酒店回复: I really appreciate you taking the time to share your disappointment with your recent experience thatyou had at our hotel. We appreciate all feedback and we will use it to improve the guest experience. I willpass these concerns on to the respective department managers and follow up with them to ensure theyare corrected. We hope you will give us another chance if you are in the area.

酒店回复: Thank you for your feedback. We sincerely apologize for any confusion or inconvenience you experienced upon arrival. It is never our intention to cause any frustration during the check-in process. We understand how important a smooth and welcoming arrival is, and we regret that this was not your experience.Please know that we are actively reviewing our procedures to ensure better communication and clarity for all our guests. If you would be open to discussing this further, we’d appreciate the opportunity to make things right. Feel free to reach out to us directly at your convenience.

酒店回复: Thank you for sharing your feedback regarding your recent stay with us. I am very sorry to hear that your experience did not reflect the standards you expected from a Hampton property. Your comments about the room condition, bedding comfort, and professionalism of our team are concerning, and I sincerely apologize for the disappointment you encountered.Please know that we take guest feedback seriously, and we will be reviewing these issues with our housekeeping and management teams to ensure we address them promptly. We are committed to improving the guest experience and truly appreciate you bringing this to our attention.I would welcome the opportunity to speak with you directly and learn more about how we can make this right. If you are open to it, please feel free to contact me at the property at your convenience.Thank you again for your feedback, and we hope to have the chance to better serve you in the future.

酒店回复: Courtney,Thank you for taking the time to share your feedback. I am truly sorry to learn that your room felt damp and uncomfortable during your stay. That is not the experience we want for our guests, and I understand how frustrating that must have felt, especially in the morning when everything should feel fresh and ready for a new day.Our team is already investigating the room to ensure the HVAC and moisture levels are corrected, and we are addressing the overall condition so guests can feel completely at ease. Your comments help us improve, and we genuinely appreciate you bringing this to our attention.If your travels bring you back to the area, we would love the chance to provide you with a much better stay. Please feel free to contact me directly, and I will personally ensure a more comfortable room assignment.

酒店回复: Mr. Madison,Thank you for taking the time to share your feedback. I sincerely apologize that we were unable to honor your original request for a room with two queen beds during your recent stay. I understand how frustrating that must have been, especially after booking specific accommodations through Orbitz.While room types are always assigned based on availability at check-in, it’s our goal to do everything possible to fulfill each guest’s preferences. I regret that we fell short on this occasion and appreciate you bringing it to our attention so we can improve.

酒店回复: Holly,Thank you so much for sharing your kind words. We’re delighted to hear that you found our team to be friendly, kind, and helpful providing warm hospitality is always our top priority.We also appreciate your feedback regarding our guest rooms. Your comments are valuable as we continue to plan updates and improvements to enhance our guests’ experience.We truly enjoyed having you with us and hope to welcome you back again soon.

酒店回复: Hi Erwin,Thank you for sharing your feedback with us. I sincerely apologize for the experience you had during your stay this is far from the level of comfort and quality we want to provide. I’ve shared your comments with our leadership and maintenance teams to address the A/C issue, the room condition, and cleanliness concerns immediately.If you’re a member of the Hilton Honors program, I’d love to personally connect with you to offer points toward a future stay at any Hilton property as a gesture of goodwill. Please feel free to reach out directly or confirm your membership so I can assist.Thank you again for bringing this to our attention, and I truly hope we have the chance to restore your trust.

酒店回复: Hello Gustavo,Thank you for taking the time to share your wonderful feedback! We’re thrilled to know that you consistently enjoy clean rooms and the friendly service our team strives to provide. It means a lot to us that you’ve chosen to return several times over the past few weeks, and we’re grateful for your loyalty.We look forward to welcoming you back again soon for another great stay!