The Staff was nice.. Hotel lobby and atrium area was nice.. But the room itself was dated and had spot on the ceilings and walls... It's time for some TLC to the rooms
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酒店回复: Thank you for taking the time to share your feedback. I’m glad to hear that our staff, lobby, and atrium made a positive impression. However, I sincerely apologize for the condition of your suite. The issues you mentioned are not reflective of the standards we aim to provide, and we appreciate you bringing them to our attention. We are actively reviewing needed updates and improvements, and your comments will help us prioritize areas that need immediate attention. We hope you’ll consider giving us another opportunity to provide you with a stay that meets — and exceeds — your expectations.
1.0分
其他
The room had roaches on the wall and behind the curtains. Could I get a refund back on my room?
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酒店回复: I am so sorry that you had bugs in your room. Usually, we would take care of you at checkout, but I did see where we were told about the issues. I can refund your parking for the problems. I will refund this, and you should see the refund within 5-10 business days.
4.0分
其他
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I would give a 5 star but I’ve been waiting for my refund on the incidental charge for over 12 BUSINESS days- hence why I waited
To complete this review. I followed protocol when it didn’t return to my CREDIT card (not debit) and still nobody understands why. I do- it was processed as a charge not a hold. Despite this, everything was great. This is a little older facility but it was clean and we enjoyed it!
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酒店回复: Thank you, Mrs. Clay, for staying with us. I did pass this on to accounting and they will follow-up.
3.0分
其他
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It was great other than the no warning of 500 kids coming in to stay. Would of been nice to have a heads up on that. Being woken up at 2am because of kids running around wasn't my ideal vaction.
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酒店回复: Thank you for your feedback. I'm glad to hear most of your stay was great, but I’m truly sorry about the unexpected disturbance. We absolutely understand how frustrating it must have been to be woken up at 2am, and you’re right a heads-up about the large group should have been provided. We’ll be addressing this with our team to ensure better communication in the future. Thank you for bringing it to our attention.
nashville的酒店里算很好的 服务肯定没法跟日本比 不过安静舒适等方面做的很不错了 性价比也不错（美国通胀后啥都贵）
酒店地理位置优越，出行便利。酒店本身也很漂亮，我们遇到的员工都非常友善。
我的房间出了点问题，马桶在我按压冲水按钮后还是会一直流水。我把这事告诉了前台的Jamie，她派了一名工程师上楼维修。当我回到房间时，马桶似乎修好了，但只要一冲水，它又会继续流。于是我再次找了她，她告诉我工程师说马桶内部的零件（我猜是浮球和链条）需要更换。因此，她建议我是否要换房间。因为我第二天早上就要退房了，所以没有换房，她提出可以免去我一半的住宿费。当她得知我是通过第三方预订的房间后，她说可以给我希尔顿的等值积分。她还免除了我的停车费。总的来说，这是一次愉快的住宿体验。我只是希望301房间的马桶问题能尽快解决，因为它一直流水好几个小时真的非常恼人，马桶无法正常蓄水也让人很困扰。
早餐很棒，欢乐时光也很好。房间非常安静。一次很棒的体验！
酒店本身很棒，但车子被砸了，这才是问题所在。
酒店很漂亮，但我不得不花钱叫优步，因为电话一直打不通，响了一会儿就自动挂断了。酒店明明有免费班车，我不想再花钱打车过去。
我订错日期了！！！直到12月5日那天，也就是我们出发那天，我才发现。我真是太郁闷了！！！
The Staff was nice.. Hotel lobby and atrium area was nice.. But the room itself was dated and had spot on the ceilings and walls... It's time for some TLC to the rooms
The room had roaches on the wall and behind the curtains. Could I get a refund back on my room?
I would give a 5 star but I’ve been waiting for my refund on the incidental charge for over 12 BUSINESS days- hence why I waited
To complete this review. I followed protocol when it didn’t return to my CREDIT card (not debit) and still nobody understands why. I do- it was processed as a charge not a hold. Despite this, everything was great. This is a little older facility but it was clean and we enjoyed it!
It was great other than the no warning of 500 kids coming in to stay. Would of been nice to have a heads up on that. Being woken up at 2am because of kids running around wasn't my ideal vaction.