Very friendly and helpful staff. The room was clean and well furnished. The beds were very comfortable.
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酒店回复: Thank you for the compliments of our staff and rooms - we appreciate your stay with us! We hope to have another opportunity to host you to show you another great experience.
5.0分
情侣出游
Staff was amazing! Room was outstanding. The Historical significance is jaw dropping!
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酒店回复: Thank you for the shoutout of our staff and recognizing the historical significance of our property! We are so thrilled you enjoyed your stay and can't wait to host you again soon.
5.0分
其他
Beautiful hotel! So convenient to all the fun Nashville provides. The staff is so friendly and very helpful. Our stay was truly memorable.
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酒店回复: Thank you for taking the time to share your experience, Mary! We are so thrilled you had an excellent stay and that our staff had a hand in making it memorable. We hope to host you again soon for some more Nashville fun!
2.0分
其他
I found a roach in the bathroom. For the amount of money per night with no free parking, no free breakfast, no shuttle. It is a nice hotel, not convenient.
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酒店回复: Thank you for sharing your experience, Ashley. We share your disappointment that you're experience was not up to standard. We hope to have another opportunity to show you the stay you deserve and are grateful for the opportunity to improve our guests' experience.
5.0分
家庭亲子
The hotel was beautiful the staff was amazing
We had a wonderful visit
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酒店回复: Thank you for sharing your thoughts and experience! These pictures are lovely and we are so glad you had a great stay with us. Thank you for helping us celebrate 125 years of Union Station - we can't wait to host you again.
4.0分
商务出差
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The staff was very nice. The property was clean and well kept. They were having issues with room service, technology and telephone communication during our stay which they mitigated by comping a meal. I appreciated that. The history of the rail station made this a very fun and interesting stay.
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酒店回复: Thank you for taking the time to share your experience, Lorie, and for the feedback you've provided. We hope to host you again soon to show you a perfect stay.
5.0分
朋友出游
Comfortable and large room & bed; good size bathroom. Lobby bar and afternoon live music were great - and staff were very friendly and helpful
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酒店回复: Thank you for your feedback, Kati! We're so thrilled you enjoyed your room and had a comfortable stay. We hope to have you again soon to enjoy nightly live music!
3.0分
其他
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Excellent location and building but facility and s
The hotel building is very impressive. The main atrium and bar area was inaccessible on 2 of the 4 days of our stay due to a private function, which is not great for hotel guests. The room facilities are spartan. There was no tea making facility, towelling robes or literature about the hotel facilities . Room service Breakfast tea was delivered minus milk and the used cups and tray was not removed from our room for the entirety of our stay. When we were ready to leave and asked reception if they could book a taxi to take us to the airport, they said they didn’t do that and gave us a card to arrange one ourselves. We have NEVER had this from any other hotel we have stayed in. I approached the concierge for help as we needed a taxi quickly, they were extremely helpful and booked one immediately. The restaurant service and food was good.
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酒店回复: Thank you for taking the time to share your feedback. We are sorry to hear you didn't have a good experience with booking a taxi with reception. We are committed to ensuring this is an isolated incident. Thank you for staying with us and we hope to see you again soon.
5.0分
情侣出游
Everything we were looking for in a stay
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酒店回复: Thank you for your feedback. We are so thrilled that your stay was everything you were looking for. We can't wait to host you again soon for another amazing stay!
5.0分
商务出差
Beautiful historic property and unique rooms. 100% worth the price.
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酒店回复: Thank you for taking the time to share your feedback, Frank! We are thrilled to hear you had an excellent stay and hope to host you during your next trip to Nashville.
Very friendly and helpful staff. The room was clean and well furnished. The beds were very comfortable.
Staff was amazing! Room was outstanding. The Historical significance is jaw dropping!
Beautiful hotel! So convenient to all the fun Nashville provides. The staff is so friendly and very helpful. Our stay was truly memorable.
I found a roach in the bathroom. For the amount of money per night with no free parking, no free breakfast, no shuttle. It is a nice hotel, not convenient.
The hotel was beautiful the staff was amazing
We had a wonderful visit
The staff was very nice. The property was clean and well kept. They were having issues with room service, technology and telephone communication during our stay which they mitigated by comping a meal. I appreciated that. The history of the rail station made this a very fun and interesting stay.
Comfortable and large room & bed; good size bathroom. Lobby bar and afternoon live music were great - and staff were very friendly and helpful
Excellent location and building but facility and s
The hotel building is very impressive. The main atrium and bar area was inaccessible on 2 of the 4 days of our stay due to a private function, which is not great for hotel guests. The room facilities are spartan. There was no tea making facility, towelling robes or literature about the hotel facilities . Room service Breakfast tea was delivered minus milk and the used cups and tray was not removed from our room for the entirety of our stay. When we were ready to leave and asked reception if they could book a taxi to take us to the airport, they said they didn’t do that and gave us a card to arrange one ourselves. We have NEVER had this from any other hotel we have stayed in. I approached the concierge for help as we needed a taxi quickly, they were extremely helpful and booked one immediately. The restaurant service and food was good.
Everything we were looking for in a stay
Beautiful historic property and unique rooms. 100% worth the price.