The hotel room and location was great. There was not any hot water from the evening when I arrived at the hotel, which was about 7:45 p.m., until I left the next day, which around 8:45 a.m. I called the front desk and advised them of the issue after I arrived. The engineer called back a short time later and advised that one of the boilers were "off line" and that it should be back working properly within the hour. Two (2) hours later and there still was no hot water. I was very disappointed about this because it was cold outside and I couldn't take a warm/hot shower to get clean or warm up. This is very unacceptable.
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酒店回复: Thank you for your kind words about our well-appointed rooms and prime location. However, I truly apologize for the maintenance issues you encountered during your stay and for the lack of empathy from our team. Your experience is important to us, and I’m sincerely sorry for any inconvenience and frustration this caused. Please know that we are actively working to resolve these issues. Your feedback is invaluable, and we appreciate your feedback.
5.0分
其他
Excellent stay and was well taken care of. Absolutely will be booking again and coming back to stay
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酒店回复: Thank you so much for staying with us and taking the time to leave a review. I am glad to hear you enjoyed your stay and we hope to host you again soon!
4.0分
家庭亲子
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The breakfast was outstanding and the best part of the stay. The staff was very pleasant and accommodating. However, for some reason our water was shut off in our room mid shower and that was less than pleasant.
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酒店回复: Thank you so much for staying with us and taking the time to leave a review. I am glad to hear you enjoyed your stay, but am so sorry to hear of the shower trouble. We did have a leak which required a temporary water shut off for about 30 minutes. I apologize this was in the middle of your shower.
3.0分
其他
Only issue was the the heater couldn't keep up it got a little chilly front desk said nothing they could do about it
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your room didn’t stay warm during your stay. Our team should have offered alternative solutions, and we apologize that this wasn’t the case. We’ll be reviewing this with our staff to ensure better support in the future. We appreciate you bringing it to our attention and hope to have the chance to welcome you back for a more comfortable stay.
1.0分
其他
We had to switch rooms several times because of cleanliness. I have pictures to show. The manager was awful and showed zero support or interest.
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酒店回复: I am so sorry to hear your stay wasn't up to standard Mrs. Edwards! I will make sure this information is passed along to avoid issues like this in the future. Thank you for taking your time to leave us this feedback. We hope to welcome you back soon!
4.0分
家庭亲子
We had problems getting some milk for our little one but they finally were able to find us some .
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酒店回复: It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.
很棒的酒店，住得很开心。一切都太棒了！！
服务很棒！入住办理又快又顺利。我们住的两天泳池都关闭了，这可是我们订这家酒店的主要原因之一。免费早餐还行，现做的煎蛋卷非常棒，其他食物就中规中矩吧。
要求更换毛巾时没有拿到，不得不第二次索要……垃圾桶也倒了两次，他们只倒了一个，卧室和浴室的垃圾桶完全没动。想叫Gateway Grill的客房服务，但留言后将近一个小时才有人回电，那时我已经通过Uber Eats点餐了！！！
惊人的
The hotel room and location was great. There was not any hot water from the evening when I arrived at the hotel, which was about 7:45 p.m., until I left the next day, which around 8:45 a.m. I called the front desk and advised them of the issue after I arrived. The engineer called back a short time later and advised that one of the boilers were "off line" and that it should be back working properly within the hour. Two (2) hours later and there still was no hot water. I was very disappointed about this because it was cold outside and I couldn't take a warm/hot shower to get clean or warm up. This is very unacceptable.
Excellent stay and was well taken care of. Absolutely will be booking again and coming back to stay
The breakfast was outstanding and the best part of the stay. The staff was very pleasant and accommodating. However, for some reason our water was shut off in our room mid shower and that was less than pleasant.
Only issue was the the heater couldn't keep up it got a little chilly front desk said nothing they could do about it
We had to switch rooms several times because of cleanliness. I have pictures to show. The manager was awful and showed zero support or interest.
We had problems getting some milk for our little one but they finally were able to find us some .