酒店回复: John, thank you for providing your detailed feedback regarding your recent stay with us. I am very sorry to hear that your experience was as frustrating and disappointing as described — please accept my personal apologies.What you encountered regarding the condition of your room, delays in service, and the communication breakdown at with Guest Services falls far below the standards we aim to uphold. We would never intentionally place a guest in a room that is not fully cleaned and turned over. Our Guest Service Agents are trained to take immediate steps when cleanliness concerns are reported — including finding an alternate room if needed — and I regret this was not done promptly in your case.I also want to acknowledge the ongoing frustration with the elevator. Elevator #1 is currently undergoing a full modernization upgrade, and we understand how long wait times and limited access have caused real inconvenience. We are actively working with our maintenance company to complete this upgrade as quickly as possible.Your notes regarding the Housekeeping schedule, the keycard deactivations, and the restaurant experience — especially the drinkware — have all been brought to the attention of the respective Department Leaders and Restaurant Owners, for immediate review and retraining. A clean, seamless, and welcoming stay is what we strive to deliver every time, and I apologize that this was not your experience.John, I know that you were here for an event with a larger group, and it is especially disappointing to hear that your visit left such a poor impression. While I understand your decision, I truly hope we’ll have an opportunity in the future to regain your trust and show you the quality of stay we are truly capable of providing.

酒店回复: Jesse, thank you for sharing your feedback. I am genuinely sorry to hear about the issues you experienced during your stay. The cleanliness and comfort of our property are top priorities, and I regret that we did not meet those standards during your visit.The concerns you raised regarding the elevator, stairwells, and room keys are being addressed. Our Elevator #1 is under maintenance, and we are working diligently with our Elevator Maintenance Company to restore it. I will also be escalating the issues with air conditioning and the overall cleanliness of the property to the Team for immediate attention.On a positive note, I am glad to hear that one of our Guest Service Agents made a positive impact on your stay. I will be sure to pass along your kind words to her.I appreciate your feedback and hope you will consider giving us another chance in the future for a more enjoyable experience.

酒店回复: Thank you for your wonderful review! We are pleased to hear that you enjoyed your room and found it clean and spacious. We truly appreciate you sharing your experience, especially after seeing some of the negative reviews.We apologize for the inconvenience caused by our elevator being out of service. We are working diligently to have it back up and running soon, but we are glad it did not take away from your overall experience.We would love to welcome you back on your next trip to Edmonton, and be sure to check out Chowkeni Restaurant for a delicious meal – it is a local favorite!

酒店回复: Paul, thank you for sharing your feedback with us. I am sorry to hear about the difficulty you encountered with changing your reservation dates. While we do our best to offer flexible options, certain online booking restrictions can sometimes be tricky to navigate. Please feel free to reach out directly to us next time, and we would be happy to assist you with any changes or concerns.We look forward to having the opportunity to welcome you back and ensure a smooth experience!