Reserved a double queen. They put us in a king with a roll away cot. Three females traveling all over 58 didn’t appreciate the roll away cot .
展开
酒店回复: Thank you for sharing your feedback. We apologize for the inconvenience with your room type. We will look into this matter further to see what transpired and ensure it’s addressed properly. We appreciate your understanding and will work to prevent this from happening again.
2.0分
其他
展开
I never stayed at the hotel that night. When I called to confirm this so Zip could refund my payment, I was met with rudeness and aggression. Although I still have to pay for a room I never checked into, I will never book a room with the Murfreesboro establishment again, due to the manager's rudeness.
展开
酒店回复: Dear Valued Guest:Thank you for your reservation at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. First and foremost, our sincere apologies that we were not able to refund your no-show 3rd party reservation. At times and based on our occupancy, we are able to work with the guest with certain no shows; however, when a reservation is booked through a third party, our options are very limited. With this particular reservation, the hotel was sold out that day and we were not able to sell the reservation we had for you. Please accept our sincere apologies for any inconvenience. Thank you for your business and for choosing us over the competition.
2.0分
家庭亲子
展开
With the cost of the room, the hotel failed to meet anly of our expectations. The hotel was very loud, hard time to sleep. The room had table and chair pushed in an area too small. hThere was no clock, how to you tell time. TEh toilet paper was located in a place that you had to reach behind you. The sheet was not properly placed on the bed and the corner of the sheet came up. Very uncomfortabe. Based on our firs stay at a double tree, it will be our last.
展开
酒店回复: Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We regret that your stay was not as enjoyable as expected due to noise from the group that we had in house. As soon as the hotel was notified, we reached out to the guests and the kids quiet down. Unfortunately, it is newly rolled out standard that rooms do not have alarm clocks. Once again, our sincere apologies. Thank you for your business and for choosing us over the competition.
4.0分
其他
Everything about the facility was good and clean. Staff was very friendly. Room was a little smaller than we expected but fair
展开
酒店回复: Thank you so much for your kind words and for sharing your experience! We’re glad to hear you enjoyed our clean facilities and friendly staff. We hope to welcome you back again soon! Thank you for choosing The Doubletree!
1.0分
其他
展开
I had to book a last minute hotel room because of poor weeather and car issues. I checked in at 2am and had to wait about 2 hours to get a room. Staff said there was a system issue... but why would there not be another optionto check in customers late at night? I shouldnt have to wait in the lobbybthe long after a brutal drive. Plusbi was charged lotsbof money for a brief stay. I was told by management that they couldn't offer me partial refund. Im not happy at all.
展开
酒店回复: Dear Valued Guest:Thank you for your recent stay at eh DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We regret that your stay was not as satisfactory as expected due to having to wait more than necessary during your check in process. Unfortunately, there was a Hilton upgrade being done to the system at the time and were unable to access the system. Once again, our sincere apologies. Thank you for your business and for choosing us over the competition.
5.0分
其他
展开
Friendly & efficient staff at the front desk at both check in & check out. One of the 2 elevators was out of order so we sometimes had a long wait to go up or down. Also, it would be nice if they had more luggage carts available. We were unable to secure one when we were checking out so we had to make multiple trips from our room down to the car. But overall, we enjoyed our stay.
展开
酒店回复: Thank you for sharing your feedback! We’re delighted to hear that our front desk team provided friendly and efficient service during your check-in and check-out. We apologize for the inconvenience caused by the elevator being out of service and the limited availability of luggage carts. Your comments have been shared with our team as we continue to improve. We’re glad to know you enjoyed your stay overall and look forward to welcoming you back in the future!
3.0分
其他
展开
The hotel was dirty and noisy, too much construction happening. The room was clean but the floors were dirty too. I would advise not staying here until all the work is done and then scrubbed
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry for the inconvenience caused by the renovation work and for the cleanliness concerns you mentioned. While we’re glad you found your room clean, we understand how the construction and noise impacted your stay.The good news is that our renovation project is in its final phase and will be fully completed in just a few days. We’d love the opportunity to welcome you back once everything is finished so you can enjoy our refreshed and improved hotel experience.
3.0分
其他
展开
We didn't realize the property was in the middle of renovations until after we got there. The coffee maker still had the old coffee pods in it and no new ones. Best were too firm. And you could clearly hear people in the hallway. We also didn't realize this was a pet
展开
酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by our ongoing renovations and for the housekeeping oversight with your coffee maker. Although we do send advance notifications about this, we’re sorry if this was not made clear before your arrival. Our hotel is pet-friendly, and it's stated on the hotel description. We truly appreciate your comments as they help us improve, and we hope to have the chance to provide you with a better stay in the future.
5.0分
商务出差
The update is excellent. Eventhough the updating was still continuing, it did not disturb me. Love the beds! Love the cookies!
展开
酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the updates, found the beds comfortable, and of course loved the cookies. We also truly appreciate your understanding during the ongoing updates and are glad they did not disturb your stay. We look forward to welcoming you back again soon for another great experience!
他们向我收取早餐费，噪音很大，我无法入睡。
Reserved a double queen. They put us in a king with a roll away cot. Three females traveling all over 58 didn’t appreciate the roll away cot .
I never stayed at the hotel that night. When I called to confirm this so Zip could refund my payment, I was met with rudeness and aggression. Although I still have to pay for a room I never checked into, I will never book a room with the Murfreesboro establishment again, due to the manager's rudeness.
With the cost of the room, the hotel failed to meet anly of our expectations. The hotel was very loud, hard time to sleep. The room had table and chair pushed in an area too small. hThere was no clock, how to you tell time. TEh toilet paper was located in a place that you had to reach behind you. The sheet was not properly placed on the bed and the corner of the sheet came up. Very uncomfortabe. Based on our firs stay at a double tree, it will be our last.
Everything about the facility was good and clean. Staff was very friendly. Room was a little smaller than we expected but fair
I had to book a last minute hotel room because of poor weeather and car issues. I checked in at 2am and had to wait about 2 hours to get a room. Staff said there was a system issue... but why would there not be another optionto check in customers late at night? I shouldnt have to wait in the lobbybthe long after a brutal drive. Plusbi was charged lotsbof money for a brief stay. I was told by management that they couldn't offer me partial refund. Im not happy at all.
Friendly & efficient staff at the front desk at both check in & check out. One of the 2 elevators was out of order so we sometimes had a long wait to go up or down. Also, it would be nice if they had more luggage carts available. We were unable to secure one when we were checking out so we had to make multiple trips from our room down to the car. But overall, we enjoyed our stay.
The hotel was dirty and noisy, too much construction happening. The room was clean but the floors were dirty too. I would advise not staying here until all the work is done and then scrubbed
We didn't realize the property was in the middle of renovations until after we got there. The coffee maker still had the old coffee pods in it and no new ones. Best were too firm. And you could clearly hear people in the hallway. We also didn't realize this was a pet
The update is excellent. Eventhough the updating was still continuing, it did not disturb me. Love the beds! Love the cookies!