Not enough lighting, very dark, other than the bathroom and very minimal areas for storage. Neither elevator worked day of checkout so difficult exit for us due to husband’s disability. Probably will not stay there again
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
3.0分
其他
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Hotel is meh. Granbury square is 5 Star
If I walk into a hotel and there is no antibacterial hand soap in the bathroom, my star rating automatically drops to a 3 star to start. It is absolutely mind boggling that, especially after a pandemic, all hotels wouldn’t supply hand soap. Gross. How many people are pooping and then not properly washing their hands and then touching the door handles and the elevator buttons? The hotel room was below average. We walked in and it was musty and humid. You had to have the AC set to 67 in order to keep it cool and breathable. The shower door was rusty and had low water pressure. The floor was gross. There was one place to hang ONE towel. The view was outstanding! Anything with a water view is A+ in my book. The hotel has not taken advantage of the views though. No outdoor pool and limited seating outside. The pathway is great right in front of the hotel but there are no signs to tell how far it goes past the bridge. Definitely missing out on kayak rentals or paddle boarding at the city beach. The star of the stay was that the town square was in walking distance. Tons of shops, a great bookstore and restaurants. Please be aware that quite a few places are closed on Mondays, including the highly recommended “Christina’s” restaurant. Overall, I can’t wait to stay in Granbury again near Christmas time to shop the cute square. Would not stay at this hotel again though unless the bathrooms are upgraded/cleaned more detailed and hand soap is included!
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
3.0分
商务出差
There was no buffet, they had an event and prioritized that over the rest of the guests at the hotel.
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酒店回复: Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
4.0分
其他
Loved being there and enjoying the beach only issue was the waitress we had for the breakfast was a bit rude and not ver helpful
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酒店回复: Thank you for the review. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.
4.0分
其他
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Overall, very good hotel in a great location. All ice machines were out, so inconvenient to get ice, although they got it for you quickly. They need to simplify breakfast options. They explained it several times and I'm still not exactly sure what the difference between the options are. To-go, Buffet and Order off a Menu. I have no idea what the To-go menu was. Never saw it and was never offered the option. The Buffet was not a buffet. You ordered off a menu for the main courses (except you could only get scrambled eggs) and fruit, toast, cereal, etc. was setup for a buffet (serve yourself). It was the same menu for Order off a Menu. Only one waitress, one cook and a lot of confusion. Took way too long to get the meal after ordering, which was not timely either. It is a shame because this could really be a great hotel, but based on the price per night, does not meet expectations.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
5.0分
情侣出游
Very comfortable bed, large walk-in shower, very clean, nice view of the lake, courteous helpful staff
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property have resulted in you having a great stay. Safe travels, and please come see us again in the future!
4.0分
家庭亲子
The breakfast setup was not adequately explained. In past years when I have stayed at this facility, the breakfast was complimentary.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
5.0分
其他
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Impressed/Enjoyed the trip.
Our first time there and we were really impressed with everything the comfortable rooms bed. the outside area was so relaxing looking out to the water sitting out by the pool. The area was really hot in there unless that’s how it’s supposed to be the kids had fun and enjoyed it. We definitely will go back. Thank you
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酒店回复: We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
5.0分
情侣出游
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The hotel staff made this stay top notch. The rooms were clean and quiet and it had beautiful views of the lake. It was just a short walking distance to town square for dining and shopping. My only complaint would be that the bartender poured me a very small glass of wine, and for the price, I wouldn't order drinks there again. Seems to also be a complaint from others. This doesn't change my review of this hotel, as I would definitely stay here again (I'll just bring my own wine). I would give this hotel ten stars if I could!
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酒店回复: Thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
5.0分
商务出差
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Best location in Granbury with its peaceful boardwalk connecting to the little beach next door. I loved strolling after dinner! This location is just a few blocks down the road from the adorable downtown too, where there is great dining and cute shops. My only disappointment from the hotel was that the breakfast was not included and when i paid for it... it was really bad. However this turned out to be a blessjng in disguise as it forced me into town where I found MUCH better options!!
I definitely plan to return the next time I am in Granbury.
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酒店回复: Dee, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
Not enough lighting, very dark, other than the bathroom and very minimal areas for storage. Neither elevator worked day of checkout so difficult exit for us due to husband’s disability. Probably will not stay there again
Hotel is meh. Granbury square is 5 Star
If I walk into a hotel and there is no antibacterial hand soap in the bathroom, my star rating automatically drops to a 3 star to start. It is absolutely mind boggling that, especially after a pandemic, all hotels wouldn’t supply hand soap. Gross. How many people are pooping and then not properly washing their hands and then touching the door handles and the elevator buttons? The hotel room was below average. We walked in and it was musty and humid. You had to have the AC set to 67 in order to keep it cool and breathable. The shower door was rusty and had low water pressure. The floor was gross. There was one place to hang ONE towel. The view was outstanding! Anything with a water view is A+ in my book. The hotel has not taken advantage of the views though. No outdoor pool and limited seating outside. The pathway is great right in front of the hotel but there are no signs to tell how far it goes past the bridge. Definitely missing out on kayak rentals or paddle boarding at the city beach. The star of the stay was that the town square was in walking distance. Tons of shops, a great bookstore and restaurants. Please be aware that quite a few places are closed on Mondays, including the highly recommended “Christina’s” restaurant. Overall, I can’t wait to stay in Granbury again near Christmas time to shop the cute square. Would not stay at this hotel again though unless the bathrooms are upgraded/cleaned more detailed and hand soap is included!
There was no buffet, they had an event and prioritized that over the rest of the guests at the hotel.
Loved being there and enjoying the beach only issue was the waitress we had for the breakfast was a bit rude and not ver helpful
Overall, very good hotel in a great location. All ice machines were out, so inconvenient to get ice, although they got it for you quickly. They need to simplify breakfast options. They explained it several times and I'm still not exactly sure what the difference between the options are. To-go, Buffet and Order off a Menu. I have no idea what the To-go menu was. Never saw it and was never offered the option. The Buffet was not a buffet. You ordered off a menu for the main courses (except you could only get scrambled eggs) and fruit, toast, cereal, etc. was setup for a buffet (serve yourself). It was the same menu for Order off a Menu. Only one waitress, one cook and a lot of confusion. Took way too long to get the meal after ordering, which was not timely either. It is a shame because this could really be a great hotel, but based on the price per night, does not meet expectations.
Very comfortable bed, large walk-in shower, very clean, nice view of the lake, courteous helpful staff
The breakfast setup was not adequately explained. In past years when I have stayed at this facility, the breakfast was complimentary.
Impressed/Enjoyed the trip.
Our first time there and we were really impressed with everything the comfortable rooms bed. the outside area was so relaxing looking out to the water sitting out by the pool. The area was really hot in there unless that’s how it’s supposed to be the kids had fun and enjoyed it. We definitely will go back. Thank you
The hotel staff made this stay top notch. The rooms were clean and quiet and it had beautiful views of the lake. It was just a short walking distance to town square for dining and shopping. My only complaint would be that the bartender poured me a very small glass of wine, and for the price, I wouldn't order drinks there again. Seems to also be a complaint from others. This doesn't change my review of this hotel, as I would definitely stay here again (I'll just bring my own wine). I would give this hotel ten stars if I could!
Best location in Granbury with its peaceful boardwalk connecting to the little beach next door. I loved strolling after dinner! This location is just a few blocks down the road from the adorable downtown too, where there is great dining and cute shops. My only disappointment from the hotel was that the breakfast was not included and when i paid for it... it was really bad. However this turned out to be a blessjng in disguise as it forced me into town where I found MUCH better options!!
I definitely plan to return the next time I am in Granbury.