We didn't realize the property was in the middle of renovations until after we got there. The coffee maker still had the old coffee pods in it and no new ones. Best were too firm. And you could clearly hear people in the hallway. We also didn't realize this was a pet
展开
酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by our ongoing renovations and for the housekeeping oversight with your coffee maker. Although we do send advance notifications about this, we’re sorry if this was not made clear before your arrival. Our hotel is pet-friendly, and it's stated on the hotel description. We truly appreciate your comments as they help us improve, and we hope to have the chance to provide you with a better stay in the future.
5.0分
商务出差
The update is excellent. Eventhough the updating was still continuing, it did not disturb me. Love the beds! Love the cookies!
展开
酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the updates, found the beds comfortable, and of course loved the cookies. We also truly appreciate your understanding during the ongoing updates and are glad they did not disturb your stay. We look forward to welcoming you back again soon for another great experience!
1.0分
其他
展开
Poor management
Manager was rude indignant and unhelpful. I was told it was under construction but was not told in the even of a storm the indoor Pool would not be available because it connects to the outdoor pool. It’s stormed the evening we checked in. Pool is open till 11 which is why I booked the hotel so we were unable to use it. I asked for a late checkout at 12 which I was granted. I need to find out that the water was gonna be shut off at 11 am till 4 pm which meant I could not shower neither could my three children who I was travelling with at 10:30 before I knew this. I went to the bathroom and there were no lights but the door shut it’s pitch black in that bathroom. There were also no lights in the room. I called the front desk to say I thought they had shut the breaker off by mistake nearing 11 o’clock knowing I had a 12 pm checkout and the girls wanted to use the pool, they offered to move my room. My child is type one diabetic. I had insulin in the fridge and her snacks. It was a lot to move by myself. I mentioned this would take up time that we would not be able to use the pool because we will be moving but I would move so I could showersince I couldn’t shower with the lights off when I went down to the front desk to get the new keys I saw the new signs that had been put up that were not there the night before saying there would be no water from 11 to 4 which meant that the whole moving of the rooms and packing up all my stuff and the children’s stuff had wasted time.
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the frustrations you experienced during your stay and regret that we did not meet your expectations. While the unexpected storm and scheduled utility work did create some challenges, it is disappointing to learn that our communication did not feel clear enough to you, though all of this information was provided prior to check-in.It’s also unfortunate to see all of your concerns shared here after the fact, as our team did their best to assist you during your stay. We provided a brand-new room, extended your pool access until 5 p.m. on the day of departure, allowed you to continue using the refrigerator for your child’s insulin and snacks until you chose to leave, and issued 20,000 Hilton Honors points as compensation for the inconvenience.
2.0分
家庭亲子
展开
Came in late with our dogs, she wouldn't give me a 1st Floor room to accommodate us, gave us a 3rd floor room, the keys wouldn't work so thank God for Don who moved us to room 114, by a side door, which is where we should've been to start. Other than that, things are fine
展开
酒店回复: Thank you for sharing your feedback. We’re truly sorry for the inconvenience you experienced during check-in, and we appreciate your patience as our team worked to resolve the issue. We’re glad Don was able to assist and ensure you were moved to a more suitable room. Your comments help us improve, and we hope to provide you with a smoother stay on your next visit.
5.0分
其他
展开
Hotel was doing remodeling which had a little noise. Took 3 stars because housekeeping entered the room without knocking and I was standing there in my birthday suit about to get in the shower. We even had the do not disturb sign on the door. Very embarrassing and humiliating.
展开
酒店回复: We sincerely apologize for the disruption caused by our remodeling and especially for the incident with housekeeping entering your room without knocking despite the Do Not Disturb sign. We completely understand how embarrassing and upsetting that must have been, and this is not the experience we want any of our guests to have. Please know that we take your concerns very seriously and are addressing this with our team to prevent anything like this from happening in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better stay in the future.
5.0分
其他
Nice place under renovation. New folks in restaurant took a long time for food. Would stay there again.
展开
酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed your stay and would return in the future. We apologize for the delay you experienced in our restaurant, as our new team members are still becoming familiar with their roles. We truly appreciate your patience and understanding during our renovations, and we look forward to welcoming you back once everything is complete.
5.0分
其他
展开
Nice hotel
I really like this hotel. This was not our first stay. We keep coming back. The pool area is nice. The hotel is clean and friendly. They were working on it this trip so there were some areas blocked off. It was quiet and clean.
展开
酒店回复: Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.
3.0分
商务出差
展开
worn
I know the hotel was under construction, but next time they should try to put people in rooms that are not underneath jackhammering all day long. It needs a major facelift.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. While our renovation is an exciting step toward giving our property the facelift it deserves, we understand how disruptive construction noise can be, and we regret that your room placement caused added frustration. We are working closely with our team to minimize the impact on our guests and to ensure room assignments are handled more thoughtfully during this process. We truly appreciate your patience and hope you’ll consider giving us another opportunity to welcome you back once the renovation is complete so you can enjoy the improvements firsthand.
1.0分
其他
Rough shape
No,shower tub only, tub was stopped up, mold in the ac unit discovered after being there all nite
展开
酒店回复: Thank you for sharing your experience with us. Please accept our deepest apologies for the condition of your room during your stay. This is not the standard we strive to provide, and I’m truly sorry for the inconvenience you encountered. We will address your concern with our maintenance department. We are currently undergoing renovations, and nearly half of our hotel has already been fully updated with brand-new amenities. We would love the opportunity to welcome you back so you can experience our refreshed rooms and allow us to make your next stay much more enjoyable.
他们向我收取早餐费，噪音很大，我无法入睡。
We didn't realize the property was in the middle of renovations until after we got there. The coffee maker still had the old coffee pods in it and no new ones. Best were too firm. And you could clearly hear people in the hallway. We also didn't realize this was a pet
The update is excellent. Eventhough the updating was still continuing, it did not disturb me. Love the beds! Love the cookies!
Poor management
Manager was rude indignant and unhelpful. I was told it was under construction but was not told in the even of a storm the indoor Pool would not be available because it connects to the outdoor pool. It’s stormed the evening we checked in. Pool is open till 11 which is why I booked the hotel so we were unable to use it. I asked for a late checkout at 12 which I was granted. I need to find out that the water was gonna be shut off at 11 am till 4 pm which meant I could not shower neither could my three children who I was travelling with at 10:30 before I knew this. I went to the bathroom and there were no lights but the door shut it’s pitch black in that bathroom. There were also no lights in the room. I called the front desk to say I thought they had shut the breaker off by mistake nearing 11 o’clock knowing I had a 12 pm checkout and the girls wanted to use the pool, they offered to move my room. My child is type one diabetic. I had insulin in the fridge and her snacks. It was a lot to move by myself. I mentioned this would take up time that we would not be able to use the pool because we will be moving but I would move so I could showersince I couldn’t shower with the lights off when I went down to the front desk to get the new keys I saw the new signs that had been put up that were not there the night before saying there would be no water from 11 to 4 which meant that the whole moving of the rooms and packing up all my stuff and the children’s stuff had wasted time.
Came in late with our dogs, she wouldn't give me a 1st Floor room to accommodate us, gave us a 3rd floor room, the keys wouldn't work so thank God for Don who moved us to room 114, by a side door, which is where we should've been to start. Other than that, things are fine
Hotel was doing remodeling which had a little noise. Took 3 stars because housekeeping entered the room without knocking and I was standing there in my birthday suit about to get in the shower. We even had the do not disturb sign on the door. Very embarrassing and humiliating.
Nice place under renovation. New folks in restaurant took a long time for food. Would stay there again.
Nice hotel
I really like this hotel. This was not our first stay. We keep coming back. The pool area is nice. The hotel is clean and friendly. They were working on it this trip so there were some areas blocked off. It was quiet and clean.
worn
I know the hotel was under construction, but next time they should try to put people in rooms that are not underneath jackhammering all day long. It needs a major facelift.
Rough shape
No,shower tub only, tub was stopped up, mold in the ac unit discovered after being there all nite