Had to wait for our room to be ready even though we got there at 3:15. Room was freezing cold. Couldn’t get the thermostat to work so just turned it off.
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酒店回复: Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. We will have maintenance look into this room to make sure these items are all fixed, and you don't run into this issue again.
2.0分
其他
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I chose this property because I needed a Jacuzzi and a nice shower after a long days drive. Sadly the Jacuzzi was out of order and shower had no water pressure and had moldy sealant. Disappointing. On the plus side was the location. Lots of restaurants and shops near the hotel.
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酒店回复: Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this
1.0分
其他
Building looks nice on the outside but was falling apart on the inside sorry I wasted my money there
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酒店回复: Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this.
4.0分
家庭亲子
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The property looks nice. The pool is broken and it doesn’t seem that they are in any rush to have it fixed. I was told the hot tub worked. When we tried it out it was luke warm. They did have a man go heat it up. It took a while but they did try. By the next morning it was perfect. The lady at breakfast was super nice and the breakfast was really good. I just feel if the pool is out of order they need to alert people making reservations as we would have gone somewhere else. It was clean, the staff nice, and breakfast was good.
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酒店回复: We are so grateful for your kind words. Thanks for sharing your review with us and the community.
2.0分
其他
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The staff was nice and professional. Breakfast was the usual free breakfast—nothing special. The hot tub had stains, and a small shelf in the shower fell off during use and hit my foot. The bathroom door would not close properly. The treadmill belt slips while running.
When I mentioned these issues to the manager, they essentially said the hotel was too busy to repair the room and made excuses for everything. They explained that different people have different views and that most guests don’t mind these issues. However, for $160 a night, these problems should have been addressed.
Additionally, the side door on the ground floor (used for going in and out of the hotel) was not locked, which is a safety concern.
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酒店回复: Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. We will have our maintenance crew look into the room issues as well as the building's side door entrance.
5.0分
其他
Easy check in, great amenities, pretty good breakfast and ideal location. Highly recommend and would book again
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酒店回复: Dear guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
3.0分
其他
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Water stains on ceiling.. missing grout on bathroom floor, low toilet pressure, mildew smell in room , just seemed dated and not super clean . One elevator broke down . Pool dirty and scummy.. said closed for maintenance but no one was working on it. Only gave us one key card and we kept having to get it re keyed. Just seemed like they were having a lot of issues. We would have changed hotels but had a large group already there. Will not stay here again.
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酒店回复: Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. We will have maintenance look into all these issues. We do apologize for all the inconveniences.
3.0分
家庭亲子
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The bathroom door drug on the floor so bad that it took 2 people to open. The floor was so scuffed it had clearly been that way for a while. Ceiling was hanging down The room was huge and beds were good. Except the sofa bed. It was so bad we went and bought an air mattress for my daughter
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酒店回复: Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this.
5.0分
家庭亲子
Very pleased with our stay. Ray in the kitchen was the best, so kind and full of hospitality.
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酒店回复: Dear guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
1.0分
其他
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The staff was not very helpful at all. The Hotel was just dirty. My room smelled like mildew, the carpet was damp/wet, the bathroom tiles were coming up and shifting every step I took on them because there was no grout left, and the shower had no hot water!!!!!
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酒店回复: Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. We will look into these issues and hopefully have a full resolution on why you did not have hot water.
Ok
Had to wait for our room to be ready even though we got there at 3:15. Room was freezing cold. Couldn’t get the thermostat to work so just turned it off.
I chose this property because I needed a Jacuzzi and a nice shower after a long days drive. Sadly the Jacuzzi was out of order and shower had no water pressure and had moldy sealant. Disappointing. On the plus side was the location. Lots of restaurants and shops near the hotel.
Building looks nice on the outside but was falling apart on the inside sorry I wasted my money there
The property looks nice. The pool is broken and it doesn’t seem that they are in any rush to have it fixed. I was told the hot tub worked. When we tried it out it was luke warm. They did have a man go heat it up. It took a while but they did try. By the next morning it was perfect. The lady at breakfast was super nice and the breakfast was really good. I just feel if the pool is out of order they need to alert people making reservations as we would have gone somewhere else. It was clean, the staff nice, and breakfast was good.
The staff was nice and professional. Breakfast was the usual free breakfast—nothing special. The hot tub had stains, and a small shelf in the shower fell off during use and hit my foot. The bathroom door would not close properly. The treadmill belt slips while running.
When I mentioned these issues to the manager, they essentially said the hotel was too busy to repair the room and made excuses for everything. They explained that different people have different views and that most guests don’t mind these issues. However, for $160 a night, these problems should have been addressed.
Additionally, the side door on the ground floor (used for going in and out of the hotel) was not locked, which is a safety concern.
Easy check in, great amenities, pretty good breakfast and ideal location. Highly recommend and would book again
Water stains on ceiling.. missing grout on bathroom floor, low toilet pressure, mildew smell in room , just seemed dated and not super clean . One elevator broke down . Pool dirty and scummy.. said closed for maintenance but no one was working on it. Only gave us one key card and we kept having to get it re keyed. Just seemed like they were having a lot of issues. We would have changed hotels but had a large group already there. Will not stay here again.
The bathroom door drug on the floor so bad that it took 2 people to open. The floor was so scuffed it had clearly been that way for a while. Ceiling was hanging down The room was huge and beds were good. Except the sofa bed. It was so bad we went and bought an air mattress for my daughter
Very pleased with our stay. Ray in the kitchen was the best, so kind and full of hospitality.
The staff was not very helpful at all. The Hotel was just dirty. My room smelled like mildew, the carpet was damp/wet, the bathroom tiles were coming up and shifting every step I took on them because there was no grout left, and the shower had no hot water!!!!!