酒店回复: Sehr geehrter Pascal,vielen herzlichen Dank für Ihre Bewertung mit 8/10 Punkten und Ihre freundlichen Worte.Es freut uns sehr zu hören, dass Ihnen Ihr Aufenthalt gut gefallen hat und Sie unser Haus als sauber und ruhig empfunden haben. Besonders schön ist es, dass unsere Lage – nicht direkt im Stadtzentrum – genau Ihren Vorstellungen entsprochen hat.Ihre Empfehlung wissen wir sehr zu schätzen. Wir bedanken uns herzlich für Ihren Besuch und würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen.Mit freundlichen GrüßenGeneral ManagerHoliday Inn
4.0分
情侣出游
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The whole hotel had a feeling of clean, well designed and well kept building. The bathroom is always the test area. Ours was very clean, it has a professional caulking job and there was no visible mold or weird odors.
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酒店回复: The whole hotel had a feeling of clean, well designed and well kept building. The bathroom is always the test area. Ours was very clean, it has a professional caulking job and there was no visible mold or weird odors.
3.0分
其他
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The shower curtain had mold. The fridge did not work. The breakfast was laying considering you pay 12.99 for it it was no better(actually worse) than some hotels with free breakfast. They WILL NOT let you take breakfast out to your room..hasto be eaten in the
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酒店回复: Thank you for sharing your experience. We sincerely apologise for the issues you encountered with the shower curtain and fridge, as well as for any disappointment with the breakfast service. This is not the standard we strive to provide, and your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your feedback, as it helps us enhance our services for future guests, and we hope to have the opportunity to provide a much better experience should you stay with us again.
1.0分
其他
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Room next to me seems to be having a party banging children yelling for over a hour called front desk four times and invited them to the room to hear chaos going on. Also the comforter was stained on the bed. I would Not stay there ever again nor will recommend this hotel to my family and friends
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the disturbances you encountered during your stay, as well as the unacceptable condition of your room. This is not the level of comfort or service we strive to provide, and we regret that we fell short. Your feedback has been shared with our management and housekeeping teams so that immediate corrective measures can be taken. We understand your disappointment and are truly sorry that we did not meet your expectations. We appreciate you bringing these matters to our attention, and we will use your comments to improve the guest experience moving forward.
3.0分
其他
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Staff was great. However our 4th floor corner room didn’t have blackout curtains that fully covered the windows. We had sheer curtains that let in city light all night and blocked zero light in the morning. Really disappointing.
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酒店回复: Thank you for taking the time to share your experience. While we are pleased to know our staff provided excellent service, we regret that the window coverings in your room did not meet your expectations and impacted your comfort. Please accept our sincere apologies for this inconvenience. Your comments have been shared with our management team for review, and we will take steps to ensure improvements are made. We value your feedback and hope to have the opportunity to provide you with a more satisfactory stay in the future.
3.0分
其他
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The room was ok. Housekeeping did not clean my room even though I did not have the Do Not Disturb sign on. The breakfast buffet was pretty bad, especially for $12.99. I booked this hotel over some others because they said they had a restaurant/bar, but it was closed because of construction. Front desk staff on the night shift was less than friendly and seemed more concerned with watching videos on her phone. There were also a few little things that seemed very petty, such as I asked if I could have a plastic spoon from the buffet and was told that they're not supposed to give them out but they would make an exception for me. Really? It's just a plastic spoon, for heaven's sake. I didn't feel like they were very welcoming or that they appreciated my business. I won't stay here again.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay did not meet expectations and that several aspects of your experience—including housekeeping service, the breakfast buffet, the temporary closure of our restaurant/bar, and the attentiveness of our front desk staff—fell short. Please accept our apologies for the inconveniences you encountered. Your comments have been shared with our teams so that immediate improvements can be made in both service and amenities. We truly value your perspective, as it helps us identify areas where we must do better. While we are disappointed to learn you would not return, we appreciate your honesty and will use your feedback to enhance the guest experience moving forward.
5.0分
其他
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Excellent hospitality
Breakfast was fantastic and fresh! The breakfast host, JP, was friendly, helpful and courteous, his hospitality was beautiful!!!
Staff at front desk were excellent!! I had a beautiful stay!! Pet friendly!!!!
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the fresh breakfast and that JP’s hospitality made such a positive impression. It’s also great to know our front desk team contributed to your beautiful stay and that our pet-friendly atmosphere added to your experience. We truly appreciate your kind words and look forward to welcoming you back again soon.
2.0分
其他
We booked for the hot tub and it was closed for our stay which was a huge disappointment and was not refunded
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that the hot tub was unavailable during your stay and understand how disappointing this was, especially since it was a key reason for your booking. We regret that this amenity closure impacted your experience and that you felt let down regarding the refund. Your comments have been shared with our management team for review, and we will use them to improve communication and guest satisfaction moving forward.
4.0分
其他
The hotel is conveniently located to the freeway. It wAa well maintained.
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酒店回复: Thank you for your feedback! We’re glad you found our location convenient and the hotel well-maintained. We appreciate your stay and hope to welcome you back soon.
我们只住了一晚，所以没用酒店的任何设施。这是一家很不错的酒店，员工也很友好。我真希望酒店能禁止吸烟者在门口附近吸烟。门总是开着，烟味弥漫在大堂里。
我喜欢这里。干净安静。不在市中心，这正是我想要的。强烈推荐👍
The whole hotel had a feeling of clean, well designed and well kept building. The bathroom is always the test area. Ours was very clean, it has a professional caulking job and there was no visible mold or weird odors.
The shower curtain had mold. The fridge did not work. The breakfast was laying considering you pay 12.99 for it it was no better(actually worse) than some hotels with free breakfast. They WILL NOT let you take breakfast out to your room..hasto be eaten in the
Room next to me seems to be having a party banging children yelling for over a hour called front desk four times and invited them to the room to hear chaos going on. Also the comforter was stained on the bed. I would Not stay there ever again nor will recommend this hotel to my family and friends
Staff was great. However our 4th floor corner room didn’t have blackout curtains that fully covered the windows. We had sheer curtains that let in city light all night and blocked zero light in the morning. Really disappointing.
The room was ok. Housekeeping did not clean my room even though I did not have the Do Not Disturb sign on. The breakfast buffet was pretty bad, especially for $12.99. I booked this hotel over some others because they said they had a restaurant/bar, but it was closed because of construction. Front desk staff on the night shift was less than friendly and seemed more concerned with watching videos on her phone. There were also a few little things that seemed very petty, such as I asked if I could have a plastic spoon from the buffet and was told that they're not supposed to give them out but they would make an exception for me. Really? It's just a plastic spoon, for heaven's sake. I didn't feel like they were very welcoming or that they appreciated my business. I won't stay here again.
Excellent hospitality
Breakfast was fantastic and fresh! The breakfast host, JP, was friendly, helpful and courteous, his hospitality was beautiful!!!
Staff at front desk were excellent!! I had a beautiful stay!! Pet friendly!!!!
We booked for the hot tub and it was closed for our stay which was a huge disappointment and was not refunded
The hotel is conveniently located to the freeway. It wAa well maintained.