every other day from check in. And your stay was for 2 nights, explaining why you did not get one until checkout. My apologies, hope you give us another chance to service you better.Sincerely,
酒店回复: Dear Guest, Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was not as expected due to traffic noise from 270 Hwy.My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
酒店回复: thank you for your feedback regarding your stay. Please accept my apologies regarding the issues you raised. I have addressed this with the housekeeping team to make sure it does not happen again. I appreciate your patronage and loyalty.
酒店回复: Thank you for your feedback regarding your stay. I am glad you enjoyed your stay and had a pleasant experience. I appreciate your patronage and loyalty.
1.0分
商务出差
原文
翻译提供方：Google
当其他客人在凌晨 2 点提出有关噪音问题的特殊要求时，工作人员并没有帮助解决该问题。
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酒店回复: Dear Guest, So sorry to hear there were noise issues with other guests and that could not be resolved in a timely manner. Please accept our apologies for the situation and thank you for your feedback. Hope you stay with again.
酒店回复: Thank you for your feedback regarding your stay. I am glad our location worked out fine with you work trip. sorry for the noise. I appreciate your patronage and loyalty.
酒店回复: Thank you for your feedback regarding your recent stay. My sincerest apologies regarding the condition of the bed. We will address them. I am glad you enjoyed your stay and would likely recommend us. Hopping to see you back soon.
4.0分
其他
原文
翻译提供方：Google
酒店不错，但需要重新粉刷，需要灭蚁剂，另外我们的微波炉根本不能用
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酒店回复: Thank you for your feedback regarding your recent stay. WE will be definitely treating the ants immediately. I appreciate your patronage and loyalty.
我女儿在酒店附近的公司实习，所以先后在这住了28天，因为有全套厨房设施，所以平时做饭很方便。房间很干净，舒适。
酒店位置便利，可方便前往I-270 高速公路，附近有许多餐饮和购物场所，Shady Grove Metro 地铁站也在附近，可轻松直达华盛顿特区。
免费冷热早餐美味可口，选择多样。员工会保持座位区清洁。
住宿期间，要换毛巾，补充纸巾都可以去前台拿，快递包裹前台也会帮着接收，工作人员很热情，友好。
房间比较陈旧，设施齐全，可以做饭。住了一个多月，每天有简单早餐，有水果咖啡面包麦片牛奶等等。服务人员态度都很好。
设施：旧
卫生：一般
环境：一般
服务：很好
服务非常差
我入住期间，他们没有提供客房服务，也没有清理垃圾。他们无法派人到我的房间，所以我晚上不得不自己去拿毛巾。这甚至不符合马里奥特酒店的标准。
工作人员很友好，但位置很糟糕，因为它紧邻 270 号高速公路，而且交通噪音从未停止，还有持续不断的警车/消防车警报声。
我们预订了三人入住的两居室套房，因为每次服务只剩下两条毛巾，所以两天都不得不要求多加毛巾。第二天打扫房间时，他们没有再提供一卷卫生纸，导致卫生纸用完了。我不确定他们管客房服务叫什么，因为服务有限。我们想在楼下喝杯茶，结果没有热水，对于我们住的两居室来说，这价格有点让人失望。
这家酒店太棒了！非常热情，客户服务很棒，员工也很友好。一天晚上，我和我的朋友迷路了，想找另一条路去酒店，一位好心的年轻绅士一直和我们通电话，直到我们找到去酒店的路。绝对推荐这家酒店。房间很干净，客房服务人员保持房间干净，气味很好！
当其他客人在凌晨 2 点提出有关噪音问题的特殊要求时，工作人员并没有帮助解决该问题。
不错的地方。预订时觉得它稍微新一点（其实并不旧），厨房是我预订这里的主要原因，因为我正在进行为期两周的出差。员工很友好。墙壁似乎有点薄，所以如果邻居的声音比平时稍微大一点，你大概能听到他们的声音。
这里的工作人员很棒。他们非常细心。欧陆式早餐非常好，适合每个人。每晚 7 点在大厅提供巧克力曲奇饼干。我们首先住在 103 号房间，这是一间残疾人专用房间（我们的错误），但床吱吱作响，中间凹陷。第二天晚上换到了 109 号房间。房间很棒。床有点吱吱作响（钢架），但非常舒适。我强烈推荐这家酒店。
酒店不错，但需要重新粉刷，需要灭蚁剂，另外我们的微波炉根本不能用