酒店回复: Thank you, Carolina, for your feedback and for choosing to stay with us.We sincerely apologize for the discomfort and inconveniences you experienced during your stay, including the issues with the beds, air conditioning, housekeeping, and breakfast availability. This does not meet the high standards we strive for, and your comments have been shared with our management team to help improve our services.We appreciate your honesty and thank you for bringing these matters to our attention.
1.0分
情侣出游
原文
翻译提供方：Google
酒店的网速极慢。浴缸有锈迹。因为我们没能看周四晚上的足球比赛，酒店退款了，我们换了另一家酒店。
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酒店回复: Thank you, Judith, for your feedback and for giving us the opportunity to host you. We sincerely apologize for the inconveniences you experienced. We maintain high standards of service, and your comments have been shared with our management team to take proper corrective action for future stays.
1.0分
家庭亲子
原文
翻译提供方：Google
我在入住前联系过这家酒店，但他们没有接听我的电话或短信，他们拿走了我的钱，而且从未提供退款
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酒店回复: Hello,We’re truly sorry to hear about your experience. This is certainly not the level of service we strive to provide. We take all feedback seriously and would appreciate the opportunity to look into what happened. Please contact us directly so we can investigate the situation and work toward a resolution.Thank you for bringing this to our attention.
1.0分
其他
原文
翻译提供方：Google
无法办理入住
等了将近40分钟，按了门铃，却始终没有人来办理入住。最后只好另找地方预订了。
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酒店回复: Thank you for reaching out and for your feedback. We sincerely apologize for the inconvenience you experienced during check-in.This is not the standard of service we aim to provide. We will be notifying our management team to ensure proper action is taken to prevent similar situations in the future.We appreciate your loyalty and hope to have the opportunity to better serve you next time.Best regards,
2.0分
商务出差
原文
翻译提供方：Google
距离州际公路太近，交通噪音太大，而且没有直接的坡道进入大楼，必须走上台阶
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酒店回复: Dear Mutazz,Thank you for your recent stay and for taking the time to share your feedback. We apologize for the inconvenience caused by the noise and the building access. Your comments are valuable and have been shared with our management team as we continue working to improve the guest experience.We appreciate your visit and hope to better serve you in the future.Best regards,
4.0分
家庭亲子
原文
翻译提供方：Google
设施总体不错，早餐选择丰富。房间干净整洁，维护良好。工作人员非常出色。
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酒店回复: Thank you for your loyalty and valuable feedback. We're thrilled to hear you enjoyed our facilities, breakfast options, and the cleanliness of the rooms. We're especially glad our staff made a positive impression—your kind words mean a lot to us
3.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Nos alegra saber sobre su experiencia positiva, calificando su estancia con un 6/10. Aunque no dejó comentarios adicionales, esta calificación refleja una baja satisfacción, por lo cual nos disculpamos por no haber alcanzado las expectativas durante su estancia.Agradecemos su preferencia y le esperamos nuevamente en el futuro.
4.0分
其他
Outside the building is loud, as it is right next to the freeway. Other than that it was great. Staff is great and helpful.
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酒店回复: Dear Mr. Portillo,Thank you for your feedback and for choosing to stay with us. We’re glad to hear you had a great experience overall and that our team made a positive impression.We understand that the proximity to the freeway can be a challenge for some guests, and we appreciate your understanding. Your feedback helps us continue to improve.We hope to welcome you back again soon!Sincerely,
2.0分
其他
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The area was safe and parking was great. Just when they check you in the CC you give for the deposit they hold they will continue to charge per night $50, $30 until I locked my card.
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酒店回复: Dear Mr. Hollon,Thank you for your feedback and for staying with us.We’re glad to hear you felt safe in the area and found the parking convenient. However, we sincerely apologize for the confusion and frustration regarding the credit card authorization process. This is not the experience we want for our guests.Please know that incidental holds are standard practice, but they should be clearly explained at check-in. We will review your comments with our front desk team to ensure our policies are communicated more clearly moving forward.We appreciate you bringing this to our attention and hope we’ll have the opportunity to welcome you back for a smoother experience in the future.Kind regards,
4.0分
其他
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Unfortunately I found the breakfast ( hot items) lacking or limited for vegetarian. And there was no hot coffee available for guest in the lobby after breakfast hours.
There was a small incident with ants in the room but the staff addressed it right away with the professionalism expected as well as changed my room. Will I return or recommend Fairfield Inn? Yes because of it's staff, overall cleanliness and location. The ant incident may have been an isolated occurrence.
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酒店回复: Dear Ms. Herring,Thank you for taking the time to share your detailed feedback.We’re pleased to hear that our staff’s professionalism, the hotel’s cleanliness, and our convenient location left a positive impression on you. We're also glad our team was able to quickly and professionally address the issue in your room.That said, we apologize for the limited vegetarian options during breakfast and the lack of coffee availability after hours. Your suggestions are valuable, and we will certainly review them with our team as we continue working to improve the guest experience.Thank you again for your thoughtful comments—and for your willingness to return and recommend us. We look forward to welcoming you back in the future.Warm regards,
床很糟糕，超级不舒服，空调也坏了。我们住了三个晚上，他们一天都没打扫过房间。我们不得不去要毛巾，结果自己拿了出来。走廊脏兮兮的，乱糟糟的，而且不止我们几个人。更别提他们提供美式早餐，但因为我不知道厨房具体细节，所以没提供。他们马上就让我们去另一家酒店做早餐，但我们因为时间太长而没去。我们本来应该在这家酒店省钱的。我绝对不推荐。千万别在这里浪费钱。
酒店的网速极慢。浴缸有锈迹。因为我们没能看周四晚上的足球比赛，酒店退款了，我们换了另一家酒店。
我在入住前联系过这家酒店，但他们没有接听我的电话或短信，他们拿走了我的钱，而且从未提供退款
无法办理入住
等了将近40分钟，按了门铃，却始终没有人来办理入住。最后只好另找地方预订了。
距离州际公路太近，交通噪音太大，而且没有直接的坡道进入大楼，必须走上台阶
设施总体不错，早餐选择丰富。房间干净整洁，维护良好。工作人员非常出色。
不
Outside the building is loud, as it is right next to the freeway. Other than that it was great. Staff is great and helpful.
The area was safe and parking was great. Just when they check you in the CC you give for the deposit they hold they will continue to charge per night $50, $30 until I locked my card.
Unfortunately I found the breakfast ( hot items) lacking or limited for vegetarian. And there was no hot coffee available for guest in the lobby after breakfast hours.
There was a small incident with ants in the room but the staff addressed it right away with the professionalism expected as well as changed my room. Will I return or recommend Fairfield Inn? Yes because of it's staff, overall cleanliness and location. The ant incident may have been an isolated occurrence.