The biggest issue was our room was changed to a king size bed with a pull out instead of the two queens we reserved.
We were told they overbooked.
I don't understand why a reservation is not exactly what you requested.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the change in your room and for not meeting your original request for two queen beds. We understand how important it is for reservations to match guest expectations, and we regret that we were unable to accommodate your request due to overbooking. Your comments have been shared with our management team so we can review our processes and improve. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Cameron Cogan, General Manager
3.0分
其他
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There were fruit flys in the room. I found some trash under the sink in the bathroom. The staff was super friendly and helpful even when the fire alarm went off(false alarm/non-emergency)
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酒店回复: Dear Guest,Thank you for making us a part of your trip to the area. While we are delighted to hear that you found our staff to be friendly, we apologize for the concerns you had regarding the room cleanliness. Rest assured, we take your feedback seriously and have already taken measures to prevent such mistakes going forward. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Sincerely,Cameron Cogan,General Manager
5.0分
其他
Clean room, and wonderful service from front desk, to housekeeping and the sweet staff that provided our breakfast.
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酒店回复: Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your clean room and experienced such warm service from our front desk, housekeeping, and breakfast staff. Your kind words mean a lot to our entire team. We look forward to welcoming you back for another great stay!Sincerely, Cameron Cogan, General Manager
2.0分
家庭亲子
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The carpeting was filthy, especially the elevators. Rust stains on the bathroom walls from the grab bars. Soiled and missing tiles on the walls in common areas. Overall, the entire facility is in desperate need of an upgrade.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the condition issues you encountered during your stay. The cleanliness and upkeep of our property are extremely important. Please know your comments regarding the carpeting, bathroom, and common areas have been shared with our team so we can address them promptly. We truly value your feedback as it helps us improve, and we hope you might consider giving us another opportunity in the future to provide you with a much better experience.Sincerely, Cameron Cogan, General Manager
床很大，很适合家庭
大车店，比较旧了，位置很方便
房间 还可以 设计很用心
服务OK
早饭能吃饱 也不是很
住了一晚 退房很快
商务出行 不怎么关心其他的事情 能安静睡觉就行
总体OK
希尔顿的商务酒店，美式自助早餐不错！
很棒的酒店。位置很好，员工也很友善。早餐特别喜欢！
还不错，只是毛巾稍逊色
The biggest issue was our room was changed to a king size bed with a pull out instead of the two queens we reserved.
We were told they overbooked.
I don't understand why a reservation is not exactly what you requested.
There were fruit flys in the room. I found some trash under the sink in the bathroom. The staff was super friendly and helpful even when the fire alarm went off(false alarm/non-emergency)
Clean room, and wonderful service from front desk, to housekeeping and the sweet staff that provided our breakfast.
The carpeting was filthy, especially the elevators. Rust stains on the bathroom walls from the grab bars. Soiled and missing tiles on the walls in common areas. Overall, the entire facility is in desperate need of an upgrade.