This hotel is one of our favorites. We’ve stayed multiple times and each time we look forward to the next time. Clean, well staffed and the location is wonderful.
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酒店回复: We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
2.0分
其他
Staff wasn’t doing very much and breakfast was terrible with terrible options and service
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
4.0分
其他
Something about the shower gel that irritated my skin to the point of rash. Otherwise, best hotel in Granbury.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
5.0分
其他
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I didn't go to the bar or eat breakfast but it looked amazing and others were having a good time at the bar. Looked better than other hotels I have stayed at. It was clean and comfortable. i would stay here again. Location and parking were the best for this town very convenient.
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酒店回复: We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
3.0分
家庭亲子
Pool was murky, all ice machines broken, elevator broken. Staff was very friendly and thank God there was a bar.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
3.0分
情侣出游
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Not enough lighting, very dark, other than the bathroom and very minimal areas for storage. Neither elevator worked day of checkout so difficult exit for us due to husband’s disability. Probably will not stay there again
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
3.0分
其他
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Check in clerk was friendly and bar tender was nice. Enjoyed the "trial" smash burger. I'd suggest the patties be way thinner and the onions be sliced a lot thinner, but overall it was delicious! The manager was not only unfriendly but unhelpful. Room was bad. When we walked in it smelt like stinky feet. Access to the bathroom was very hard because the doors to the bathroom and the room would collide so you couldn't have them open at the same time. Bed was uncomfortable pillows were terrible and the shades are absolutely useless. There's a light that shines into the bedroom that these thin little shades do not block and it is bright all night long. Will not stay here again.
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酒店回复: Thank you for the review. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.
3.0分
其他
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Hotel is meh. Granbury square is 5 Star
If I walk into a hotel and there is no antibacterial hand soap in the bathroom, my star rating automatically drops to a 3 star to start. It is absolutely mind boggling that, especially after a pandemic, all hotels wouldn’t supply hand soap. Gross. How many people are pooping and then not properly washing their hands and then touching the door handles and the elevator buttons? The hotel room was below average. We walked in and it was musty and humid. You had to have the AC set to 67 in order to keep it cool and breathable. The shower door was rusty and had low water pressure. The floor was gross. There was one place to hang ONE towel. The view was outstanding! Anything with a water view is A+ in my book. The hotel has not taken advantage of the views though. No outdoor pool and limited seating outside. The pathway is great right in front of the hotel but there are no signs to tell how far it goes past the bridge. Definitely missing out on kayak rentals or paddle boarding at the city beach. The star of the stay was that the town square was in walking distance. Tons of shops, a great bookstore and restaurants. Please be aware that quite a few places are closed on Mondays, including the highly recommended “Christina’s” restaurant. Overall, I can’t wait to stay in Granbury again near Christmas time to shop the cute square. Would not stay at this hotel again though unless the bathrooms are upgraded/cleaned more detailed and hand soap is included!
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
3.0分
商务出差
There was no buffet, they had an event and prioritized that over the rest of the guests at the hotel.
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酒店回复: Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
4.0分
其他
Loved being there and enjoying the beach only issue was the waitress we had for the breakfast was a bit rude and not ver helpful
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酒店回复: Thank you for the review. We apologize for the experience you had with one of our associates. We will be reviewing your stay with the team to ensure a better guest experience in the future. Please feel free to reach out to the hotel directly if you would like to discuss this issue further with a member of our team. We appreciate you choosing to stay with us and hope to welcome you again in the future.
This hotel is one of our favorites. We’ve stayed multiple times and each time we look forward to the next time. Clean, well staffed and the location is wonderful.
Staff wasn’t doing very much and breakfast was terrible with terrible options and service
Something about the shower gel that irritated my skin to the point of rash. Otherwise, best hotel in Granbury.
I didn't go to the bar or eat breakfast but it looked amazing and others were having a good time at the bar. Looked better than other hotels I have stayed at. It was clean and comfortable. i would stay here again. Location and parking were the best for this town very convenient.
Pool was murky, all ice machines broken, elevator broken. Staff was very friendly and thank God there was a bar.
Not enough lighting, very dark, other than the bathroom and very minimal areas for storage. Neither elevator worked day of checkout so difficult exit for us due to husband’s disability. Probably will not stay there again
Check in clerk was friendly and bar tender was nice. Enjoyed the "trial" smash burger. I'd suggest the patties be way thinner and the onions be sliced a lot thinner, but overall it was delicious! The manager was not only unfriendly but unhelpful. Room was bad. When we walked in it smelt like stinky feet. Access to the bathroom was very hard because the doors to the bathroom and the room would collide so you couldn't have them open at the same time. Bed was uncomfortable pillows were terrible and the shades are absolutely useless. There's a light that shines into the bedroom that these thin little shades do not block and it is bright all night long. Will not stay here again.
Hotel is meh. Granbury square is 5 Star
If I walk into a hotel and there is no antibacterial hand soap in the bathroom, my star rating automatically drops to a 3 star to start. It is absolutely mind boggling that, especially after a pandemic, all hotels wouldn’t supply hand soap. Gross. How many people are pooping and then not properly washing their hands and then touching the door handles and the elevator buttons? The hotel room was below average. We walked in and it was musty and humid. You had to have the AC set to 67 in order to keep it cool and breathable. The shower door was rusty and had low water pressure. The floor was gross. There was one place to hang ONE towel. The view was outstanding! Anything with a water view is A+ in my book. The hotel has not taken advantage of the views though. No outdoor pool and limited seating outside. The pathway is great right in front of the hotel but there are no signs to tell how far it goes past the bridge. Definitely missing out on kayak rentals or paddle boarding at the city beach. The star of the stay was that the town square was in walking distance. Tons of shops, a great bookstore and restaurants. Please be aware that quite a few places are closed on Mondays, including the highly recommended “Christina’s” restaurant. Overall, I can’t wait to stay in Granbury again near Christmas time to shop the cute square. Would not stay at this hotel again though unless the bathrooms are upgraded/cleaned more detailed and hand soap is included!
There was no buffet, they had an event and prioritized that over the rest of the guests at the hotel.
Loved being there and enjoying the beach only issue was the waitress we had for the breakfast was a bit rude and not ver helpful