酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience you faced during check-in and for the overall service that did not meet your expectations. A delayed check-in, especially at that hour, is understandably frustrating, and I’m sorry for the way it was handled.I’m grateful you highlighted the service of the bar—I'll be sure to share your kind words are shared with the team. We also appreciate your feedback regarding the door noise, and I will share this with our team as we continuously look for ways to improve the guest experience.We value your business and hope for the opportunity to provide you with a better stay in the future.
4.0分
家庭亲子
原文
翻译提供方：Google
他们从来没有打扫过房间，我们不得不一直询问
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酒店回复: We are sorry to hear that your room was cleaned daily we shared your feedback with the team to ensure this is an isolated issue
4.0分
商务出差
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The breakfast was great - it seems like it was a little understaffed for the ladies working at the counter at times. Also, it was odd that the bar was not restocked in the evening. It seems like there were a lot of business people there for work trips, and the two nights I was there, people came to the bar and wanted a drink to unwind, but the selecte was limited the first day, then almost non-existent the 2nd day. Might want to consider more options and restocking each day to help bring that money back in from people willing to spend it!
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酒店回复: Thank you for your feedback and for highlighting these opportunities. We’ll review our breakfast staffing and bar restocking process to ensure our guests consistently have a full and enjoyable experience during their stay.
4.0分
其他
We were there for two days going on three before we got our roomed cleaned restocked tissue or even towels
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酒店回复: I sincerely apologize for the delay in servicing your room during your stay. We’re reviewing our stayover service process with the housekeeping team to ensure rooms are refreshed and restocked promptly moving forward.
2.0分
其他
You don’t get any basic service - Forgot clean my room, No complementary coffee. First courtyard property I had bad experience
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酒店回复: I sincerely apologize that we did not deliver the level of service you deserve during your stay. Courtyard properties offer complimentary coffee in the guest rooms only, but we’re truly sorry your room was not serviced properly and will address this with our team to prevent it from happening again.
2.0分
其他
Property advertised king size beds,.they actually dont have king size beds. The beds measured 72x80, king size is 76x80
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酒店回复: Thank you for your feedback. I apologize for the confusion regarding our bed size. Our beds follow California king dimensions, which differ slightly from a standard king. We’ll work on making this clearer in our descriptions. Your comments are appreciated, and we hope to better serve you in the future.
5.0分
其他
Recommend
Great location. Friendly staff. Clean room. The bistro is handy but a bit too expensive.
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酒店回复: Thank you for your feedback—we’re glad you enjoyed our location, staff, and clean rooms, and we’ll share your comments about the bistro pricing with our team for review.
酒店的环境非常好，晚上非常安静，床品舒适，可以睡个好觉，卫生、服务都比较好，服务中规中矩，中转住一夜还是可以的。
很好，推荐。
还挺方便的
我凌晨1点（！！！）才办理入住，等了大概一个小时，因为系统好像坏了，前台那位女士简直无可救药。入住期间，其他员工都很傲慢，除了吧台/柜台的Joanna，她人很好，也很专业。也许有一天，万豪酒店会推出无需“砰”的一声关上/锁门的门，因为客人不会考虑他人的安宁。这样的系统确实存在……
他们从来没有打扫过房间，我们不得不一直询问
The breakfast was great - it seems like it was a little understaffed for the ladies working at the counter at times. Also, it was odd that the bar was not restocked in the evening. It seems like there were a lot of business people there for work trips, and the two nights I was there, people came to the bar and wanted a drink to unwind, but the selecte was limited the first day, then almost non-existent the 2nd day. Might want to consider more options and restocking each day to help bring that money back in from people willing to spend it!
We were there for two days going on three before we got our roomed cleaned restocked tissue or even towels
You don’t get any basic service - Forgot clean my room, No complementary coffee. First courtyard property I had bad experience
Property advertised king size beds,.they actually dont have king size beds. The beds measured 72x80, king size is 76x80
Recommend
Great location. Friendly staff. Clean room. The bistro is handy but a bit too expensive.