The room was on the first floor and you could hear EVERYTHING going on in the hall from people rolling their CLICKETY CLACK luggage to the workers yelling at each other in Spanish. The place is an "afterthought". NO WAY it way worth $174 a night. It's a whole lot nicer on the outside than the inside. Staff was nice, but that's about it. WAY overpriced.
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酒店回复: Hi Greg,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. The noise disturbances you experienced on the first floor are certainly not the restful environment we aim to provide, and we apologize for the inconvenience this caused.We appreciate you sharing these details, as it allows us to address hallway noise and team communication concerns with our staff to ensure a more comfortable experience for all guests. We also regret that you did not feel your room provided the value you expected. Your comments regarding the condition of the interior will be reviewed with our leadership team as we continue making updates and improvements to the property.On a positive note, we’re glad to know our staff provided friendly service, and we thank you for acknowledging that.We hope you might consider giving us another opportunity in the future, and if you do, please feel free to reach out to us directly—we would be happy to ensure a quieter room and a better overall experience.Warm regards,Amy DansbyDirector of Sales Holiday Inn & Suites Team
1.0分
其他
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Booked the wrong date by accident. Called the hotel 30 minutes after booking it, and they refused to change my date. Asked for a refund and they refused as well.
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酒店回复: Hi Shane,Thank you for reaching out, and I’m sorry to hear about the frustration with your reservation experience.I’ve reviewed your booking, and it appears it was made as a non-refundable, advance purchase reservation. These reservations are charged at the time of booking and cannot be changed or refunded per the rate terms. That said, we always want to assist whenever possible. If you contacted the hotel within 30 minutes of booking, we can take another look to see if there is any flexibility available depending on availability and rate restrictions.If you’d like, please provide the correct dates you intended to book, and I’ll be happy to review options to assist you further.Thank you again for bringing this to our attention, and I look forward to helping resolve this for you.Amy DansbyDirector of SalesHoliday Inn & Suites Beaumont Team
2.0分
情侣出游
The property is old and dated. It was very loud and annoying. I didn’t feel comfortable sleeping there at all.
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酒店回复: Dear Marisha. Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are very important to us, and we regret that the noise levels and the condition of the property impacted your stay.We are always in the process of making improvements to enhance both our guest rooms and common areas, and your comments will be shared with our management team to help us prioritize future updates. We hope you’ll consider giving us another opportunity to provide you with a more enjoyable and restful stay in the future.Kind regards,Team Holiday Inn & Suites Beaumont Plaza
2.0分
家庭亲子
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Everything is old ratty and falling apart. Looks like a flop house. This is not a 145 dollar a night hotel. This should be a 59 dollar a night last resort. Person at checkout was very nice.
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酒店回复: Dear Mr. Robbins,Thank you for sharing your feedback with us. I’m truly sorry to hear that your stay did not meet expectations. We never want a guest to leave feeling disappointed, and I understand how frustrating it must have been to feel that the condition of the property didn’t reflect the value you anticipated.Your kind words about our front desk associate mean a great deal — I’ll be sure to share your appreciation with them. Please know that we are actively working on improvements to enhance both the comfort and appearance of our hotel.We value your honesty and hope you’ll consider giving us another opportunity in the future to provide you with the experience you deserve.The Holiday Inn & Suites Beaumont Team
5.0分
商务出差
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Staff was so friendly. I had a king Suite bottom floor and it was perfect. AC works great as well. Hot water in shower. Room was large with seperate bedroom. Will stay again next year. Thank you
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酒店回复: Thank You for Your Wonderful Review!Thank you so much for the fantastic 10/10 rating and for sharing such thoughtful feedback! We're thrilled to hear you enjoyed your King Suite and that everything—from the friendly staff to the A/C, hot shower, and spacious layout—met your expectations.It’s always our goal to make every stay feel comfortable and seamless, and we’re so glad to know we delivered that for you.We truly appreciate your kind words and look forward to welcoming you back again next year!Warm regards,
5.0分
家庭亲子
All around a good experience. Shower was hard to turn on. The faucet handle came off in my hand. The Laundry facility was super handy. Breakfast was awesome.
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酒店回复: Hi Briana,Thank you for your feedback and perfect rating! We’re glad you enjoyed our breakfast and found the laundry facility convenient. We appreciate you letting us know about the shower faucet—we’ll have our maintenance team address it right away. We look forward to welcoming you back to Holiday Inn & Suites soon!Best regards,Amy DansbyDirector of Sales
5.0分
情侣出游
The bartender was awesome! The staff were very friendly. Excellent location.
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酒店回复: Hi Paula,We’re officially forwarding your compliments to our bartender — they’ll be smiling all day! 😊 Thanks so much for the kind words. Friendly faces and a great location are what we aim for, but hearing it from you makes it real.Next time you’re in town, drinks are waiting (and we’ll try to outdo ourselves — challenge accepted).Safe travels until then,– The Holiday Inn & Suites Beaumont Team
4.0分
商务出差
Location was not in a great part of town. Didn’t feel totally safe for the family
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酒店回复: Hi Melissa,Thank you for sharing your feedback. We’re glad you chose to stay with us and truly appreciate your honest comments. We want to note that our hotel is located in the hotel district, and the surrounding area is currently undergoing a lot of construction, which can sometimes affect the overall feel of the neighborhood.We take guest safety seriously and hope to have the opportunity to provide you and your family with an even more comfortable and reassuring experience in the future.Warm regards,Amy DansbyThe Holiday Inn & Suites Beaumont Plaza
5.0分
家庭亲子
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For the property being as old as it is, it is still very well maintained and very clean. Of all the Holiday Inn properties I have stayed in, this one has to be in the top three.
It is very close to dining and entertainment options. It's also easy on and easy off from the interstate.
This Holiday Inn is highly recommended.
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酒店回复: Hi Robert!Thank you so much for the glowing 10/10 and such kind words! We’re thrilled to be ranked in your top three Holiday Inns—that truly means a lot to us. We work hard to keep everything clean and welcoming, and we love that our location made your stay even better. Your recommendation made our day! We can’t wait to welcome you back to Holiday Inn & Suites Beaumont Plaza for another top-notch experience! 💚Warmly,The Holiday Inn & Suites Beaumont Team
我年轻时住在博蒙特，从那以后就没去过老 Holidome 了。它看起来依然很不错，床也很舒服。下次我回家乡度假的时候还会再住的。
The room was on the first floor and you could hear EVERYTHING going on in the hall from people rolling their CLICKETY CLACK luggage to the workers yelling at each other in Spanish. The place is an "afterthought". NO WAY it way worth $174 a night. It's a whole lot nicer on the outside than the inside. Staff was nice, but that's about it. WAY overpriced.
Booked the wrong date by accident. Called the hotel 30 minutes after booking it, and they refused to change my date. Asked for a refund and they refused as well.
The property is old and dated. It was very loud and annoying. I didn’t feel comfortable sleeping there at all.
Everything is old ratty and falling apart. Looks like a flop house. This is not a 145 dollar a night hotel. This should be a 59 dollar a night last resort. Person at checkout was very nice.
Staff was so friendly. I had a king Suite bottom floor and it was perfect. AC works great as well. Hot water in shower. Room was large with seperate bedroom. Will stay again next year. Thank you
All around a good experience. Shower was hard to turn on. The faucet handle came off in my hand. The Laundry facility was super handy. Breakfast was awesome.
The bartender was awesome! The staff were very friendly. Excellent location.
Location was not in a great part of town. Didn’t feel totally safe for the family
For the property being as old as it is, it is still very well maintained and very clean. Of all the Holiday Inn properties I have stayed in, this one has to be in the top three.
It is very close to dining and entertainment options. It's also easy on and easy off from the interstate.
This Holiday Inn is highly recommended.