酒店回复: Dear Shai, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced during your time at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We look forward to welcoming you again soon.Katherine RossFront Office Manager
3.0分
情侣出游
Did not like that we had to pay for parking. Been going there for years and not happy at all this year.
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酒店回复: Dear Guest, Thank you for taking the time to share your thoughts and for being a loyal guest over the years. We’re sorry to learn that your recent visit fell short of expectations and that the parking fees affected your experience. Please know that we remain committed to maintaining secure and convenient facilities for all guests while ensuring reasonable and competitive rates. Please know your feedback is appreciated and helps guide future improvements. We hope you’ll consider returning so we can provide a more satisfying stay.Katherine RossFront Office Manager
5.0分
情侣出游
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We didn't visit the restaurant or pool but our room was perfect. We loved the balcony and ocean view. We had lots of space and our favorite bathroom ever, with the double sinks and jetted large tub.
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酒店回复: Dear Greta, We are grateful for taking the time to review your stay at Hilton Ocean City Oceanfront Suites. It’s fantastic to see how much you enjoyed the spacious layout and relaxing ocean view. Those moments of comfort are exactly what we aim to deliver, and it is rewarding to see your comments reflecting that. We’re especially glad the suite’s design and features added to your experience. Thank you for choosing Hilton Ocean City Oceanfront Suites, and we hope your next visit gives you time to explore even more of what we have to offer.Katherine RossFront Office Manager
3.0分
其他
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Bathroom tub/shower needs replaced. Very difficult for seniors to get in-out.
Curtain full of holes....door and screen to patio filthy.
Key to door did not work on 3rd day. Maintenace had to replace door batteries. Couch/pillows worn.
Kids pool empty, under repair-cleaning.
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酒店回复: Dear Dennis, Thank you for taking the time to share your thoughts following your recent visit. We genuinely value the opportunity to learn about your experience, as it helps us focus on areas where we can enhance comfort and functionality for all guests. Your observations regarding room features and amenities are greatly appreciated and will be reviewed with our maintenance and housekeeping teams. We’re committed to ensuring a more seamless and enjoyable stay on your next visit and hope to welcome you back soon.Katherine RossFront Office Manager
4.0分
朋友出游
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Room was a nice size. Four adults had plenty of room to navigate throughout the room. The tub was very outdated and not the best to shower in. Can be very difficult for a person who can not step into a deep tub. Staff was very nice and helpful. We did have to wait at the Starbucks line for 15 min since the only employee was in the back and never came back out. The one pool was being cleaned but has a nice vibe. The ocean is just steps away which is amazing. Lots to do in that immediate area. Walking and the use of bus was super easy. Only took the car out once. We would stay there again.
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酒店回复: Dear Jennifer, It is heartwarming to see that your visit was pleasant overall and that you found the space comfortable and well-suited for your group. Thank you for acknowledging our team’s warm hospitality and unbeatable location. We’re also pleased that the nearby attractions made exploring effortless. Additionally, we value your observations about the bathroom setup and café service, as they help us refine the convenience we offer. We look forward to welcoming you back to Hilton Ocean City Oceanfront Suites for a more well-rounded visit in the future.Katherine RossFront Office Manager
5.0分
其他
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The hotel itself was in good condition. I had no trouble finding parking. Desk staff and hospitality staff were friendly and helpful. Bar was comfortable. Restaurant is changing chefs and menus, and it shows, but nothing was bad. The real standout was housekeeping. Even on days when I did not leave my room until lunchtime, I got full housekeeping every day. I did not have to ask for anything. It was wonderful by any standard. In the post-Covid world, it was an absolute miracle.
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酒店回复: Dear Jackie, Thank you for taking the time to evaluate your experience with us. We’re thrilled to know you and your family enjoyed your time here. It’s rewarding that our housekeeping team left such a lasting impression through their attentive care. We also appreciate your kind remarks about the restaurant. We truly value your compliments and look forward to welcoming you back to Hilton Ocean City Oceanfront Suites in the future.Katherine RossFront Office Manager
3.0分
情侣出游
After a long 15 hr drive from Florida was given a very nice room that was NOT cleaned prior to our arrival. Bed unmade - garbare full (with body hair, etc).
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酒店回复: Dear Scott, We truly appreciate you taking the time to share your experience. While it’s encouraging to know the room itself met your expectations, we regret that its presentation upon arrival did not reflect the level of preparation we strive to provide. Your comments will be reviewed with our team to ensure greater attention to detail moving forward and prevent a recurrence. We value your feedback and hope to have the opportunity to restore your confidence during a future visit.Katherine RossFront Office Manager
5.0分
其他
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Stayed Thurs-Sun to attend Ocean’s Calling with my daughter. We absolutely loved this hotel. Left the slider open at night and fell asleep to the sound of the ocean. Fabulous staff. Walking distance to shops and restaurants. Just an all around amazing experience. Can’t wait to come back next September!
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酒店回复: Dear Julie, Thank you for the heartwarming feedback. We are thrilled you and your daughter had such a fabulous experience, as creating comfortable and seamless visits is one of our top priorities. It is rewarding to have the efforts of our associates recognized through your comments. We are also thrilled that the location and convenience added to your enjoyment. Knowing that you plan to return is the greatest compliment we could receive, and we look forward to welcoming you back to Hilton Ocean City Oceanfront Suites.Katherine RossFront Office Manager
4.0分
其他
The suite was spacious and the staff was very friendly
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酒店回复: Dear Dawn, Thank you for choosing Hilton Ocean City Oceanfront Suites and for your great review. It is great to see that you enjoyed the comfort of your suite and the warm hospitality provided by our team. Creating a welcoming and relaxing environment for every guest is always our goal, and it's rewarding to know that it's reflected in your visit. Thank you for sharing your impressions, and we hope to have you back at Hilton Ocean City Oceanfront Suites soon.Katherine RossFront Office Manager
干净整洁的好地方。
坏的
Did not like that we had to pay for parking. Been going there for years and not happy at all this year.
We didn't visit the restaurant or pool but our room was perfect. We loved the balcony and ocean view. We had lots of space and our favorite bathroom ever, with the double sinks and jetted large tub.
Bathroom tub/shower needs replaced. Very difficult for seniors to get in-out.
Curtain full of holes....door and screen to patio filthy.
Key to door did not work on 3rd day. Maintenace had to replace door batteries. Couch/pillows worn.
Kids pool empty, under repair-cleaning.
Room was a nice size. Four adults had plenty of room to navigate throughout the room. The tub was very outdated and not the best to shower in. Can be very difficult for a person who can not step into a deep tub. Staff was very nice and helpful. We did have to wait at the Starbucks line for 15 min since the only employee was in the back and never came back out. The one pool was being cleaned but has a nice vibe. The ocean is just steps away which is amazing. Lots to do in that immediate area. Walking and the use of bus was super easy. Only took the car out once. We would stay there again.
The hotel itself was in good condition. I had no trouble finding parking. Desk staff and hospitality staff were friendly and helpful. Bar was comfortable. Restaurant is changing chefs and menus, and it shows, but nothing was bad. The real standout was housekeeping. Even on days when I did not leave my room until lunchtime, I got full housekeeping every day. I did not have to ask for anything. It was wonderful by any standard. In the post-Covid world, it was an absolute miracle.
After a long 15 hr drive from Florida was given a very nice room that was NOT cleaned prior to our arrival. Bed unmade - garbare full (with body hair, etc).
Stayed Thurs-Sun to attend Ocean’s Calling with my daughter. We absolutely loved this hotel. Left the slider open at night and fell asleep to the sound of the ocean. Fabulous staff. Walking distance to shops and restaurants. Just an all around amazing experience. Can’t wait to come back next September!
The suite was spacious and the staff was very friendly