酒店回复: Hello Dinorah, Agradecemos tus comentarios sobre tu estancia. Lamentamos que el servicio de limpieza y la disponibilidad de agua en la habitación no hayan cumplido tus expectativas. También tomamos nota de tus observaciones sobre el desayuno. Tu experiencia es valiosa, y tus comentarios serán compartidos con el equipo de gestión para mejorar nuestros servicios en el futuro.
5.0分
朋友出游
原文
翻译提供方：Google
一切都很好，位置也很好。谢谢
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酒店回复: Hello Jorge,Nos alegra saber que tu estancia fue satisfactoria y que la ubicación del hotel fue de tu agrado. Agradecemos tu tiempo para compartir tus comentarios y esperamos que consideres visitarnos nuevamente en el futuro para otra experiencia agradable. ¡Te deseamos lo mejor en tus próximos viajes!
5.0分
商务出差
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Clean room, Katina was so friendly and inviting. She was very helpful! The staff was great, I had breakfast every morning and it was always tasty and the staff was amazing!
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酒店回复: Hello Jaimie,Thank you for your positive feedback! We're thrilled to hear you enjoyed your clean room and found Katina and our staff to be friendly and helpful. It's fantastic that you loved the breakfast offerings and our team's service. Your kind words will surely be shared with them. We hope to welcome you back on your next visit!
5.0分
其他
The property is clean and feels safe. Our cars were not messed with. The room was nice. The front desk was friendly and helpful.
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酒店回复: Hello Ronald,Thank you for your feedback! We are thrilled to hear that you found the property clean and safe, and that your interactions with our front desk team were positive. Your satisfaction with the room is also appreciated. We hope to welcome you back on your next stay for another enjoyable experience.
3.0分
其他
Housekeeping manager is rude and feels like nobody knows what she’s saying because it wasn’t English. Check in staff lady was great, our shower didn’t drain.
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酒店回复: Hello Teralynn,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you had a positive experience with our check-in staff. Your comments about the housekeeping manager and the shower drainage issue have been noted. We appreciate your insights, as they help us improve our services. We hope you'll consider staying with us again in the future.
5.0分
其他
Check in was smooth. I love the rooms. The bedroom being separate from the living area was great.
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酒店回复: Hello James,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the smooth check-in process and appreciated the layout of your room. Our team strives to create comfortable spaces for our guests, and it's wonderful to know you found the separate living and bedroom areas to your liking. We hope you had a delightful stay overall and look forward to welcoming you back in the future.
5.0分
其他
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Everyone was extremely nice and accommodating, the asst mgr was a little rude, maybe that is why the rest of the staff goes above and beyond.
The hotel was clean and quiet. I felt safe.
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酒店回复: Hello Kelli,Thank you for your feedback. We’re glad to hear you found the staff accommodating and the hotel clean and safe. Your comments regarding the assistant manager will be shared with our team to ensure we continue to provide the best experience for our guests. We appreciate you taking the time to share your thoughts.
5.0分
其他
Great service desk and the location was just great for the AT&T stadium
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酒店回复: Hello Alfred,Thank you for your feedback! We're delighted to hear that you enjoyed the service at the desk and found our location convenient for visiting AT&T Stadium. We strive to provide a positive experience for our guests, and your comments motivate us to keep up the good work. We hope you had a fantastic time at the stadium and enjoyed your stay overall.
5.0分
家庭亲子
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The hotel staff were polite and friendly. They allowed me to check in early and brought extra sets of towels and makeup removal pads to the room upon request. They even called the room after I checked in to make sure I located it okay and to ask if there was anything I needed. The front staff was extremely knowledgeable about the area and events happening around town. They recommended a few local places to check out for a birthday dinner. I will definitely stay at this property again.
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酒店回复: Hello Nicole,Thank you for sharing your positive experience with us. We're thrilled to hear that our staff made your stay enjoyable and that their recommendations enhanced your visit. It's always our goal to provide excellent service, and your feedback inspires us to continue doing so. We look forward to welcoming you back on your next trip!
5.0分
其他
The staff were very accommodating and friendly. They allowed us to rest earlier than expected due to flight times. Definitely recommending them.
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酒店回复: Hello Derrick,Thank you for recognizing our staff's efforts to make your stay more comfortable. We are delighted to hear that their friendliness and accommodating nature contributed positively to your experience. Your recommendation means a lot to us, and we hope you’ll visit again in the future to enjoy another pleasant stay.
酒店的客房清洁服务实在令人失望。客房清洁服务并非每日打扫，需要您主动要求。房间里连一瓶水都没有，早餐种类非常有限，而且需要单独收费，尽管早餐已包含在房费中。
一切都很好，位置也很好。谢谢
Clean room, Katina was so friendly and inviting. She was very helpful! The staff was great, I had breakfast every morning and it was always tasty and the staff was amazing!
The property is clean and feels safe. Our cars were not messed with. The room was nice. The front desk was friendly and helpful.
Housekeeping manager is rude and feels like nobody knows what she’s saying because it wasn’t English. Check in staff lady was great, our shower didn’t drain.
Check in was smooth. I love the rooms. The bedroom being separate from the living area was great.
Everyone was extremely nice and accommodating, the asst mgr was a little rude, maybe that is why the rest of the staff goes above and beyond.
The hotel was clean and quiet. I felt safe.
Great service desk and the location was just great for the AT&T stadium
The hotel staff were polite and friendly. They allowed me to check in early and brought extra sets of towels and makeup removal pads to the room upon request. They even called the room after I checked in to make sure I located it okay and to ask if there was anything I needed. The front staff was extremely knowledgeable about the area and events happening around town. They recommended a few local places to check out for a birthday dinner. I will definitely stay at this property again.
The staff were very accommodating and friendly. They allowed us to rest earlier than expected due to flight times. Definitely recommending them.