酒店回复: Dear Danielle,I am truly sorry to hear about the distress and inconvenience you experienced on such a special occasion. We deeply regret that the elevator issue and the condition of the building impacted your wedding night in such a negative way. Your feedback highlights serious concerns, and I want to assure you that we are addressing these issues as a priority.Please accept our sincerest apologies for the lack of clear communication and the discomfort caused. We understand how important this night was, and we are very sorry we did not meet your expectations. If you wish to discuss this further, please feel free to reach out directly.– Rashi
酒店回复: Dear Gabriela,Thank you for your feedback. We’re glad you liked the location and the cleanliness. We apologize for the inconvenience caused by the elevator outage and the noise during your stay. We understand this impacted your experience and are working to address these issues. We appreciate your comments and hope to improve for your next visit.
酒店回复: Dear Monica,Thank you for your feedback. We’re very sorry to hear about the issues you experienced during your stay, especially with the noise, broken window latch, and hairdryer. This is certainly not the standard we aim to uphold, and we’ve shared your concerns with our maintenance team for immediate attention. We appreciate you bringing these matters to our attention and will work to ensure a better experience for future guests.
酒店回复: Dear Marnie,Thank you for your detailed feedback. We’re glad to hear most of your stay was enjoyable, but we sincerely apologize for the inconvenience caused by the door code issue and the accessibility challenges in the parkade. We understand how frustrating that must have been, especially when traveling with a group. Your concerns have been shared with our maintenance and management teams, and we’re working on improvements to ensure better accessibility and smoother access for all guests. We truly appreciate you bringing this to our attention.
酒店回复: Dear Jason,Thank you for your loyalty and for sharing your concerns. We’re truly sorry to hear that your recent stay in room C211 did not meet expectations. We understand how the maintenance issues impacted your experience and apologize for the inconvenience. As some units are owner-managed, we work closely with them to encourage timely updates and improvements. We appreciate your feedback and will continue pushing for better consistency across all rooms. Thank you for bringing this to our attention.
酒店回复: Dear Shelby,Thank you for your feedback. We’re glad you enjoyed the spacious condos. We appreciate your comments about check-in/out times and parking, and understand how that can affect shorter stays. Your input helps us improve, and we hope to welcome you back again!
房间很大，行李多也摊得开。
设备是我见过最齐全的，厨房用品一应俱全，锅碗瓢盆和色拉盆等等。特别是房间里洗衣机和烘干机独用，还贴心地给了二个洗衣球，太方便了。
在线办理入住的网站体验实在是太糟糕了，简直是史上最差。一开始我根本找不到入住的选项。加上洛矶山脉地区糟糕的网络信号，这次入住体验真是雪上加霜。不过，酒店本身非常棒，地理位置也很好，为我们一家人准备好了一切所需，非常完美。
酒店总体来说还不错，适合家庭出游居住，房间内配备了全套的厨房用具及歺具，还配备了洗衣机和干衣机，只是入住时电梯坏了，提行李还得爬楼梯。
环境地点都很不错
新婚之夜毁了！！
住在奥罗拉大厦。电梯坏了，所以我穿着婚纱，被指示要穿过一系列走廊，走进并穿过停车场，然后穿过他们正在施工的楼梯间（结果很脏），楼梯间搭起了脚手架，挡住了一半的楼梯间，你不得不（穿着婚纱）绕过去。现在婚纱也毁了。停车场和楼梯间都脏死了。看评论，电梯坏了两个多月了！！！你在开玩笑吧？！之后我想出去，但没能出去，因为即使给出了长长的导航指示，我也不知道怎么出去，他们也会让我穿着婚纱坐在车库里哭，再也找不到我的房间了。也许我应该那样做，那样他们才会关心我！
而且他们提前几个月就知道是新婚之夜了，因为在入住说明里写着是新婚之夜，我要求延迟退房，结果他们回复说他们不办理提前入住（显然他们的阅读理解能力也很差）。
我还去“提前入住”了一次（把所有需要的信息都告诉了他们，这样婚礼结束后就不用再去了），因为预订的时候是我先订的。我不确定在婚礼拍照前会不会派人去拿钥匙，结果婚礼当天他们好像什么都不知道，结果婚礼当晚又得重来一遍，真是浪费我的时间。我们花了那么多钱，他们却毁了我们的新婚之夜，一个如此特别的、只有一次的夜晚。
这家酒店位置便利，建筑外观迷人。电梯似乎从三月就坏了（我们六月份住的）。搬着行李爬几层楼梯很不容易。噪音很大，难以入睡，半夜时分，孩子们在楼与楼之间尖叫。酒店很干净，但设施陈旧。
我们的房间位于船头小屋的主楼层。露台外面就有通风系统。我们不能坐在露台外面，因为露台是房间的一部分。恒温器只能调到20度。由于外面噪音太大，窗户打不开，而且窗户插销坏了。吹风机也坏了，电线裸露在外……存在火灾/电气隐患。以后不会再住这里了。黑石山小屋好多了！
坡道和钥匙出入问题
一切都很顺利，但我们的门禁密码失效了，这导致了很多问题。
停车场的坡道需要维修，行李车无法轻松送达电梯，这需要四个人共同努力。当我们到达门口时，由于机械故障，密码失效了。唯一的解决办法是使用酒店钥匙，这意味着四个成年人整个周末都在进行不同的活动，只能使用同一把钥匙。这在后勤方面确实很困难。这给原本愉快的入住体验蒙上了一层阴影。
请务必修好电梯/停车场坡道，以确保所有客人都能顺利出入。
这些年来，我们在这里住过超过15次，而我们住的C 211房间是我们见过最糟糕的。厨房地板中间的瓷砖脱落了，我被一块绊倒了。沙发和椅子的坐垫剥落磨损严重。我向前台反映过这些情况，他们说会通知工作人员。他们说，是否更换坐垫由套房主人决定，如果他们不更换，就让他们保持原样，然后按原价预订房间。请注意，他们给我们安排的房间和你们网站上发布的照片完全不一样。
公寓非常漂亮宽敞。根据我们的经验，下午4点才能入住，早上10点就必须退房。如果您只住一两晚，这会对价格造成一些影响。停车场只能停一辆车，其他车辆则需要停在街上。