酒店回复: L'équipe de l'Algonquin Resort est très fière de garantir à ses clients un séjour exceptionnel. Nous sommes donc ravis que vous ayez été impressionné. Merci d'avoir souligné notre service chaleureux et notre hébergement impeccable. Nous espérons vous accueillir à nouveau lors de vos prochains séjours dans la région.Cole H. Sheridan,Directeur général
3.0分
其他
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We often stay at the Algonquin on our way to New Brunswick. It truly is a treat. We love the history of this hotel and just the general beauty of it. The food is not the best so be prepared. We ordered dinner it was close to $165 for 3 of us and the food was sub par. That is a lot of money for a sub mar meal. It's too bad. Also, there was. a dirty mask on the floor which must have been an oversight but it just grossed me out sorry ):
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酒店回复: Thank you for sharing your detailed review. It’s wonderful to hear that our hotel’s history and charm continue to make your visits special. Your feedback regarding your dining experience and the oversight with cleanliness is important, as it highlights areas where attention is needed to ensure every aspect of a stay meets expectations. We hope to welcome you back for a much more satisfying experience.Cole H. Sheridan, General Manager
3.0分
情侣出游
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Room they assigned was very small and oddly shaped.
Room we accepted was larger and open, however totally outdated and in dire need of refurbishing.
Next unacceptable problem was over charge on our dinner bill.
Finally an unknown service charge of $15 per day plus tax for use of pool, game room, which we had no interest.
We also found lack of cleanliness in dining room ( floors)
We have stayed here before and will not in the future.
Very disappointing. This is not a Marriott to brag about.
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酒店回复: Thank you for sharing your feedback. We regret that you didn't have the comfortable, seamless visit we strive for. However, we appreciate you sharing your insights, especially regarding our accommodations and value. Please understand that our resort fee covers shared amenities across our property, and your input is vital to us and will be promptly addressed as we continually refine our guest experience. We hope to improve your lasting impressions in the future. Cole H. Sheridan,General Manager
4.0分
情侣出游
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My husband did not like his meal, not a good choice for him. I enjoyed my salmon. As it was our anniversary, we were disappointed that nothing was offered and we were disappointed that breakfast was not included!
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酒店回复: Thank you for sharing your feedback. We completely understand how disappointing it can be when a meal doesn’t meet expectations, especially during a special occasion like an anniversary. We’re glad to hear that you enjoyed your salmon, but we understand that you were hoping for a more celebratory experience and included breakfast. Your comments are valuable to us as we strive to create memorable experiences for our guests. We appreciate you taking the time to share your thoughts and hope we have the opportunity to make your next visit even more special.Cole H. Sheridan, General Manager
5.0分
其他
Our first wvwr stay was perfect. The whole grounds are beautiful and the staff are so professional.
Looking forward to coming back.
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酒店回复: Thank you for staying with us. We're so glad you enjoyed your experience, and we look forward to welcoming you back to The Algonquin Resort soon!Cole H. Sheridan, General Manager
4.0分
其他
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I love staying at the Algonquin however the Braxton restaurant is consistently disappointing. The service is rarely speedy. This time the food wasn't cooked properly. They did replace my meal.
The hotel is due for some improvements to keep it at a high end level.
Bathroom shower is in desperate need of a deep clean. Lots of green in there and overall it needs an upgrade.
The staff is friendly and accommodating.
Pool area needs improvement as well. The hot tub area is not clean and the walls are coming apart.
There is never anyone coming by to clean up water on the decks which makes it very slippery.
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酒店回复: Your voice is important to us, and we appreciate you for making it heard. What you have shared does not convey the high-quality experience we are typically known for, so we're grateful you brought your concerns to our attention. Rest assured, your feedback will be shared with the respective teams as we ensure we uphold our standards across the board. If you would like to discuss this matter further, please consider reaching out to us offline. We hope to have another chance to change your perceptions in the future.Cole H. Sheridan,General Manager
这无疑是新不伦瑞克省最豪华的酒店。它非常优雅，提供五星级的服务，并拥有度假村的各种活动。然而，我们的房间维护不善。许多电源插座都松动了，根本无法使用。有一个枕套也没有更换。对于一家志向如此之高的酒店来说，即使是储物间也应该一尘不染。
酒店宣传其为宠物友好型，但会额外收取50美元的宠物费。我建议，既然收费如此之高，至少可以提供一些专门的宠物友好房间，里面可以有宠物床、零食，或者至少一个水碗。另一个令人不快的惊喜是，直到退房时才告知的度假村费用。该酒店的房价已经远高于新不伦瑞克省的其他酒店，隐藏这笔费用是不可接受的。如果需要收取更多费用，请将其明确显示在预订价格中。
很棒的酒店。员工非常友好，乐于助人。
再次入住这家美丽的酒店，体验依旧很棒。房间干净整洁，卫生间也翻新过。酒店设施完善，能满足舒适入住的一切需求。入住办理很快，所有员工都非常友好且乐于助人。
我们在酒店内的Right Whale酒吧吃了晚餐。他们提供典型的酒吧餐食，我的汉堡很好吃，薯条很新鲜，啤酒也很冰爽。😁 早上，在漂亮舒适的大堂还提供免费咖啡和茶。
我们一定会再来的。
非常好！我们非常喜欢这里的泳池、按摩浴缸和水滑梯！圣诞装饰也很漂亮。
房间干净，工作人员有礼貌，住宿体验非常好
We often stay at the Algonquin on our way to New Brunswick. It truly is a treat. We love the history of this hotel and just the general beauty of it. The food is not the best so be prepared. We ordered dinner it was close to $165 for 3 of us and the food was sub par. That is a lot of money for a sub mar meal. It's too bad. Also, there was. a dirty mask on the floor which must have been an oversight but it just grossed me out sorry ):
Room they assigned was very small and oddly shaped.
Room we accepted was larger and open, however totally outdated and in dire need of refurbishing.
Next unacceptable problem was over charge on our dinner bill.
Finally an unknown service charge of $15 per day plus tax for use of pool, game room, which we had no interest.
We also found lack of cleanliness in dining room ( floors)
We have stayed here before and will not in the future.
Very disappointing. This is not a Marriott to brag about.
My husband did not like his meal, not a good choice for him. I enjoyed my salmon. As it was our anniversary, we were disappointed that nothing was offered and we were disappointed that breakfast was not included!
Our first wvwr stay was perfect. The whole grounds are beautiful and the staff are so professional.
Looking forward to coming back.
I love staying at the Algonquin however the Braxton restaurant is consistently disappointing. The service is rarely speedy. This time the food wasn't cooked properly. They did replace my meal.
The hotel is due for some improvements to keep it at a high end level.
Bathroom shower is in desperate need of a deep clean. Lots of green in there and overall it needs an upgrade.
The staff is friendly and accommodating.
Pool area needs improvement as well. The hot tub area is not clean and the walls are coming apart.
There is never anyone coming by to clean up water on the decks which makes it very slippery.