酒店回复: I really appreciate you taking the time to share your disappointment with your recent experience thatyou had at our hotel. We appreciate all feedback and we will use it to improve the guest experience. I willpass these concerns on to the respective department managers and follow up with them to ensure theyare corrected. We hope you will give us another chance if you are in the area.
1.0分
其他
原文
翻译提供方：Google
早上好，我不喜欢这项服务，因为我一到他们就告诉我没有付款。
展开
酒店回复: Thank you for your feedback. We sincerely apologize for any confusion or inconvenience you experienced upon arrival. It is never our intention to cause any frustration during the check-in process. We understand how important a smooth and welcoming arrival is, and we regret that this was not your experience.Please know that we are actively reviewing our procedures to ensure better communication and clarity for all our guests. If you would be open to discussing this further, we’d appreciate the opportunity to make things right. Feel free to reach out to us directly at your convenience.
酒店回复: Thank you for staying with us, we hope you have a blessed day.
5.0分
其他
原文
翻译提供方：Google
好的
5.0分
情侣出游
展开
The staff was very helpful & friendly. The accommodations were spacious, clean, & linens were very soft. This visit was one of the very best experienced in over 50 yrs staying in temporary lodgings.
展开
酒店回复: Hi Joy,Thank you so much for your wonderful review and perfect rating! We’re thrilled to hear that our team made you feel welcome and that you found the accommodations spacious, clean, and comfortable. It truly means a lot to us that, after over 50 years of staying in temporary lodgings, you consider this one of your very best experiences.We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back again soon.
4.0分
其他
展开
Nice employees, unfortunately my room didn’t have hair dryer but they got one for the next day. There were fresh flowers in vases but water had not been changed in days thus murky bad impression! I did speak to employee and desk and it was immediately taken care! Sometimes it is the little things. I normally done voice but if it my hotel I wouldn’t to know especially since it’s a simple fix at no cost!!
展开
酒店回复: Hi Esther,Thank you so much for sharing your feedback and for staying with us. We’re glad to hear that our team was able to assist you quickly, both with the hair dryer and the flowers. You’re absolutely right—sometimes the little details make the biggest difference, and we truly appreciate you bringing them to our attention.We apologize for the oversights and will be following up with our housekeeping team to ensure these simple but important details are consistently taken care of. Your experience helps us improve, and we’re grateful for your honesty.We hope to have the opportunity to welcome you back for an even better stay.
3.0分
情侣出游
展开
Everything was good from the room to the breakfast however when we came to check in for the check-in time of 3 pm the concierge person said our king room was not ready because they were very busy the night before. This is a hotel business that should have the staff to have the rooms ready by the check-in time for the next customers. We should not have to wait to check in. She ended up finding a room later but the unpleasantness if check-in was not what we were expecting.
展开
酒店回复: Dear Christine,Thank you for sharing your feedback and for staying with us. We’re glad to hear that you enjoyed your room and breakfast, but we sincerely apologize for the inconvenience you experienced at check-in.Your room should have been ready by the guaranteed check-in time, and we understand how frustrating it is to wait—especially after a long day of travel. We’re addressing this with our team to ensure we are properly staffed and prepared so this doesn’t happen again.We appreciate your patience and are glad our team was able to locate a room for you shortly afterward. We hope to have the opportunity to welcome you back for a smoother and fully enjoyable stay.
2.0分
家庭亲子
展开
Not the quality you would expect from a Hampton. Has not been updated in the rooms. Beds not comfortable along with poor bedspreads! The quality of personnel do not look professional.
I would NOT recommend this particular Hampton!!!!
展开
酒店回复: Thank you for sharing your feedback regarding your recent stay with us. I am very sorry to hear that your experience did not reflect the standards you expected from a Hampton property. Your comments about the room condition, bedding comfort, and professionalism of our team are concerning, and I sincerely apologize for the disappointment you encountered.Please know that we take guest feedback seriously, and we will be reviewing these issues with our housekeeping and management teams to ensure we address them promptly. We are committed to improving the guest experience and truly appreciate you bringing this to our attention.I would welcome the opportunity to speak with you directly and learn more about how we can make this right. If you are open to it, please feel free to contact me at the property at your convenience.Thank you again for your feedback, and we hope to have the chance to better serve you in the future.
2.0分
其他
Rooms felt older. They also felt very damp. Carpet felt wet and in the morning after we woke up everything felt damp in the room.
展开
酒店回复: Courtney,Thank you for taking the time to share your feedback. I am truly sorry to learn that your room felt damp and uncomfortable during your stay. That is not the experience we want for our guests, and I understand how frustrating that must have felt, especially in the morning when everything should feel fresh and ready for a new day.Our team is already investigating the room to ensure the HVAC and moisture levels are corrected, and we are addressing the overall condition so guests can feel completely at ease. Your comments help us improve, and we genuinely appreciate you bringing this to our attention.If your travels bring you back to the area, we would love the chance to provide you with a much better stay. Please feel free to contact me directly, and I will personally ensure a more comfortable room assignment.
2.0分
其他
paid for a room with 2 queen beds, but upon check in, all they had available were rooms with a king bed
展开
酒店回复: Mr. Madison,Thank you for taking the time to share your feedback. I sincerely apologize that we were unable to honor your original request for a room with two queen beds during your recent stay. I understand how frustrating that must have been, especially after booking specific accommodations through Orbitz.While room types are always assigned based on availability at check-in, it’s our goal to do everything possible to fulfill each guest’s preferences. I regret that we fell short on this occasion and appreciate you bringing it to our attention so we can improve.
可惜的是，床上的床垫质量很差，睡觉时床垫会下陷，床单有难闻的味道，而且床会吱吱作响。真是太恶心了，而且毫无用处。
早上好，我不喜欢这项服务，因为我一到他们就告诉我没有付款。
非常好
不错的酒店位于布达。抵达后收到了房间更新信息。房间很大很干净。早餐很丰富而且很好。附近有很多餐饮场所。
好的
The staff was very helpful & friendly. The accommodations were spacious, clean, & linens were very soft. This visit was one of the very best experienced in over 50 yrs staying in temporary lodgings.
Nice employees, unfortunately my room didn’t have hair dryer but they got one for the next day. There were fresh flowers in vases but water had not been changed in days thus murky bad impression! I did speak to employee and desk and it was immediately taken care! Sometimes it is the little things. I normally done voice but if it my hotel I wouldn’t to know especially since it’s a simple fix at no cost!!
Everything was good from the room to the breakfast however when we came to check in for the check-in time of 3 pm the concierge person said our king room was not ready because they were very busy the night before. This is a hotel business that should have the staff to have the rooms ready by the check-in time for the next customers. We should not have to wait to check in. She ended up finding a room later but the unpleasantness if check-in was not what we were expecting.
Not the quality you would expect from a Hampton. Has not been updated in the rooms. Beds not comfortable along with poor bedspreads! The quality of personnel do not look professional.
I would NOT recommend this particular Hampton!!!!
Rooms felt older. They also felt very damp. Carpet felt wet and in the morning after we woke up everything felt damp in the room.
paid for a room with 2 queen beds, but upon check in, all they had available were rooms with a king bed