酒店回复: Hello Antonio,Thank you for sharing your feedback. We strive to provide a positive experience for all our guests and take your comments seriously. Your insights regarding the room conditions and shower facilities will help us in improving our services. We appreciate you bringing this to our attention, and we encourage you to share your experience with our management team directly for further discussion.

酒店回复: Hello william,Thank you for sharing your feedback. We understand waiting at the front desk can be frustrating, and we will evaluate our check-in process. The concerns regarding the restaurant and bar area, as well as the hot tub and door issues, are important to us and will be addressed with the appropriate team. Regarding the double booking, we take such situations seriously and will ensure this matter is reviewed to prevent future occurrences. Your insights help us improve the overall experience for our guests.

酒店回复: Hello Lashawn, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

酒店回复: Dear Guest,We are sorry to hear about the noise and disturbances you encountered during your stay. While we're glad you found our staff to be great, it's disappointing to know that your comfort was compromised by your neighbors. We appreciate your understanding regarding our efforts to address the situation, and I assure you that your feedback will be taken seriously to improve our guest experience. Thank you again for your input, and we hope to provide you with a much better experience in the future.

酒店回复: Dear Guest,We're sorry to hear that your recent stay didn't fully meet your expectations. We understand how important it is to have a clean room and hot water, especially when you’re looking to rest before an event. Your comments will be shared with our housekeeping team to ensure these issues are addressed. We appreciate your input and hope to provide you with a better experience on your next visit.

酒店回复: Hi Eddie,We take guest concerns very seriously and have thoroughly investigated the matter. Based on our findings, there was no evidence to support the claim of a break-in during your stay. We kindly request that you refrain from posting negative reviews as they do not accurately reflect the situation. We remain committed to ensuring a safe and secure environment for all our guests.

酒店回复: Hello Maribel,We are thrilled to hear that you enjoyed our top-notch service during your stay. Your satisfaction is our priority, and we appreciate your kind feedback. We strive to provide all guests with an excellent experience.

酒店回复: Hi Griffin,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 1. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.