酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. Cleanliness and comfort are top priorities for us, and it's clear we missed the mark this time.We've shared your comments with our housekeeping and maintenance teams so we can address the problems you mentioned. We truly appreciate you staying with us and your loyalty to Hilton, and we hope to have the chance to give you a better experience in the future.
酒店回复: thank you for your feedback, we are glad to know that you had a wonderful stay with us. We hope to welcome you back soon.
2.0分
商务出差
原文
翻译提供方：Google
地理位置优越，价格实惠。
需要改进害虫防治。不得不杀死浴室里一只巨大的蟑螂。我拍了照片，并在退房时告诉了前台。
展开
酒店回复: Thank you for your feedback and for choosing to stay with us. We're glad you enjoyed our great location and value. We sincerely apologize for the pest issue you encountered during your stay—this is certainly not the experience we want for our guests.We appreciate you bringing this to our attention at checkout and for providing a photo. Please rest assured that we take this matter very seriously. Our property undergoes weekly pest control, and we have already taken additional steps to address this issue promptly and thoroughly.Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you back for a much-improved experience.
酒店回复: Thank you for your feedback. We are very sorry to hear about your experience and sincerely apologize for the inconvenience you encountered during your stay.Please be assured that we take cleanliness and guest satisfaction very seriously. Our team was informed of the issue, and we regret that we were unable to address it immediately as management is available on weekdays. Our manager did attempt to contact you twice by phone and also emailed you.We would like to note that our property undergoes professional pest control on a weekly basis. However, we understand your concerns and are taking this matter seriously to ensure it does not happen again.We appreciate you bringing this to our attention and hope for the opportunity to better serve you in the future.
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员很棒，无障碍客房靠近无障碍停车场。房间非常宽敞舒适，配备了所有居家便利设施。
酒店回复: that's great to hear we hope to have you back with us soon
5.0分
家庭亲子
原文
翻译提供方：Google
我喜欢这家酒店。我不喜欢它离体育场太远。不过去那里很方便。我还会再住那里。
展开
酒店回复: thank you for your feedback, we are glad to know that you had a wonderful stay with us. We hope to welcome you back soon.
2.0分
家庭亲子
原文
翻译提供方：Google
不要额外的枕头。
早餐很差。
我一楼的房间里有蟑螂。
酒店回复: thank you for your feedback,
2.0分
家庭亲子
原文
翻译提供方：Google
水槽下有肮脏的蟑螂。拉出的床/沙发上有食物。
展开
酒店回复: We’re very sorry for the cleanliness issues you experienced and truly appreciate you bringing them to our attention. We're glad we were able to move you to a different room and hope it provided a more comfortable stay. We'll be following up with our housekeeping team to ensure this doesn’t happen again. Thank you again for your feedback.
入住体验不错，房间干净，但是房间肯定是宠物房😑浴室里全是跳蚤。
又脏又破的酒店
酒店很脏，房间破旧，需要大量维修，卧室浴室门卡住了，房间里没有钟，地板很脏，大堂浴室很脏，外面的门很脏，很失望，我住希尔顿酒店，因为他们通常都是顶级酒店，但这家酒店不行。
当我们打开门看到这是一间套房时，我们非常高兴。带着两个小孩入住，感觉棒极了。游泳池很棒，有烧烤架，即使你想在户外做饭。我绝对会推荐给其他人，我自己也会再次入住。
宾至如归
我和丈夫住得很愉快。工作人员友好热情，乐于助人。我们的一居室非常宽敞舒适。我们在那里住了两个星期，感觉就像回到了家一样。早餐美味又丰盛。
地理位置优越，价格实惠。
需要改进害虫防治。不得不杀死浴室里一只巨大的蟑螂。我拍了照片，并在退房时告诉了前台。
我们放食物的厨房台面上爬满了蟑螂。我们去找了管理人员，但他们拒绝采取任何措施。我们拍了照片，并退房了。
工作人员很棒，无障碍客房靠近无障碍停车场。房间非常宽敞舒适，配备了所有居家便利设施。
我喜欢这家酒店。我不喜欢它离体育场太远。不过去那里很方便。我还会再住那里。
不要额外的枕头。
早餐很差。
我一楼的房间里有蟑螂。
水槽下有肮脏的蟑螂。拉出的床/沙发上有食物。