酒店回复: Gracias por tomarse el tiempo de dejarnos una resena. Esperamos volver a verte.
4.0分
其他
原文
翻译提供方：Google
好的
1.0分
商务出差
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The female clerk called me about two minutes after I booked the room stating that they were overbooked and I wouldn’t be able to stay at the hotel and supposedly refunded me but haven’t received any confirmation on that yet also she wouldn’t give me number to corporate or let me speak to a manager and didn’t give her name
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酒店回复: Dear Andy, I would like to start off by apologizing for this behavior which is unacceptable. I will look into this matter and make sure it never happens again.
3.0分
家庭亲子
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The staff was wonderful and our room suited our purposes.
However, they are currently undergoing renovation, and the old rooms really need attention.
We saw a few roaches, but they came and sprayed, which helped.
Our biggest issue was there was minimal air conditioning in the bedroom. We had a suite with a separate bedroom, and rather than having an air conditioner or even a fan, there was a dinner plate size hole covered by a vent where the AC was just supposed to waft in from the other room. It was in the 100s in San Antonio, so it was insufficient to keep that room cool.
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酒店回复: Thank you for taking the time to share your experience with us. I do apologize for any inconvenience we are working diligently to address these issues.
5.0分
情侣出游
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I really liked staying here its located by the highway, and had a great pool, however the property is currently under renovations(we could not hear the noise) and there was signs that local unhoused people are a nuisance. We had no breakin to our vehicle but they were digging out trash and down the street there people sleeping on sidewalks.
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酒店回复: Thank you for taking the time to share your experience. Your feedback is very important to us we are working towards improving these issues.
1.0分
家庭亲子
Didn’t have the room I reserved and end up staying in a smaller room and having to buy an air mattress
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酒店回复: Thank you for taking the time share your feedback. I do apologize for any inconvenience .
4.0分
其他
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There is no AC in in 1 bedroom suites. Just a small hole with a fan trying to circulate the air. Tub was rusty and there is a $200 deposit if you live in town and are just wanting to get out of the house for a night but overall the rooms are very clean.
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酒店回复: Thank you for taking the time to share your experience. The quality of your stay is very important to us.
2.0分
其他
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Under renovations
When we stayed they didn’t have the pull out couch and the threw the sheets in the closet like they were dirty. They were still going through renovations throughout the hotel. We tried to request another room that had another bed for my mother and sister since the pull out couches weren’t pull out couches. I request to get into another room that had another bed for the inconvenience. They denied because all the rooms were booked for the night. I came back down to ask for some more blankets for the floor but the front desk told me that they had a room available. They moved us that night to another room and we stayed there. Around the afternoon we were done taking showers they had a leak in the bathroom by the vent that needed to get treated and we were told that we would have to move again. The maintenance came in and fixed it and told us that we would be able to stay in the room. Overall I just wouldn’t recommend coming or staying with family when the place is going through full renovations… they mentioned a 200 dollar fee if we broke or took anything so I had to take a picture of the lamp cover missing just in case because we didn’t take anything.
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酒店回复: First, I would like to apologize for any inconvenience. We are truly working diligently to turn this property around. Thank for taking the time to share your experience with us the quality of your stay is very important.
1.0分
情侣出游
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Hotel was dirty, and smelly room was not very clean. Tub was covered in rust underneath kitchen sink was a bucket collecting water and smelled horrible on the back of the bathroom door was a T-shirt from a prior stay of someone else. Do not recommend this hotel whatsoever.
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酒店回复: Thank you for taking the time to rate us. I do apologize for the inconvenience we are under new management and renovation to clean this property up. I hope you will consider us again in the future.
很好的酒店，位置很好
一切都很好。
早上接待处的小姑娘很细心。
下午则不然。
浴缸很脏
一切都好
一切都很棒
好的
The female clerk called me about two minutes after I booked the room stating that they were overbooked and I wouldn’t be able to stay at the hotel and supposedly refunded me but haven’t received any confirmation on that yet also she wouldn’t give me number to corporate or let me speak to a manager and didn’t give her name
The staff was wonderful and our room suited our purposes.
However, they are currently undergoing renovation, and the old rooms really need attention.
We saw a few roaches, but they came and sprayed, which helped.
Our biggest issue was there was minimal air conditioning in the bedroom. We had a suite with a separate bedroom, and rather than having an air conditioner or even a fan, there was a dinner plate size hole covered by a vent where the AC was just supposed to waft in from the other room. It was in the 100s in San Antonio, so it was insufficient to keep that room cool.
I really liked staying here its located by the highway, and had a great pool, however the property is currently under renovations(we could not hear the noise) and there was signs that local unhoused people are a nuisance. We had no breakin to our vehicle but they were digging out trash and down the street there people sleeping on sidewalks.
Didn’t have the room I reserved and end up staying in a smaller room and having to buy an air mattress
There is no AC in in 1 bedroom suites. Just a small hole with a fan trying to circulate the air. Tub was rusty and there is a $200 deposit if you live in town and are just wanting to get out of the house for a night but overall the rooms are very clean.
Under renovations
When we stayed they didn’t have the pull out couch and the threw the sheets in the closet like they were dirty. They were still going through renovations throughout the hotel. We tried to request another room that had another bed for my mother and sister since the pull out couches weren’t pull out couches. I request to get into another room that had another bed for the inconvenience. They denied because all the rooms were booked for the night. I came back down to ask for some more blankets for the floor but the front desk told me that they had a room available. They moved us that night to another room and we stayed there. Around the afternoon we were done taking showers they had a leak in the bathroom by the vent that needed to get treated and we were told that we would have to move again. The maintenance came in and fixed it and told us that we would be able to stay in the room. Overall I just wouldn’t recommend coming or staying with family when the place is going through full renovations… they mentioned a 200 dollar fee if we broke or took anything so I had to take a picture of the lamp cover missing just in case because we didn’t take anything.
Hotel was dirty, and smelly room was not very clean. Tub was covered in rust underneath kitchen sink was a bucket collecting water and smelled horrible on the back of the bathroom door was a T-shirt from a prior stay of someone else. Do not recommend this hotel whatsoever.