酒店回复: Thank you for staying with Hilton Garden Inn Waldorf. I will share your feedback with the team.
3.0分
其他
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When I arrived there was an issue with my reservation. Apparently someone within the Hotel had canceled my reservation. ******* still had the two suites reserved. I had to be reserved in smaller rooms and then provided rollaway beds. It was not cost efficient. Food, water, snacks everything was very expensive and there was no amenities as indicated such as the pool. Certain staff was friendly; some had attitudes I had to ask for corporate number which I will be calling.
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酒店回复: Ms Milligan,Again, I am terribly sorry about the mix up with ******* and I hope that they were able to take care of you. The hotel provided you with a significant discount for your inconvenience and I am hopeful that you will choose to book directly with your intended hotel in the future.
5.0分
其他
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It was ok, check in was fast, i couldn't tell where fitness center was but i guess i didn't try asking. Room was ok, but for the price it could have been better and there's no free breakfast... to top it off, you have to pay for parking.
酒店回复: Glad you enjoyed your stay
4.0分
其他
Staff was great. Room was nice. I’ve stayed at this location lots of times for the race at the track. They charge for parking now.
酒店回复: Yes we started back in January
3.0分
其他
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Everything was good but the entire hotel could use an update. Looked like the entrance got the update already but the rest of the hotel is waiting. Especially the bathrooms outdated. But they were Clean and everyone was very nice. Every hotel should be updated every 8-10 years.
客户服务很棒。现在停车要收费了，但网站和地图上仍然显示免费停车。我们睡的床非常不舒服，早上起来背很疼。
菜单上的食物选择极其有限——晚餐真的只有10种选择。我们第一个房间的恒温器坏了；前台的年轻女士非常出色，她试着修好了它，然后把我们换到了附近的房间。地毯又旧又脏，桌子摸起来摇摇晃晃的。我还在梳妆台边上发现了一些干粮。我在这里住过很多次，但再也不会来了。
不会再住了
酒店设施陈旧肮脏。他们给我安排的第一个房间闻起来有股陈旧的烟味，地毯也很脏。大堂看起来不错，但一出电梯，走廊就脏兮兮、破旧不堪，房间也一样。早餐很贵，和大多数酒店免费提供的早餐一样。
我和妻子过去曾多次入住此地，我们非常喜欢这里。但截至撰写这篇评论时（2025 年 3 月 17 日），他们现在向客人收取每天 10 美元的停车费，以牟取暴利。以前停车一直免费。除此之外，这个地方还不错。但现在有了新的隐藏停车费用，这太疯狂了，尤其是对于没有停车场服务员或室内车库的地方。
描述说有游泳池，结果没有，停车要付费，没有免费早餐。每晚250英镑，很普通。
伟大的
When I arrived there was an issue with my reservation. Apparently someone within the Hotel had canceled my reservation. ******* still had the two suites reserved. I had to be reserved in smaller rooms and then provided rollaway beds. It was not cost efficient. Food, water, snacks everything was very expensive and there was no amenities as indicated such as the pool. Certain staff was friendly; some had attitudes I had to ask for corporate number which I will be calling.
It was ok, check in was fast, i couldn't tell where fitness center was but i guess i didn't try asking. Room was ok, but for the price it could have been better and there's no free breakfast... to top it off, you have to pay for parking.
Staff was great. Room was nice. I’ve stayed at this location lots of times for the race at the track. They charge for parking now.
Everything was good but the entire hotel could use an update. Looked like the entrance got the update already but the rest of the hotel is waiting. Especially the bathrooms outdated. But they were Clean and everyone was very nice. Every hotel should be updated every 8-10 years.