酒店回复: Estimado Flavio,Gracias por tomarse el tiempo de compartir sus comentarios y por haberse hospedado con nosotros. Agradecemos su preferencia y la amabilidad de reconocer a nuestro personal.Lamentamos sinceramente los inconvenientes con los canales en español, la caldera de la alberca y la conexión a Internet. Este no es el nivel de servicio que buscamos ofrecer y sus observaciones ya han sido compartidas con nuestro equipo para tomar las medidas necesarias y mejorar la experiencia de nuestros huéspedes en futuras estancias.Agradecemos su retroalimentación, ya que nos ayuda a seguir mejorando. Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia más satisfactoria.Atentamente,La Gerencia

酒店回复: Thank you, Judith, for your feedback and for giving us the opportunity to host you. We sincerely apologize for the inconveniences you experienced. We maintain high standards of service, and your comments have been shared with our management team to take proper corrective action for future stays.

酒店回复: Hello,We’re truly sorry to hear about your experience. This is certainly not the level of service we strive to provide. We take all feedback seriously and would appreciate the opportunity to look into what happened. Please contact us directly so we can investigate the situation and work toward a resolution.Thank you for bringing this to our attention.

酒店回复: Thank you for reaching out and for your feedback. We sincerely apologize for the inconvenience you experienced during check-in.This is not the standard of service we aim to provide. We will be notifying our management team to ensure proper action is taken to prevent similar situations in the future.We appreciate your loyalty and hope to have the opportunity to better serve you next time.Best regards,

酒店回复: Dear Mutazz,Thank you for your recent stay and for taking the time to share your feedback. We apologize for the inconvenience caused by the noise and the building access. Your comments are valuable and have been shared with our management team as we continue working to improve the guest experience.We appreciate your visit and hope to better serve you in the future.Best regards,

酒店回复: Thank you for your loyalty and valuable feedback. We're thrilled to hear you enjoyed our facilities, breakfast options, and the cleanliness of the rooms. We're especially glad our staff made a positive impression—your kind words mean a lot to us

酒店回复: Estimada Wellmarie,¡Muchas gracias por su excelente calificación y su amable comentario! Nos alegra saber que disfrutó su estancia con nosotros. Esperamos tener el placer de recibirla nuevamente muy pronto.Cordialmente,

酒店回复: Dear Lynn,Thank you for taking the time to share your feedback. We sincerely apologize for the multiple inconveniences you experienced during your stay. This is certainly not the level of comfort or service we aim to provide.We regret to hear about the issues with your room amenities, repeated room changes, and the limited breakfast options. Please know that your comments have been shared with our management and maintenance teams so we can address these concerns immediately and prevent similar issues from occurring in the future.We truly appreciate your honesty and your patience, and we hope to have the opportunity to provide you with a much better experience on a future visit.Kind regards,

酒店回复: Dear Margo,Thank you for taking the time to share your feedback and for your loyalty. We sincerely apologize for the inconveniences you experienced during your stay. This is certainly not the level of service we aim to provide.Please know that your comments have been shared with our management team to ensure proper action is taken for future stays. We truly value your input, as it helps us improve our service for all guests.Sincerely,

酒店回复: Dear Deborahn,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival and for the challenges you faced during your redirected stay. This is certainly not the level of service we strive to provide.We are very sorry to hear about the lack of breakfast, the duplicate charge, and the housekeeping issues you encountered. Your comments are extremely valuable, and we have shared them with our management team to ensure these concerns are addressed promptly with the appropriate staff.Please know that this is not the experience we want for our guests, and we truly regret that we fell short of your expectations. Thank you again for bringing this to our attention. We hope you will give us another opportunity to provide you with a much better experience in the future.