酒店回复: Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We're sorry to hear that aspects of your stay didn’t meet expectations, particularly regarding the pool and room conditions. Your comments are valuable and will be shared with our team as we work to improve the guest experience. We hope to have the opportunity to welcome you again in the future and provide a more comfortable stay.

酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the check-in experience and breakfast, and that you found the room to your liking overall.That said, I sincerely apologize for the issues you encountered during your stay — especially the hair in the bathtub, water dripping from the ceiling, and the discomfort with the bed and pillows. These are not the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate follow-up.We truly value your input as it helps us improve, and we hope to have the opportunity to provide a more comfortable and seamless experience in the future.

酒店回复: Cynthia we look forward to seeing you again in the near future. We are more than pleased that your accommodations were met have an amazing day.

酒店回复: Good morning, Pamela, I hope you are well this morning thank you for your positive feedback, as we pride on our service, we are so pleased that you stayed with us at the Holiday Inn Boston-Dedham have an amazing day.

酒店回复: Good evening, Jean thank you for your recent stay with us we are so pleased you enjoyed your stay and things were perfect. We look forward to seeing you soon thank you.