酒店回复: Dear Guest,Thank you for the generous rating of Homewood Suites by Hilton Boston-Peabody. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,Bhaskar Joshi,General Manager
3.0分
家庭亲子
展开
Furniture needed replacing. They had a lamp that was held up with black electrical tape, couch cushions had stains and what I'm assuming were cigarette burns. The sheet on the pull out bed was torn pretty badly. Breakfast service was amazing. Housekeeping was so so. Front desk attendance was good. It was nice overall minus the furniture.
展开
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are glad you enjoyed our breakfast service and found our front desk staff attentive. We sincerely apologize for the condition of the furniture and the issues with the pull-out bed. This is certainly not the experience we aim to provide. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Bhaskar Joshi, General Manager
3.0分
朋友出游
展开
The property is nice and clean, and the front staff was accommodating to my requests. It's about 20-30 minute drive from Salem, depending on traffic. In general, it was a decent experience and I would stay here again
.
There are several items they need to improve on ASAP:
1. Although staff is fairly responsive when called upon, thsy are usually in the back area of reception. I would suggest they either have a bell or they spend more time at the actual desk.
2. Breakfast ends a bit early (9 am) and cooked food is not replenished in a timely manner. I suggest a 10 am end time and enough staff to replenish food in a timely manner.
3. The rooms are advertised as having queen size beds, but the beds are actually full size. Please advertise in accordance to reality.
4. The sofa beds have very thin mattresses, making for a terrible night sleep. My friend was sunken into the mattress and her back was hurting. The sofa mattresses need to be replace ASAP with comfortable products. On a positive note, the pillows were very comfortable.
5. I sent the property an email to which they never replied. Please reoly to customer emails promtly.
展开
酒店回复: Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your suggestions are very helpful, and we will review them carefully to make the necessary improvements as soon as possible. We truly appreciate your comments and hope to have the opportunity to provide a more comfortable and enjoyable experience on your next visit.Sincerely, Bhaskar Joshi, General Manager
5.0分
情侣出游
Front staff was awesome and breakfast staff was awesome and attentive to everyone’s needs!
Noise from the interstate was not as welcomed!
展开
酒店回复: Dear Guest, Thank you so much for your wonderful feedback! We're delighted to hear that our front desk and breakfast staff made such a positive impression. We appreciate your comment about the highway noise and will certainly keep it in mind for future improvements. We hope to welcome you back again soon for another great stay. Sincerely, Bhaskar Joshi, General Manager
房间设施齐
我们这次住得很愉快。房间非常干净，淋浴间没有黑霉，地毯和家具上也没有污渍。孩子们很喜欢游泳池。前台员工非常好，不过早上负责准备免费早餐的员工可以再和蔼一点。
房间非常好，很建议，买点东西回来自己煮，很方便
房间很脏，所有家具和地毯都沾满了污渍和黏糊糊的污渍，由于缺乏清洁，无法享受客厅/厨房的便利，卧室电视频道有限，浴室也只能说还行，不算太好。下次我会找一家更好的酒店，我以为因为是希尔顿酒店，所以会很不错，结果我错了。
再也不来了。
我们必须自己铺床……沙发床实在不实用，比我们以前体验过的床更不舒服。
酒店干净，员工有礼貌
酒店洗衣房
Furniture needed replacing. They had a lamp that was held up with black electrical tape, couch cushions had stains and what I'm assuming were cigarette burns. The sheet on the pull out bed was torn pretty badly. Breakfast service was amazing. Housekeeping was so so. Front desk attendance was good. It was nice overall minus the furniture.
The property is nice and clean, and the front staff was accommodating to my requests. It's about 20-30 minute drive from Salem, depending on traffic. In general, it was a decent experience and I would stay here again
.
There are several items they need to improve on ASAP:
1. Although staff is fairly responsive when called upon, thsy are usually in the back area of reception. I would suggest they either have a bell or they spend more time at the actual desk.
2. Breakfast ends a bit early (9 am) and cooked food is not replenished in a timely manner. I suggest a 10 am end time and enough staff to replenish food in a timely manner.
3. The rooms are advertised as having queen size beds, but the beds are actually full size. Please advertise in accordance to reality.
4. The sofa beds have very thin mattresses, making for a terrible night sleep. My friend was sunken into the mattress and her back was hurting. The sofa mattresses need to be replace ASAP with comfortable products. On a positive note, the pillows were very comfortable.
5. I sent the property an email to which they never replied. Please reoly to customer emails promtly.
Front staff was awesome and breakfast staff was awesome and attentive to everyone’s needs!
Noise from the interstate was not as welcomed!