酒店回复: Dear Guest,Thank you for the generous rating of Homewood Suites by Hilton Boston-Peabody. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,Bhaskar Joshi,General Manager
1.0分
家庭亲子
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Probably had broken appliances, pool was green looking and heavy chlorine smell and hot water went out, hallway smelled like cigarettes and animal urine.oh and housekeeping was rude and short when asked questions also couch was all torn with a dirty smell definitely wouldn’t stay again.
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Your comments regarding the room, housekeeping, and facilities are very important to us, and we will work to address these concerns. We hope you might consider giving us another opportunity to provide a better experience in the future.Sincerely, Bhaskar Joshi, General Manager
3.0分
其他
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Bed room and bathroom was fine living area was not in great condition stains all over chair and couch. The pull out sofa is definitely not comfortable at all but that was expected. The breakfast was decent and the staff were very friendly and attentive.
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酒店回复: Dear Guest, Thank you for your feedback. We’re glad you found the bedroom, bathroom, and staff satisfactory, and appreciate your notes about the living area and pull-out sofa. We’ll share your comments with our team to help improve the guest experience. We hope to provide an even better stay on your next visit. Sincerely,Bhaskar JoshiGeneral Manager
4.0分
家庭亲子
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We had an accessible suite and it worked great for us. Rooms are a bit dated - but clean. The staff was so helpful. The lady who was working Nov 1-2 the 3-11 ish shift was so kind!!!
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酒店回复: Dear Guest, Thank you for your feedback! We’re glad the accessible suite worked well for you and that our staff made a positive impression. We appreciate your note about the room and will use it to continue improving. We hope to welcome you back soon to Homewood Suites by Hilton Boston-Peabody!Sincerely,Bhaskar JoshiGeneral Manager
房间设施齐
我们这次住得很愉快。房间非常干净，淋浴间没有黑霉，地毯和家具上也没有污渍。孩子们很喜欢游泳池。前台员工非常好，不过早上负责准备免费早餐的员工可以再和蔼一点。
房间非常好，很建议，买点东西回来自己煮，很方便
房间很脏，所有家具和地毯都沾满了污渍和黏糊糊的污渍，由于缺乏清洁，无法享受客厅/厨房的便利，卧室电视频道有限，浴室也只能说还行，不算太好。下次我会找一家更好的酒店，我以为因为是希尔顿酒店，所以会很不错，结果我错了。
再也不来了。
我们必须自己铺床……沙发床实在不实用，比我们以前体验过的床更不舒服。
酒店干净，员工有礼貌
酒店洗衣房
Probably had broken appliances, pool was green looking and heavy chlorine smell and hot water went out, hallway smelled like cigarettes and animal urine.oh and housekeeping was rude and short when asked questions also couch was all torn with a dirty smell definitely wouldn’t stay again.
Bed room and bathroom was fine living area was not in great condition stains all over chair and couch. The pull out sofa is definitely not comfortable at all but that was expected. The breakfast was decent and the staff were very friendly and attentive.
We had an accessible suite and it worked great for us. Rooms are a bit dated - but clean. The staff was so helpful. The lady who was working Nov 1-2 the 3-11 ish shift was so kind!!!