酒店回复: John, thank you for providing your detailed feedback regarding your recent stay with us. I am very sorry to hear that your experience was as frustrating and disappointing as described — please accept my personal apologies.What you encountered regarding the condition of your room, delays in service, and the communication breakdown at with Guest Services falls far below the standards we aim to uphold. We would never intentionally place a guest in a room that is not fully cleaned and turned over. Our Guest Service Agents are trained to take immediate steps when cleanliness concerns are reported — including finding an alternate room if needed — and I regret this was not done promptly in your case.I also want to acknowledge the ongoing frustration with the elevator. Elevator #1 is currently undergoing a full modernization upgrade, and we understand how long wait times and limited access have caused real inconvenience. We are actively working with our maintenance company to complete this upgrade as quickly as possible.Your notes regarding the Housekeeping schedule, the keycard deactivations, and the restaurant experience — especially the drinkware — have all been brought to the attention of the respective Department Leaders and Restaurant Owners, for immediate review and retraining. A clean, seamless, and welcoming stay is what we strive to deliver every time, and I apologize that this was not your experience.John, I know that you were here for an event with a larger group, and it is especially disappointing to hear that your visit left such a poor impression. While I understand your decision, I truly hope we’ll have an opportunity in the future to regain your trust and show you the quality of stay we are truly capable of providing.
酒店回复: Jesse, thank you for sharing your feedback. I am genuinely sorry to hear about the issues you experienced during your stay. The cleanliness and comfort of our property are top priorities, and I regret that we did not meet those standards during your visit.The concerns you raised regarding the elevator, stairwells, and room keys are being addressed. Our Elevator #1 is under maintenance, and we are working diligently with our Elevator Maintenance Company to restore it. I will also be escalating the issues with air conditioning and the overall cleanliness of the property to the Team for immediate attention.On a positive note, I am glad to hear that one of our Guest Service Agents made a positive impact on your stay. I will be sure to pass along your kind words to her.I appreciate your feedback and hope you will consider giving us another chance in the future for a more enjoyable experience.
价格很友好，服务人员都很礼貌，保洁人员每天会定时清洁。只是离公交比较远，需要走大概十分钟，但适应了也还好。
我对这家酒店的清洁度很满意，尤其是跟我在卡尔加里住过的那家酒店相比，尽管这只是一家二星级酒店。前台很友好，在我们办理入住时还给了我孩子们玩具玩。
地理位置极佳，出行方便，大统华开车几分钟就到，下次一定还会住这里。
从埃德蒙顿机场打优步过来大概20分钟，费用大约33加元。附近有韩国餐厅，但是走过去有点远。所有行程我都是打优步解决的。房间空调的噪音太大了，睡觉的时候不得不关掉。
贵有贵的道理，房间很好
这是我在酒店遇到的最糟糕的经历。房间不仅不像我们预期的那样，而且我们多次被锁在房间外。客房服务甚至没有打扫我们的房间。当我去编程钥匙时，他们告诉我不要把钥匙放在手机旁边，没有告诉他们钥匙在另一个口袋里，她说“好的”，耸耸肩，好像这无关紧要。回到房间，一进门就看到客房服务没有打扫我们的房间。我打电话要干净的毛巾和肥皂等，他们说我必须从 7 楼下来拿。当我这样做时，他们给了我两条毛巾和两卷卫生纸。他们说他们不能给我们肥皂/洗发水，因为客房服务已经下班了。我表达了我对早上离开时客房服务在我们楼层的不满，现在我们又回来洗澡参加晚间活动。但现在我们洗不了澡，因为我们没有肥皂。她什么也没做。
当我向 Trip 投诉时，你们给了我 100 美元的积分，并为这次经历道歉。我问你们是否可以取消第二晚的住宿，去其他地方，但你们说你必须联系酒店经理，第二天会通知我。我还在等着有人回复。显然管理层根本不在乎。
这是我和妻子很长时间以来第一次没有孩子陪伴的周末。她只是想在做完大手术后放松一下，坐在按摩浴缸里。我们没有得到按摩浴缸。只是酒店工作人员敷衍了事。
然而，床非常舒服。
下面的照片是我们认为会得到的和我们得到的对比。
我会在 Yelp、Google 和任何我能找到的地方烧掉 Gateway Blvd 的 Ramada。我再也不会住在那里了。管理层应该在其他地方给我们安排一间行政套房来弥补这种绝对糟糕的经历。
两张床都脏得令人作呕。一张床沾满了干涸的血迹，另一张满是头发和脏床单，看得出来有人睡过。我通知了前台，前台却粗鲁无礼，并告知我直到早上才能得到解决。其中一部电梯坏了，另一部电梯要10-15分钟才能到达预定楼层。楼梯上锁了，无法上去，必须有工作人员护送。餐厅的情况也好不到哪里去。我收到一个玻璃杯，上面明显有红色唇膏印，说明没有清洗干净；食物还可以。第二天，我回到房间，客房服务人员没有处理，并告知我昨晚的电脑里就有这个问题。我再次联系前台，这次联系的是经理，他表示会处理。凌晨12:30，我收到了新的床上用品。此外，房间钥匙每天都会被停用，但没有人告知这一点，我们直到无法回到房间时才发现这一点。住在这里的每位客人都遇到过这种情况。我和很多预订这家酒店参加活动的人一样，结果这次之后，我们团队明年就没人再住这家酒店了。以后别再来了！
非常脏，臭气熏天，楼梯间锁着，只有一部电梯正常运转，公共区域和大多数房间都没有空调，房间钥匙12小时后就失效了，停车场里满是杂草和垃圾。前台有一位年轻女士，态度非常好。这大概是这里唯一的优点了。
这家酒店允许无家可归的人进出，大厅里有很多旁观者。他们让无家可归的人在停车场整理他们的物品，难怪他们会给一张小纸条放在仪表盘上，上面写着如果客人的车辆在停车场发生任何事情，酒店将不承担任何责任。我们入住这家酒店是为了让我的妻子术后康复，因为阿尔伯塔大学建议我们至少在该地区停留 24 小时，因为我们不是埃德蒙顿人。我们下午 1 点入住，但当天下午 5 点就退房了。如果我可以给这家酒店零星，我会给的，但我别无选择，只能给一星。从办理入住手续开始，那个人就对我说，他在他的电脑上看不到我的预订，然后无家可归的人进出电梯时在电梯里吐痰，工作人员甚至没有试图要求那个人停止玩弄电梯，停车场里有很多垃圾等等。
总的来说，这个地方很糟糕。
床很舒服，但桌椅不太舒服。
第一天晚上，Wi-Fi信号还可以忍受，但第二天晚上就完全无法使用了。我用两台不同的设备进行了多次网速测试，平均网速高达5Mbps，即使480p的视频也无法观看。