One of the beds sheets were not changed inbetween people a, as there were used tissues shoved beneath pillows from previous people that stayed
4.0分
其他
Spotless room, fridge, bottles of water, friendly staff. Toilet seat way too low for crippled senior.
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酒店回复: Thank you Toomas, I appreciate all the feedback you provided! We do offer toilet seat risers, but I guess it isn't really advertised, I will work on that right now!
3.0分
其他
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I only interacted with the staff once at check-in, which was super quick because I did the pre-check-in online. The lobby is super impressive of the restaurant is gigantic… but the room was very lackluster.. honestly not even the room just the bathroom. They need to install some fans in the bathroom bathrooms because there was a ton of black mold and it just looked really dilapidated and gross in there..other than that the room was fine and the location was really good!
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酒店回复: Hello Orit, Thank you so much for your feedback, please know we do take all responses seriously and will have maintenance work diligently in the bathroom of the room you stayed in! I do hope you will come back and see us again soon!
5.0分
其他
Friendly staff. Housekeeping goes above and beyond
Awesome complimentary breakfast
3rd floor is where it’s at !
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酒店回复: Hi Andrew, thank you so much for the kind words! We are so lucky to have an amazing housekeeping team! And I have made a note on your profile that the 3rd floor is preferred! We look forward to seeing you again soon!
4.0分
其他
The room was very clean and comfortable. The staff was great. They offered a really nice continental breakfast with excellent service.
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酒店回复: Thank you so much Alan, We look forward to seeing you back again soon!!
5.0分
家庭亲子
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beautiful location, hotel has been painstakingly remodeled and it's gorgeous, feels very ski-lodge elegant. Lots of parking onsite, room was immaculately clean, breakfast was great. Front desk staff very responsive and friendly. 10 out of 10 and if I could do more, I would. Wonderful stay and would definitely recommend/stay again.
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酒店回复: Melissa, you are the best! Thank you for the kind words!!!! We can't wait to see you again!
4.0分
商务出差
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Under the new ownership, it was apparent that greater attention has been given to the physical and operational elements of this hotel. It was a comfortable stay overall and would return when in the area.
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酒店回复: Thank you for the review Jeanine, we hope you will be back to Falmouth again soon to see us!
4.0分
其他
Good visit
Parking was very convenient. Bed comfortable. Just one small thing . . . soap dispenser was empty.
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酒店回复: I am so sorry to hear that Patrick!! I have already sent this to our executive housekeeper! Please visit us again soon, so we can show you this was just an error!
5.0分
其他
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Stayed the night here before going to Martha's vineyard and it was very convenient to get to the ferry. Also had a nice hotel bar with good late night food. Would stay again!
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酒店回复: Thank you Megan! We are so glad you enjoyed your stay, and yes, getting to the ferry from here is a breeze! We are so glad you enjoyed the bar, next time you stay, keep in mind that Tuesday nights are Prime Rib night!
4.0分
其他
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The hotel is a short drive from the historic downtown and the beach. The hotel looks relatively new or renovated. Our room was comfortable except the beds were high and the toilet was low. We preregistered for three adults but there were only two sets of towels. I'm sure we could have called for more as they have 24 hour service but we were only there for the one night and managed with what was there.The window had sheer curtains that looked like a cat had clawed them and heavy drapes that reached the floor. The problem was the drapes, when closed completely, covered the heater/air conditioner blocking the flow of air. The parking lot outside the window had really bright lights so it was necessary to keep the drapes closed at night. None of these were deal breakers. Check in and check out was quick and easy. Desk staff were pleasant and informative.
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酒店回复: Hi Mary, Thank you so much for your feedback. I have the same issue with the long drapes, you will be happy to hear that we are in the midst of changing them for Blinds and a shorter black out curtain (about 80% of the hotel has been switched over at this time) so your next stay will be even more comfortable!!
One of the beds sheets were not changed inbetween people a, as there were used tissues shoved beneath pillows from previous people that stayed
Spotless room, fridge, bottles of water, friendly staff. Toilet seat way too low for crippled senior.
I only interacted with the staff once at check-in, which was super quick because I did the pre-check-in online. The lobby is super impressive of the restaurant is gigantic… but the room was very lackluster.. honestly not even the room just the bathroom. They need to install some fans in the bathroom bathrooms because there was a ton of black mold and it just looked really dilapidated and gross in there..other than that the room was fine and the location was really good!
Friendly staff. Housekeeping goes above and beyond
Awesome complimentary breakfast
3rd floor is where it’s at !
The room was very clean and comfortable. The staff was great. They offered a really nice continental breakfast with excellent service.
beautiful location, hotel has been painstakingly remodeled and it's gorgeous, feels very ski-lodge elegant. Lots of parking onsite, room was immaculately clean, breakfast was great. Front desk staff very responsive and friendly. 10 out of 10 and if I could do more, I would. Wonderful stay and would definitely recommend/stay again.
Under the new ownership, it was apparent that greater attention has been given to the physical and operational elements of this hotel. It was a comfortable stay overall and would return when in the area.
Good visit
Parking was very convenient. Bed comfortable. Just one small thing . . . soap dispenser was empty.
Stayed the night here before going to Martha's vineyard and it was very convenient to get to the ferry. Also had a nice hotel bar with good late night food. Would stay again!
The hotel is a short drive from the historic downtown and the beach. The hotel looks relatively new or renovated. Our room was comfortable except the beds were high and the toilet was low. We preregistered for three adults but there were only two sets of towels. I'm sure we could have called for more as they have 24 hour service but we were only there for the one night and managed with what was there.The window had sheer curtains that looked like a cat had clawed them and heavy drapes that reached the floor. The problem was the drapes, when closed completely, covered the heater/air conditioner blocking the flow of air. The parking lot outside the window had really bright lights so it was necessary to keep the drapes closed at night. None of these were deal breakers. Check in and check out was quick and easy. Desk staff were pleasant and informative.