酒店回复: Thank you for your great review. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let Angel know how awesome she is and share your review with the rest of our team as well. Please come see us again soon!
5.0分
其他
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Everything went well from check-in through check-out. The Embassy Suites was perfect for our family of 4, and the price booking via ******* was unbeatable. I will continue booking through ******* for all of my travel needs.
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酒店回复: We are thrilled to hear that you had a first-rate experience at the Embassy Suites Dallas Frisco. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!
5.0分
其他
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The property and room were very clean and all the staff spoke to us and were very friendly. Location is very good. Definitely will be staying at this property again.
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酒店回复: We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.
3.0分
家庭亲子
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Property was nice inside, staff was great. The room has some issues. The bed smelled terrible, like the bedding/pillowcases weren’t changed and had a bad body odor to them. The shower dripped and wouldn’t shut all the way off. The tv in the sitting area wasn’t working correctly, the screen had blue and green lines throughout the pictures. The lamp in the sitting area was broken, one of the bulbs was dangling and the shade was broken off and someone just sat it on top to cover the broken light but when we tried to turn it on or off it would fall completely off and not work. The heat in the room didn’t work either, it was extremely cold even when we set it to 80 degrees. We had to check out a day early and find other accommodations.
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酒店回复: Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority.
4.0分
其他
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Great experience especially when the lock broke on our door and we where locked out for 1.5 hour thanksgiving more . Was late to help prepare the meal with my daughter, but they were very friendly and professional and fixed it as soon as they could. We had a great Thanksgiving and everything was taken care of when we returned. Loved the hotel will be back for sure.
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酒店回复: I'm glad our service helped make for a nice trip. All compliments are appreciated, but it's especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area, I hope we are your first choice for lodging.
2.0分
商务出差
The staff did seem to care. The building has really begun to show its age, the beds were broken and the execution of breakfast was far from stellar.
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酒店回复: We appreciate your feedback and apologize that our hotel and accommodations left you underwhelmed. We are committed to providing an excellent experience for our guests and are always working on improving. Your input is highly valuable, and we will take your comments into consideration as we continue to make enhancements. We hope to have the opportunity to better serve you on your next visit.
1.0分
家庭亲子
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We walked into the room at 8:30pm and saw a roach crawling on the wall. Found one again in the bedroom area. Air conditioning did NOT work and woke up sweating. Roach was also crawling in clothing. Finally after a horrific nights sleep, went down to check about a refund or moving rooms. They wanted to put us in the room right next door! We said absolutely not, so we moved down the hall…which was the best they could do. The new room had 0 roaches, smelled better and the air worked. Disappointed they did not offer to comp that first night!
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酒店回复: I'm very sorry that we inconvenienced you with a room change. We do take pest control very seriously and contract with a third-party vendor for preventative maintenance. I'm glad that your new rooms were much more comfortable. Thank you for staying with us and for taking the time to share your feedback, which we use to continually improve. We hope to have the chance to host you again for a flawless experience.
不错，值得推荐
Embassy酒店是老式风格，需要翻新。不过住得很舒服，早餐也不错。
性价比很高
酒店非常好，员工超级友好，特别是前台的Angel小姐，还有那位好心的酒店班车司机。
Everything went well from check-in through check-out. The Embassy Suites was perfect for our family of 4, and the price booking via ******* was unbeatable. I will continue booking through ******* for all of my travel needs.
The property and room were very clean and all the staff spoke to us and were very friendly. Location is very good. Definitely will be staying at this property again.
Property was nice inside, staff was great. The room has some issues. The bed smelled terrible, like the bedding/pillowcases weren’t changed and had a bad body odor to them. The shower dripped and wouldn’t shut all the way off. The tv in the sitting area wasn’t working correctly, the screen had blue and green lines throughout the pictures. The lamp in the sitting area was broken, one of the bulbs was dangling and the shade was broken off and someone just sat it on top to cover the broken light but when we tried to turn it on or off it would fall completely off and not work. The heat in the room didn’t work either, it was extremely cold even when we set it to 80 degrees. We had to check out a day early and find other accommodations.
Great experience especially when the lock broke on our door and we where locked out for 1.5 hour thanksgiving more . Was late to help prepare the meal with my daughter, but they were very friendly and professional and fixed it as soon as they could. We had a great Thanksgiving and everything was taken care of when we returned. Loved the hotel will be back for sure.
The staff did seem to care. The building has really begun to show its age, the beds were broken and the execution of breakfast was far from stellar.
We walked into the room at 8:30pm and saw a roach crawling on the wall. Found one again in the bedroom area. Air conditioning did NOT work and woke up sweating. Roach was also crawling in clothing. Finally after a horrific nights sleep, went down to check about a refund or moving rooms. They wanted to put us in the room right next door! We said absolutely not, so we moved down the hall…which was the best they could do. The new room had 0 roaches, smelled better and the air worked. Disappointed they did not offer to comp that first night!