酒店回复: Dear Jodie,We sincerely apologize for the discomfort and inconvenience you experienced during your stay. This is certainly not the experience we aim to provide. Cleanliness, comfort, and guest satisfaction are our top priorities, and we will immediately address the concerns with our housekeeping and maintenance teams. We deeply regret that we did not meet your expectations and appreciate your feedback to help us improve. We hope you will give us another opportunity to deliver a much better experience in the future.Sincerely,Anya ForesGeneral Manager
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标准酒店
标准的酒店,没有什么特别的,但是干净整洁,服务良好。餐厅的食物很简单,没什么特别的,但是还可以。
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酒店回复: Dear Stefan,We are glad you chose Hilton Garden Inn Rockville-Gaithersburg for your recent stay and that, overall, you found it clean and our staff met your needs. We understand that fresh and clean accommodations are paramount, and we are very proud of our housekeeping associate's dedicated service. We hope you will join us again the next time you are in the area.Sincerely,Anya ForesGeneral Manager
酒店回复: Dear Cesar,Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Anya ForesGeneral Manager
酒店和房间都非常干净,地理位置便利,从前台到保洁人员,所有员工都非常友善、大方、热情。
这个地方太棒了,离超市、小吃店和餐馆都很近,非常方便。我爱这里,肯定会尽快再来的。
出差选这里比较方便。
好地方,价格也超赞!
浴室里有一只抱抱虫。我没在床上看到,也没被咬过。地毯颜色很深,摸起来很奇怪。我很惊讶这家希尔顿分时度假酒店竟然没有装修过。确实是时候升级一下了。暖气也不太好用。除非酒店做出一些改进,否则我不会再住这家酒店了。
住在这里简直是一场噩梦:床很不舒服,淋浴间脏兮兮的,玻璃门坏了,水也只有冷水,毛巾粗糙不堪,床罩弄得皮肤疼痛,到处都是可见的污垢。与其说这里是三星级酒店,不如说这里更像是路边的汽车旅馆。省点钱,去附近其他地方住吧。
标准酒店
标准的酒店,没有什么特别的,但是干净整洁,服务良好。餐厅的食物很简单,没什么特别的,但是还可以。
考虑到我很难找到一家带浴缸作为生日礼物的好酒店,这家酒店绝对是完美的选择。干净、安静、宽敞的开放空间、超棒的按摩浴缸。还会再来的。
非常善于交际的员工。快速的服务。水、咖啡、茶随意。可用微波炉。
他们没有提供我订购的房间