酒店回复: Muchas gracias por quedarse con nosotros. Estamos encantados de que le haya gustado nuestro servicio. Esperamos verlo de regreso con nosotros cuando vuelva por el área de Boston-Dedham.
5.0分
其他
原文
翻译提供方：Google
餐厅员工很友好，床铺干净舒适。附近也有其他餐厅。
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酒店回复: Thank you so much for the excellent feedback regarding your recent stay with us! We are thrilled to hear that you had such a positive experience.It’s fantastic to know that our restaurant staff made such a friendly impression, and that you found our beds clean and comfortable. Providing a relaxing and welcoming environment is our top priority, and we're delighted we hit the mark for you. We also agree that having great dining options nearby is a huge plus for our location! I will be sure to pass along your kind words to the entire team, especially the restaurant and housekeeping staff. Your praise means a great deal to them.
1.0分
情侣出游
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They did not have any king bed rooms even though that’s what we reserved. There’s 3 professional sports games in Boston today/tomorrow so there are not any open rooms anywhere in town. We got 2 queens instead of a king.
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酒店回复: Thank you for your feedback regarding your recent stay with us. We sincerely apologize that we were unable to provide the King bedroom you specifically reserved. We understand your frustration. We deeply regret the inconvenience this has caused, especially given the limited availability of rooms elsewhere in Boston during such a busy sports weekend. We understand that securing a comfortable room that meets your needs is a top priority, and we regret that we failed to deliver on our commitment this time. We've addressed these issues with our staff and hope the next time you're in Boston-Dedham, you'll stop by and experience a higher level of service. Thank you again for your feedback.
1.0分
其他
My girlfriend woke up sick and we had to cancel our plans and I couldn't get a refund for the room.
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酒店回复: Thank you for sharing your feedback with us at Holiday Inn Boston-Dedham Hotel. We apologize that our cancellation policy didn't meet your needs. Your comments will help us serve our guests better in the future and improve our policies.
3.0分
其他
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The breakfast was ok. Same as any Motel that gives free breakfast. The car park needs some repairs. The room was poor. The carpet was very old worm and discoloured. The shower valve meeds replacing. The same applies to the load AC in the room. The room was clean and the bed seemed clean. Granted its a very old property, and some repairs seems necessary or a face lift to the property.
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酒店回复: Thank you for your feedback regarding your recent stay. We appreciate your positive comments about the cleanliness of your room and bed, and that our breakfast met your expectations. We take your observations about our property very seriously. Your descriptions of the carpet, the shower valve, the air conditioning unit, and the car park condition point to areas requiring immediate attention. We recognize that, as an older property, ongoing maintenance is crucial to guest satisfaction. We have forwarded your comments to our maintenance and operations teams. Your input helps us prioritize improvements, and we are committed to making the necessary investments to enhance the guest experience. We apologize that the current condition of our facilities did not meet your satisfaction. We are committed to improvement and hope you will consider staying with us again in the future to see the positive changes we are making.
3.0分
其他
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I was extremely disappointed because I specifically reserved a king room online. When I arrived, I was told that only rooms with two queens were available. In fact, I was told that the entire portion of the building where the kings would be located was closed for renovations. When I asked why I was able to reserve the room, I was told that the room is "technically" available, even though no one would be placed there because it has no heat. This feels like bait and switch to me; the rooms are either available or not. As an accommodation, the staffer placed me on the "members only" floor, which meant only that there was a bottle water and bag of microwave popcorn in the room. It was phenomenally disappointing. In retrospect, it would have been nice to have at least be offered coupon for free breakfast or something.
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酒店回复: Thank you for providing such candid and detailed feedback about your recent experience at our hotel.I want to begin by offering a sincere and unreserved apology for the significant disappointment and frustration you experienced with your room reservation. What you experienced is completely unacceptable, and I understand why you feel it was a "bait and switch"—your perception is entirely valid. We have strict policies against this type of situation, and it is a major operational failure that you were allowed to reserve a specific room type was unavailable at the moment. Situations beyond our control happen in the area reserved, but we have been doing everything we can to address this issue. We are reviewing our compensation guidelines with our front desk team to ensure they are empowered to provide meaningful service recovery when we fall short of our promises.We value your business and are truly sorry we failed to meet your expectations this time. A manager will be reaching out to you directly and immediately to offer a suitable and meaningful form of compensation for this deeply disappointing experience. We hope you will give us another opportunity in the future to provide the quality stay you rightfully expect and deserve.
5.0分
其他
The rooms were clean, and the breakfast was quite good. Overall, we were very satisfied with the hotel.
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酒店回复: Thank you so much for taking the time to provide us with your feedback!We are absolutely delighted to hear that the rooms were clean and that you enjoyed our breakfast offerings. Providing a comfortable and satisfying experience for our guests is our top priority, and we are thrilled that we met your expectations.Knowing that you were very satisfied with the hotel overall is wonderful news for our entire team.We truly appreciate your positive comments and look forward to welcoming you back to Holiday Inn Boston-Dedham the next time your travels bring you to the area.
非常安静，我很喜欢，前台员工也很好。
交通便利，停车方便，早餐还行。客房还好，卫生间空间小、设施较差。有个亚洲餐馆，做的美式亚洲菜比较难吃。
非常好，下次还会再订。
早餐种类丰富，美味可口，工作人员非常友好周到。
房间内的无线网络信号不太好，卧室的地毯看起来很旧（虽然很干净），但和走廊里的地毯不太一样。
餐厅员工很友好，床铺干净舒适。附近也有其他餐厅。
They did not have any king bed rooms even though that’s what we reserved. There’s 3 professional sports games in Boston today/tomorrow so there are not any open rooms anywhere in town. We got 2 queens instead of a king.
My girlfriend woke up sick and we had to cancel our plans and I couldn't get a refund for the room.
The breakfast was ok. Same as any Motel that gives free breakfast. The car park needs some repairs. The room was poor. The carpet was very old worm and discoloured. The shower valve meeds replacing. The same applies to the load AC in the room. The room was clean and the bed seemed clean. Granted its a very old property, and some repairs seems necessary or a face lift to the property.
I was extremely disappointed because I specifically reserved a king room online. When I arrived, I was told that only rooms with two queens were available. In fact, I was told that the entire portion of the building where the kings would be located was closed for renovations. When I asked why I was able to reserve the room, I was told that the room is "technically" available, even though no one would be placed there because it has no heat. This feels like bait and switch to me; the rooms are either available or not. As an accommodation, the staffer placed me on the "members only" floor, which meant only that there was a bottle water and bag of microwave popcorn in the room. It was phenomenally disappointing. In retrospect, it would have been nice to have at least be offered coupon for free breakfast or something.
The rooms were clean, and the breakfast was quite good. Overall, we were very satisfied with the hotel.