Beautiful hotel! So convenient to all the fun Nashville provides. The staff is so friendly and very helpful. Our stay was truly memorable.
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酒店回复: Thank you for taking the time to share your experience, Mary! We are so thrilled you had an excellent stay and that our staff had a hand in making it memorable. We hope to host you again soon for some more Nashville fun!
2.0分
其他
I found a roach in the bathroom. For the amount of money per night with no free parking, no free breakfast, no shuttle. It is a nice hotel, not convenient.
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酒店回复: Thank you for sharing your experience, Ashley. We share your disappointment that you're experience was not up to standard. We hope to have another opportunity to show you the stay you deserve and are grateful for the opportunity to improve our guests' experience.
4.0分
商务出差
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The staff was very nice. The property was clean and well kept. They were having issues with room service, technology and telephone communication during our stay which they mitigated by comping a meal. I appreciated that. The history of the rail station made this a very fun and interesting stay.
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酒店回复: Thank you for taking the time to share your experience, Lorie, and for the feedback you've provided. We hope to host you again soon to show you a perfect stay.
5.0分
朋友出游
Comfortable and large room & bed; good size bathroom. Lobby bar and afternoon live music were great - and staff were very friendly and helpful
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酒店回复: Thank you for your feedback, Kati! We're so thrilled you enjoyed your room and had a comfortable stay. We hope to have you again soon to enjoy nightly live music!
3.0分
其他
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Excellent location and building but facility and s
The hotel building is very impressive. The main atrium and bar area was inaccessible on 2 of the 4 days of our stay due to a private function, which is not great for hotel guests. The room facilities are spartan. There was no tea making facility, towelling robes or literature about the hotel facilities . Room service Breakfast tea was delivered minus milk and the used cups and tray was not removed from our room for the entirety of our stay. When we were ready to leave and asked reception if they could book a taxi to take us to the airport, they said they didn’t do that and gave us a card to arrange one ourselves. We have NEVER had this from any other hotel we have stayed in. I approached the concierge for help as we needed a taxi quickly, they were extremely helpful and booked one immediately. The restaurant service and food was good.
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酒店回复: Thank you for taking the time to share your feedback. We are sorry to hear you didn't have a good experience with booking a taxi with reception. We are committed to ensuring this is an isolated incident. Thank you for staying with us and we hope to see you again soon.
5.0分
商务出差
Beautiful historic property and unique rooms. 100% worth the price.
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酒店回复: Thank you for taking the time to share your feedback, Frank! We are thrilled to hear you had an excellent stay and hope to host you during your next trip to Nashville.
5.0分
朋友出游
Staff was excellent especially Oguzhan at front desk who
Helped organize a surprise fir my friends birthday
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酒店回复: Thank you so much for your kind review and shoutout of Oguzhan! We're thrilled he made such a positive impact on your stay and we can't wait to host you again.
4.0分
家庭亲子
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The property has kept the wonderful station architecture and used the space well. The staff were welcoming and the room we had was spacious as we were 3 adults sharing. The food was not as good as the price of it would imply. We had a very salty salad and the coffee was weak, however both these things were remedied by the wonderful and efficient staff. If I were to stay again I would ask for room on the upper floors not overlooking the reception. The rooms on the ground floor with a patio would probably be lovely in warmer times!
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酒店回复: Thank you so much for your detailed review, Nicola! It was such a pleasure to host you and hear how we could have made your stay perfect. I've addressed your feedback with our leadership team to ensure we take proper action to rectify them. We hope to host you again next time you're in Nashville!
5.0分
朋友出游
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Aside from being a beautiful building, in a fantastic location… The staff here went above and beyond. Everybody was super kind, polite, accommodating. They helped our group take pictures. Brought me flavored coffee syrup. Just made our girls Christmas trip special.
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酒店回复: Thank you for taking the time to share how great your girls' trip to Union Station was, Aubree! We're so glad to hear that our staff's hospitality made all the difference in making your trip special and making your group feel welcome. We can't wait to host you on your next trip to Nashville - until next time!
2.0分
其他
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The bar and restaurant staff don't speak English and unable to make things correctly. For the price, the food is bad. Not sure how they can expect people to recommend this place. I was told to amend this review because I was honest.
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酒店回复: Thank you for taking the time to share your experience, Anne. We're sorry to hear that you didn't enjoy your experience at the our restaurant and bar. We would love to host you again to show you all the improvements we're making to ensure our guests have amazing experiences. Thank you for sharing how your visit could have been better.
Beautiful hotel! So convenient to all the fun Nashville provides. The staff is so friendly and very helpful. Our stay was truly memorable.
I found a roach in the bathroom. For the amount of money per night with no free parking, no free breakfast, no shuttle. It is a nice hotel, not convenient.
The staff was very nice. The property was clean and well kept. They were having issues with room service, technology and telephone communication during our stay which they mitigated by comping a meal. I appreciated that. The history of the rail station made this a very fun and interesting stay.
Comfortable and large room & bed; good size bathroom. Lobby bar and afternoon live music were great - and staff were very friendly and helpful
Excellent location and building but facility and s
The hotel building is very impressive. The main atrium and bar area was inaccessible on 2 of the 4 days of our stay due to a private function, which is not great for hotel guests. The room facilities are spartan. There was no tea making facility, towelling robes or literature about the hotel facilities . Room service Breakfast tea was delivered minus milk and the used cups and tray was not removed from our room for the entirety of our stay. When we were ready to leave and asked reception if they could book a taxi to take us to the airport, they said they didn’t do that and gave us a card to arrange one ourselves. We have NEVER had this from any other hotel we have stayed in. I approached the concierge for help as we needed a taxi quickly, they were extremely helpful and booked one immediately. The restaurant service and food was good.
Beautiful historic property and unique rooms. 100% worth the price.
Staff was excellent especially Oguzhan at front desk who
Helped organize a surprise fir my friends birthday
The property has kept the wonderful station architecture and used the space well. The staff were welcoming and the room we had was spacious as we were 3 adults sharing. The food was not as good as the price of it would imply. We had a very salty salad and the coffee was weak, however both these things were remedied by the wonderful and efficient staff. If I were to stay again I would ask for room on the upper floors not overlooking the reception. The rooms on the ground floor with a patio would probably be lovely in warmer times!
Aside from being a beautiful building, in a fantastic location… The staff here went above and beyond. Everybody was super kind, polite, accommodating. They helped our group take pictures. Brought me flavored coffee syrup. Just made our girls Christmas trip special.
The bar and restaurant staff don't speak English and unable to make things correctly. For the price, the food is bad. Not sure how they can expect people to recommend this place. I was told to amend this review because I was honest.