酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience you faced during check-in and for the overall service that did not meet your expectations. A delayed check-in, especially at that hour, is understandably frustrating, and I’m sorry for the way it was handled.I’m grateful you highlighted the service of the bar—I'll be sure to share your kind words are shared with the team. We also appreciate your feedback regarding the door noise, and I will share this with our team as we continuously look for ways to improve the guest experience.We value your business and hope for the opportunity to provide you with a better stay in the future.
4.0分
家庭亲子
原文
翻译提供方：Google
他们从来没有打扫过房间，我们不得不一直询问
展开
酒店回复: We are sorry to hear that your room was cleaned daily we shared your feedback with the team to ensure this is an isolated issue
5.0分
其他
原文
翻译提供方：Google
干净，水压充足，而且很友好。
酒店回复: Thank you for your feedback
1.0分
家庭亲子
展开
I had to call the front desk on many different occasions for soap, shampoo, conditioner and clean towels. Our beds were only made once in our whole time there. The front desk tried their best to help but housekeeping ******.
展开
酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your stay. Having to repeatedly request basic amenities and not receiving consistent housekeeping service is unacceptable and far below the standard we strive to provide.I’m glad to hear the front desk team did their best to assist, but the issues you encountered should never have happened in the first place. Please know I am addressing this directly with our housekeeping team to ensure this does not happen again.
2.0分
其他
展开
The front of the building entrance was falling down. Apparently the hotel does not have any cameras per the front desk staff. My door handle was stolen and I was told that nothing can be done because they don’t have cameras.
展开
酒店回复: Thank you for bringing this to my attention, and I sincerely apologize for the condition of the entrance and for the damage to your door handle during your stay. This is not the experience we want for our guests, and I will be reviewing these concerns with our team right away to ensure they are addressed properly.
3.0分
其他
展开
The staff needs to announce their name when answering the phone. The toilet in my room was taking more than one flush as it seemed clogged. It was never fixed during my stay. The positives were that the staff was friendly and my room was clean.
展开
酒店回复: Thank you for sharing your feedback with us. I’m glad to hear that you found our team friendly and your room clean during your stay. I do apologize that your toilet issue was not resolved and that our team did not announce their name when answering the phone. This is not the level of service we aim to provide. I will review these concerns with our team to ensure proper follow-through and improved communication moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience on your next visit.
3.0分
其他
展开
Our door was mishung so badly that light streamed in from the hall. We had to use towels to try and block the light. We had a stained towel and our air conditioner did not cool well. The bed was comfortable. It just felt like an aging property. The front desk was friendly!
展开
酒店回复: Thank you for sharing your feedback. I sincerely apologize for the issues you experienced during your stay, particularly with the door, air conditioning, and the stained towel. This is not the level of quality we strive to provide, and I understand how these concerns impacted your comfort. I’m glad to hear, however, that you found our front desk team friendly and the bed comfortable. We will be addressing the maintenance and housekeeping concerns you mentioned to ensure improvements are made. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
酒店的环境非常好，晚上非常安静，床品舒适，可以睡个好觉，卫生、服务都比较好，服务中规中矩，中转住一夜还是可以的。
很好，推荐。
还挺方便的
我凌晨1点（！！！）才办理入住，等了大概一个小时，因为系统好像坏了，前台那位女士简直无可救药。入住期间，其他员工都很傲慢，除了吧台/柜台的Joanna，她人很好，也很专业。也许有一天，万豪酒店会推出无需“砰”的一声关上/锁门的门，因为客人不会考虑他人的安宁。这样的系统确实存在……
他们从来没有打扫过房间，我们不得不一直询问
干净，水压充足，而且很友好。
I had to call the front desk on many different occasions for soap, shampoo, conditioner and clean towels. Our beds were only made once in our whole time there. The front desk tried their best to help but housekeeping ******.
The front of the building entrance was falling down. Apparently the hotel does not have any cameras per the front desk staff. My door handle was stolen and I was told that nothing can be done because they don’t have cameras.
The staff needs to announce their name when answering the phone. The toilet in my room was taking more than one flush as it seemed clogged. It was never fixed during my stay. The positives were that the staff was friendly and my room was clean.
Our door was mishung so badly that light streamed in from the hall. We had to use towels to try and block the light. We had a stained towel and our air conditioner did not cool well. The bed was comfortable. It just felt like an aging property. The front desk was friendly!