酒店回复: Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit, we do understand that the property is in need of some updates and will be completing a full renovation at the end of the year to provide a refreshed experience for our guests. We look forward to welcoming you back again soon . Thanks again.
4.0分
其他
原文
翻译提供方:Google
房间干净整洁,设施齐全。早餐包含在房费内,价格也合理。
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酒店回复: Thank you so much for your kind review! We're delighted to hear that you found the room clean and well equipped, and that you enjoyed the included breakfast at a great value. Your feedback means a lot to us, and we hope to welcome you back again soon for another comfortable stay.
酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.
5.0分
家庭亲子
原文
翻译提供方:Google
工作人员很友善,房间很干净。早餐很棒,在泳池里游得很开心。
4.0分
其他
Room was clean, staff was courteous. Could have used more and brighter lighting in room.
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酒店回复: Thank you for sharing your feedback and for rating us 8/10. We’re delighted to hear that you found the room clean and our staff courteous—it means a lot to us. We also appreciate your comments regarding the lighting in the room. Guest insights like yours help us identify areas where we can improve, and we’ll be reviewing lighting options to enhance comfort for future stays. We hope to welcome you back soon and provide an even brighter experience!
3.0分
家庭亲子
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For the price every room should have a microwave. Should not have to pay an extra $50 when signing in! That was not mentioned when I booked the room. Adding a comfortable chair in each room, there is plenty of room.
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酒店回复: Thank you for taking the time to share your experience. We truly value your input and are sorry to hear that certain aspects of your stay did not meet expectations.We understand how important transparency is when booking, and we apologize for any surprise charges at check-in. We're currently reviewing our booking process to ensure all fees are clearly communicated upfront.Regarding the room amenities, your suggestions are appreciated. We agree that a microwave and a comfortable chair can make a big difference in comfort and convenience. Your comments have been shared with our management team as we continue to improve our guest experience.We hope to have the opportunity to welcome you back and provide a stay that better reflects the value you expect.
2.0分
其他
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Wouldn’t Stay Here Again
This is your basic hotel. The beds were too soft. The shower ran out of hot water for two people. Very stark room. Would not stay here again.
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酒店回复: Thank you for sharing your honest feedback. We're truly sorry to hear that your stay didn’t meet expectations.We understand how important a comfortable bed and a reliable hot shower are to feeling at home, and we regret that these aspects fell short during your visit. Your comments about the room’s atmosphere and amenities have been noted, and we’ll be reviewing them with our team to explore improvements.While we may not have made the best impression this time, we appreciate you giving us a try and sharing your experience. Your insights help us grow, and we hope you will give us another chance in the future.
开车去莱诺克斯和坦格伍德很方便……停车位充足。最后一刻订到了房间,前台服务很周到,确保房间已经准备好。丈夫入住时很高兴收到一块饼干!
房间里有咖啡机,而且包含美味的自助早餐,一直很喜欢。
抵达时前门锁着。半夜左右到房间,凌晨1点30分左右睡觉,3个小时后有人打开房门,砰的一声锁上,又敲了三次。然后电话响了,问我们是谁,说房间里没有登记任何人。谢谢你,让我睡得这么糟糕!
我们入住期间电梯坏了。我们提前收到通知,有机会取消预订。虽然房间在二楼,但问题不大。房间干净整洁,提供免费早餐,员工友善,这些都弥补了不便。
一些浴室设备老旧生锈。只需稍微翻新一下一些便宜的配件,就能让房间看起来维护得很好。工作人员非常出色,友好又专业。早餐区维护得很好,一尘不染。
房间干净整洁,设施齐全。早餐包含在房费内,价格也合理。
克里斯真是太棒了!我在这里住过几次,员工总是很棒,酒店也总是很干净。不过话说回来,酒店确实该翻新一下了,因为磨损太严重了。
工作人员很友善,房间很干净。早餐很棒,在泳池里游得很开心。
Room was clean, staff was courteous. Could have used more and brighter lighting in room.
For the price every room should have a microwave. Should not have to pay an extra $50 when signing in! That was not mentioned when I booked the room. Adding a comfortable chair in each room, there is plenty of room.
Wouldn’t Stay Here Again
This is your basic hotel. The beds were too soft. The shower ran out of hot water for two people. Very stark room. Would not stay here again.