It was a quiet 1 bedroom though the refrigerator was loud but could easily close the bedroom door. The wall paper in the bedroom could be better. It was curling up in various places. We stayed in room 616. The lighting in the main area could use soft white light bulbs or the ability to have a dimmer to not have it as bright.
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酒店回复: Sylvain, thank you for sharing your feedback. We're sorry your experience wasn't as expected, and we appreciate you mentioning areas where we can improve, such as the bedroom wallpaper and lighting. Your comments are helpful and will be shared with our team as we continue to enhance the guest experience.
3.0分
其他
The ODOR in the bathroom was unbearable! Asked to transfer another room, same thing!!!! WHAT IS THAT SMELL, smells like sewage!!!
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酒店回复: Anthony, thank you for sharing your feedback. The team recognizes your concerns about the odors you encountered and will thoroughly look into this matter to ensure a more comfortable environment for future guests.
5.0分
其他
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It was a very nice hotel except was shown to have a pool and a hot tub pool was very nice but there is no hot tub so shouldn't be advertising one and was one of the reasons I decided to stay at this hotel
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酒店回复: Karen, it’s wonderful to hear you enjoyed your stay at Residence Inn Baltimore Hunt Valley and appreciated the pool. The team values your feedback about the amenities and always strives to ensure information is clear for future guests. Thank you for choosing Residence Inn Baltimore Hunt Valley.
5.0分
其他
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A staff member assisted me in extending my check out time and she was great. Efficient and knowledgeable about the process. I would definitely stay there again!
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酒店回复: Alana, we’re delighted you loved your experience at Residence Inn Baltimore Hunt Valley. The team is always happy to accommodate special requests and ensure everything goes smoothly. We look forward to welcoming you back for another great visit!
5.0分
其他
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Wonderful hotel
Wonderful stay all-in-all. Clean room, very customer service friendly staff, breakfast buffet was great, super comfortable king size bed, but the fold out sofa bed mattress was so terribly uncomfortable.
2.0分
其他
Internet was not working. Breakfast was limited and not very good.
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酒店回复: Harry, we appreciate you taking the time to share your experience. We apologize that certain aspects of your stay did not meet your expectations, especially regarding the internet connectivity and breakfast offerings. Your comments serve as invaluable feedback for our team to improve the aspects highlighted. We are committed to addressing these matters for a better future stay.
3.0分
其他
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Dissappointed No Working Pool
Big Hotel No ice machine only in the refrigerator in the room that spit out 4 ice cubes a hr. No working pool not mentioned on the website when I booked which was why I had picked this hotel b/c the pool area looked nice on website, Great Disappointment!!!
3.0分
其他
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Meh
Ok stay. Tub wasn’t draining properly. Asked staff for assistance, no one ever addressed. Pool is closed until second week of July. Disappointing that it wasn’t mentioned in listing.
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酒店回复: Francis, thank you for taking the time to share your feedback. The situation with your bathroom and communication could have been handled better, and your comments regarding amenities will be taken into consideration as improvements are made. Your input is appreciated.
5.0分
家庭亲子
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Great location. Clean property with spacious, clean rooms. Texas Roadhouse a minute down the road. Pool was closed which was a bummer. Easy check in and check out. Plenty of parking. Quiet, comfy bed and sleep sofa. Nice, hot breakfast. Great coffee! Would stay again.
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酒店回复: David, the team is thrilled you enjoyed your stay at Residence Inn Baltimore Hunt Valley! It’s wonderful to know you appreciated the convenient location, comfortable accommodations, and morning offerings. While the pool was temporarily unavailable, the team is glad the rest of your experience met your expectations. We look forward to your next visit!
住宿体验很棒，床很舒服，华夫饼很好吃，地理位置优越，员工热情友好。
It was a quiet 1 bedroom though the refrigerator was loud but could easily close the bedroom door. The wall paper in the bedroom could be better. It was curling up in various places. We stayed in room 616. The lighting in the main area could use soft white light bulbs or the ability to have a dimmer to not have it as bright.
The ODOR in the bathroom was unbearable! Asked to transfer another room, same thing!!!! WHAT IS THAT SMELL, smells like sewage!!!
It was a very nice hotel except was shown to have a pool and a hot tub pool was very nice but there is no hot tub so shouldn't be advertising one and was one of the reasons I decided to stay at this hotel
A staff member assisted me in extending my check out time and she was great. Efficient and knowledgeable about the process. I would definitely stay there again!
Wonderful hotel
Wonderful stay all-in-all. Clean room, very customer service friendly staff, breakfast buffet was great, super comfortable king size bed, but the fold out sofa bed mattress was so terribly uncomfortable.
Internet was not working. Breakfast was limited and not very good.
Dissappointed No Working Pool
Big Hotel No ice machine only in the refrigerator in the room that spit out 4 ice cubes a hr. No working pool not mentioned on the website when I booked which was why I had picked this hotel b/c the pool area looked nice on website, Great Disappointment!!!
Meh
Ok stay. Tub wasn’t draining properly. Asked staff for assistance, no one ever addressed. Pool is closed until second week of July. Disappointing that it wasn’t mentioned in listing.
Great location. Clean property with spacious, clean rooms. Texas Roadhouse a minute down the road. Pool was closed which was a bummer. Easy check in and check out. Plenty of parking. Quiet, comfy bed and sleep sofa. Nice, hot breakfast. Great coffee! Would stay again.