酒店回复: Dear Valued Guest, Thank you for taking the time to rate your stay with us. If your open to sharing more about what could have made you experience better, we'd truly value the insight. Thank you.
2.0分
家庭亲子
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After I checked in, I asked about the breakfast and they told me it was temporarily unavailable. Proceeded to my room on the second floor, one of the elevators was broken so we had to go to the only one that did work and that one was very dirty. The second floor had construction debris at the end of the hallway where our room was. The ceiling tiles are dirty and gross. The wallpaper in the room was peeling off the walls in the room did not match what I reserved here on Orbitz.
I went down to the desk and had to argue with three different people and show them on my phone at the room that they gave me was not the room that I paid for after about 5 to 10 minutes of going back-and-forth. They finally gave me a room on the third floor. That room was clean.
It’s a shame that this hotel is portrayed in the photos and online and way better condition than it currently is. As a frequent user of this app I feel like I was misled.
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酒店回复: Hello,Thank you for your feedback. We currently do not offer breakfast as we are waiting for updated licensing after a recent ownership change. We also have construction work in non-guest areas, and one of our two elevators is under maintenance, which was mentioned at check-in, with instructions to use the other elevator.Regarding the room, there was a misunderstanding about the reservation, and after reviewing it, we confirmed that we had provided the room type booked online. To ensure your comfort, we upgraded you to a third-floor room as a courtesy, and we’re glad to hear that you found it clean. We apologize for any inconvenience and appreciate your patience during our improvement process.Thank you.
2.0分
其他
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The place was under construction (which wasn’t disclosed when we booked), there was zero breakfast available (advertisement said there would be, and the rooms didn’t seem clean and had a smell.
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酒店回复: Yes, there is ceiling construction in an area where all rooms are out of order, so there is no disturbance to our guests. However, we are very sorry if you experienced any inconvenience related to the hotel’s cleanliness.
2.0分
其他
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Will never stay again! After driving for several hours on Thanksgiving day,.. arrived at hotel @12:30ish,.. empty parking lot,.. very unfriendly man checking us in,.. wouldn't let us go to our room, unless we paid $15.00!!!!!! NEVER heard of this! We come to hotels a lot in this are,..they always let us in the room,.. especially,.. when room is ready! Things broken in the room,..in hallways, wires hanging from the ceilings,..so dangerous,.. VERY unfriendly front desk workers. Kind of an unkept hotel.They advertise breakfast,....NONE!! Never will stay again!! 😞
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酒店回复: "We are truly sorry for the inconvenience you experienced during your stay. This is not the level of service or condition we aim to provide. Your feedback regarding early check-in fees, room conditions, safety concerns, and lack of breakfast is very important, and we will be addressing these issues with our team immediately. We apologize again for the disappointment and appreciate you bringing this to our attention."
3.0分
其他
The front desk worker was not in a good mood. Cat accept on the verge of rude but maybe he's just tired
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酒店回复: Thank you for your feedback. We apologize if our front desk team member seemed off during your visit. Sometimes long shifts can be tiring, but we will ensure to address this and provide a consistently friendly experience for all our guests. We appreciate your understanding and hope to serve you better next time.
5.0分
其他
Room was nice, comfortable and clean. All staff i had contact with were very friendly and efficient.
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酒店回复: Thank you for your kind feedback! We’re happy to hear you found the room clean and comfortable, and that our staff made a friendly and efficient impression. We appreciate your stay and hope to welcome you back soon.
4.0分
其他
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The bed (and the bedding) were both extremely comfortable!! My room came with a small microwave and mini-fridge, as well as a single-serve coffeemaker. There was also a set of glass sliders that opened onto a small, private patio.
This hotel recently changed hands, so unfortunately the new owners did not serve any breakfast, when I was there. I stayed 4-nights, but no one from Housekeeping ever came to clean my room. No trash pick-up, no restocking of any in-room coffee pods or cream & sugar packets, etc..
Hotel is conveniently located, with plenty of self-parking onsite, lobby area has ample and comfortable seating, with a large, flat-screen TV and fireplace. This hotel is al pet- friendly
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酒店回复: Thank you for sharing your detailed feedback. We’re glad you enjoyed the comfortable room, convenient amenities, and our property’s location. We apologize for the lack of housekeeping service during your stay and for the inconvenience caused by breakfast not being available during the ownership transition. Your comments are important, and we’ll address these concerns with our team. We appreciate you staying with us and hope to provide a smoother experience next time.
我们在这里住了一周三天的冰球锦标赛。房间干净宽敞，床很舒服，有微波炉和冰箱非常方便。附近有很多餐馆和超市，如果需要的话。不幸的是，我们的比赛场地离酒店有40-45分钟车程，所以一个周末下来开车太多了，但这也不是酒店的问题。总的来说，这是一次非常愉快的住宿体验。
在我无处可去的时候，他们帮了我很大的忙。
设施旧，没早餐提供。
没有任何
After I checked in, I asked about the breakfast and they told me it was temporarily unavailable. Proceeded to my room on the second floor, one of the elevators was broken so we had to go to the only one that did work and that one was very dirty. The second floor had construction debris at the end of the hallway where our room was. The ceiling tiles are dirty and gross. The wallpaper in the room was peeling off the walls in the room did not match what I reserved here on Orbitz.
I went down to the desk and had to argue with three different people and show them on my phone at the room that they gave me was not the room that I paid for after about 5 to 10 minutes of going back-and-forth. They finally gave me a room on the third floor. That room was clean.
It’s a shame that this hotel is portrayed in the photos and online and way better condition than it currently is. As a frequent user of this app I feel like I was misled.
The place was under construction (which wasn’t disclosed when we booked), there was zero breakfast available (advertisement said there would be, and the rooms didn’t seem clean and had a smell.
Will never stay again! After driving for several hours on Thanksgiving day,.. arrived at hotel @12:30ish,.. empty parking lot,.. very unfriendly man checking us in,.. wouldn't let us go to our room, unless we paid $15.00!!!!!! NEVER heard of this! We come to hotels a lot in this are,..they always let us in the room,.. especially,.. when room is ready! Things broken in the room,..in hallways, wires hanging from the ceilings,..so dangerous,.. VERY unfriendly front desk workers. Kind of an unkept hotel.They advertise breakfast,....NONE!! Never will stay again!! 😞
The front desk worker was not in a good mood. Cat accept on the verge of rude but maybe he's just tired
Room was nice, comfortable and clean. All staff i had contact with were very friendly and efficient.
The bed (and the bedding) were both extremely comfortable!! My room came with a small microwave and mini-fridge, as well as a single-serve coffeemaker. There was also a set of glass sliders that opened onto a small, private patio.
This hotel recently changed hands, so unfortunately the new owners did not serve any breakfast, when I was there. I stayed 4-nights, but no one from Housekeeping ever came to clean my room. No trash pick-up, no restocking of any in-room coffee pods or cream & sugar packets, etc..
Hotel is conveniently located, with plenty of self-parking onsite, lobby area has ample and comfortable seating, with a large, flat-screen TV and fireplace. This hotel is al pet- friendly