The staff were outstanding; friendly, engaging, and courteous. They take customer service seriously and are attentive to the customer’s needs. I highly recommend this hotel.
5.0分
其他
It was nice until I showed up the desk assistant was very rude
I guess that’s how these texas people behave
No manors
2.0分
其他
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Middle of the night evacuations
The fire alarm went off in the middle of the night. Guests were scared and couldn’t. Eventually after more than 30 minutes of the blasting alarm and guests standing in the hallway in pajamas, firefighters came and asked guests to evacuate. The staff was not present to provide information. It was very scary. Staff could have made an attempt to provide information or clarification.
我们住了，好
会再次入住
很好
我们最担心的是前台的 Gillian。到达酒店后，Gillian 接待了我们，她立即要求查看卡和身份证。在递给我们所需物品后，我们被告知不能使用出示的卡。我的妻子向她保证卡是有效的，但她表示没有某张卡就无法为我们办理入住手续。由于信息泄露，我们在旅行时不使用银行卡。但好吧，不管怎样……我们了解政策，因为我们拥有一家餐车业务。因此，我们走到一边将资金转入我们的个人账户。在等待期间，其他几位客人办理了入住手续。Gillian 一直对我们语气单调，但后来她高兴地向其他客人打招呼。我和妻子注意到她允许一位说自己没有卡的客人办理入住手续。不仅如此，在被同一位客人告知她不记得存档的卡的最后四位数字后，他们进行了友好的交谈，而 Gillian 则完成了入住手续。接下来，她为另一位客人办理了入住手续，顺便说一句，这位客人从未出示过他的卡。他只是把卡放进机器里。最后，我们又回到了前台。吉莉安接过我的卡，检查了一下，然后把它滑回柜台让我去办。她的声音再次变得单调——几乎听不见。我不能肯定地说她对某个群体更有偏见，但我可以肯定地说，我们感到被定型了。
一切都是理所当然的
优质的服务
非常好
The staff were outstanding; friendly, engaging, and courteous. They take customer service seriously and are attentive to the customer’s needs. I highly recommend this hotel.
It was nice until I showed up the desk assistant was very rude
I guess that’s how these texas people behave
No manors
Middle of the night evacuations
The fire alarm went off in the middle of the night. Guests were scared and couldn’t. Eventually after more than 30 minutes of the blasting alarm and guests standing in the hallway in pajamas, firefighters came and asked guests to evacuate. The staff was not present to provide information. It was very scary. Staff could have made an attempt to provide information or clarification.