This is our second stay and it was just as great as the first. I love how beautiful yet laid back this resort is. The food is always delicious and the staff is so friendly. We plan on making our stay at The Gaylord a yearly tradition. The only I recommend is to check the closure dates for their waterpark. We were sad we didn’t get to go this year because it was closed for the season.
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酒店回复: Thank you so much for staying with us! We appreciate your patronage and hope to see you again in the future!
5.0分
其他
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Great place to stay with beautiful views of the atrium. Restaurants a bit on the spiny side, but to be expected in such a nice place. The rooms had enough space for a couple but would be a bit cramped for a family of four or more. Only thing we felt missing was a microwave in the room. We would return again, though for a nice upscale place to stay sometime.
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酒店回复: Thank you so much for staying with us! We appreciate your patronage and hope to see you again in the future!
3.0分
其他
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Safe never worked in room. Requested it to be repaired two times through the front desk. It was never done. Had to carry with me property I ordinarily would lock in the room safe.
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酒店回复: Thank you so much for staying with us! We greatly appreciate you taking the time to leave this message. My team is reviewing your comments, and we will be doing out best to make future stays better for you and all of our guests.
5.0分
情侣出游
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I believe the waiter that served us was Julio from Elsavador was Excellent , so much so that we ate at the steakhouse twice. He was awesome. Funny knowledgeable, and very professional.
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酒店回复: Thank you so much for staying with us! We appreciate your patronage and hope to see you again in the future!
2.0分
其他
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When we arrived at 5:30pm for our party of 4 they said they didn’t have any 2 queen rooms available. We were forced into a small king room with 2 rollaways. Because the size of the room was small, there was no room in the rollaway that was between the bed and tv, so we were having to crawl over each other in the night. That the facility thought this was acceptable was shocking.
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酒店回复: Thank you so much for staying with us! We greatly appreciate you taking the time to leave this message. My team is reviewing your comments, and we will be doing out best to make future stays better for you and all of our guests.
设施齐全卫生干净
入住和退房手续都非常顺利！我们喜欢这里的一切，从房间到水上乐园。客房服务人员非常细心周到，确保我们的房间每天都一尘不染。客房送餐服务每次都在20分钟内送达，总是比预期早。度假村非常干净，代客泊车服务快捷方便。
带家人来这里很棒，有很多活动可以参加。乘坐班车可以到达附近很多地方，强烈推荐！
没有性价比
很遗憾，我们一进门办理入住就感到非常失望。前台工作人员态度冷淡，我们等了大约30分钟才办理入住。办理完入住后，我们被告知天堂岛在我们入住期间关闭，只有最后一天开放。停车费很贵，感觉就像被绑架了一样。房间一股很陈旧的味道，而且由于是通过*******预订的，我们无法取消预订。所有餐厅都关门很早，而且去哪儿都得走很多路。泳池绝对是我们这次入住体验中唯一值得称道的地方。不推荐这家酒店，以后也不会再来了。真是太可惜了，我们原本对这次母女之旅充满期待。
This is our second stay and it was just as great as the first. I love how beautiful yet laid back this resort is. The food is always delicious and the staff is so friendly. We plan on making our stay at The Gaylord a yearly tradition. The only I recommend is to check the closure dates for their waterpark. We were sad we didn’t get to go this year because it was closed for the season.
Great place to stay with beautiful views of the atrium. Restaurants a bit on the spiny side, but to be expected in such a nice place. The rooms had enough space for a couple but would be a bit cramped for a family of four or more. Only thing we felt missing was a microwave in the room. We would return again, though for a nice upscale place to stay sometime.
Safe never worked in room. Requested it to be repaired two times through the front desk. It was never done. Had to carry with me property I ordinarily would lock in the room safe.
I believe the waiter that served us was Julio from Elsavador was Excellent , so much so that we ate at the steakhouse twice. He was awesome. Funny knowledgeable, and very professional.
When we arrived at 5:30pm for our party of 4 they said they didn’t have any 2 queen rooms available. We were forced into a small king room with 2 rollaways. Because the size of the room was small, there was no room in the rollaway that was between the bed and tv, so we were having to crawl over each other in the night. That the facility thought this was acceptable was shocking.