酒店回复: Per your conversation with our General Manager, you were made aware of the situation before check in and you declined any attempts to make this right.
5.0分
家庭亲子
原文
翻译提供方：Google
我喜欢干净的环境
酒店回复: Gracias por tu fantástica reseña.
3.0分
家庭亲子
原文
翻译提供方：Google
又旧又有点脏
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酒店回复: Gracias por tus comentarios. Esperamos volver a verte cuando hayamos terminado la renovación. ¡Que tengas un buen día!
5.0分
家庭亲子
原文
翻译提供方：Google
住宿愉快
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酒店回复: Gracias por tomarte un momento para compartir tu experiencia. Si hay algo que podamos hacer para que tu estadía sea mejor la próxima vez, habla con cualquier miembro de nuestro equipo y nos esforzaremos por asegurarnos de que estés 100 % satisfecho. Esperamos volver a recibirte pronto.
4.0分
其他
原文
翻译提供方：Google
又好又经济
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酒店回复: Gracias por tomarte un momento para compartir tu experiencia. Si hay algo que podamos hacer para que tu estadía sea mejor la próxima vez, habla con cualquier miembro de nuestro equipo y nos esforzaremos por asegurarnos de que estés 100 % satisfecho. Esperamos volver a recibirte pronto.
2.0分
其他
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Elevator was out, water filtration system was not working, so you couldn’t drink the water and the breakfasts were poor. They used Mr. Coffee pots for coffee and they were always empty. Will not be staying here again. I feel like the elevator and water filtration issues should have been mentioned at booking!
4.0分
情侣出游
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The room was clean. The beds were comfortable. The only little problems we had was bathtub fixtures were loose, and the ice machine was broke everybody there was helpful and friendly.
1.0分
其他
I spoke to the manager and the reservation was made in error. The reservation is still showing
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酒店回复: Hello, I have checked our records and show that your reservation was cancelled with our front desk agent and refunded. Please contact me if you have any questions.
4.0分
情侣出游
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The hotel seems to be under construction or going through renovations. The elevators didn’t work. The ice machine was broken, so the front desk staff offered to fill the ice bucket with the kitchen ice. The hallway carpeting was noticeably rippled and could cause someone to trip on it. The room seemed very clean with these exceptions: all 3 bottles in the shower were empty (shower gel/shampoo/conditioner). There was also a used face cloth hanging on the shower curtain rod. The breakfast was inedible unfortunately. The eggs and potatoes were LOADED with salt. The bacon tasted extremely salty too. The waffle makers still managed to get the waffle mixture stuck on them really bad, even though we sprayed them beforehand…so maybe the spray was old or something? I like this hotel and its staff so I hope these things improve. The front desk young woman that checked us in was kind and welcoming. I like that the hotel has a number of essentials if you forgot them.
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酒店回复: Thank you so much for taking the time to share your detailed feedback. We truly appreciate your honesty and your continued support of our hotel.We’re very sorry to hear about the inconveniences you experienced during your stay. Your comments regarding the renovations, elevator issues, ice machine, hallway carpeting, and in-room amenities have been noted and shared with our maintenance and housekeeping teams for immediate attention. We’re also reviewing our breakfast offerings to ensure better quality and consistency—your input is incredibly helpful in that process.On a brighter note, we’re thrilled to hear that our front desk team made a positive impression and that you appreciated the availability of essential items. We’ll be sure to pass along your kind words to the team member who checked you in.Your loyalty means a lot to us, and we’re committed to making the necessary improvements, so your next visit is more comfortable and enjoyable. Please don’t hesitate to reach out directly if there’s anything we can do to make your next stay exceptional.
2.0分
其他
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Smelled like sewage; elevator not operational; shampoo and shower gel containers were empty and when I asked the front desk for replacements, they had no shower gel. Television and remote were outdated and very difficult to work--couldn't put in channel numbers so it was guesswork how to find stations of interest. Property itself is in the poorest condition of any Hampton Inn we have ever stayed in and needs a complete makeover. We were really surprised at the lack of attention given to excellence. It felt like staying in a Rodeway Inn rather than a Hampton Inn.
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酒店回复: Thank you for your feedback. We're truly sorry your stay did not meet expectations. The issues you mentioned—odor, elevator, empty toiletries, and outdated amenities—are being addressed as part of our ongoing improvements. We understand your disappointment and appreciate your honesty.Your experience is not reflective of the standards we strive for, and we hope you'll consider giving us another chance in the future. Please feel free to reach out if you'd like to discuss your stay further.
由于顾问不在岗，他们给我们安排了 3 楼，没有任何折扣。
我喜欢干净的环境
又旧又有点脏
住宿愉快
又好又经济
Elevator was out, water filtration system was not working, so you couldn’t drink the water and the breakfasts were poor. They used Mr. Coffee pots for coffee and they were always empty. Will not be staying here again. I feel like the elevator and water filtration issues should have been mentioned at booking!
The room was clean. The beds were comfortable. The only little problems we had was bathtub fixtures were loose, and the ice machine was broke everybody there was helpful and friendly.
I spoke to the manager and the reservation was made in error. The reservation is still showing
The hotel seems to be under construction or going through renovations. The elevators didn’t work. The ice machine was broken, so the front desk staff offered to fill the ice bucket with the kitchen ice. The hallway carpeting was noticeably rippled and could cause someone to trip on it. The room seemed very clean with these exceptions: all 3 bottles in the shower were empty (shower gel/shampoo/conditioner). There was also a used face cloth hanging on the shower curtain rod. The breakfast was inedible unfortunately. The eggs and potatoes were LOADED with salt. The bacon tasted extremely salty too. The waffle makers still managed to get the waffle mixture stuck on them really bad, even though we sprayed them beforehand…so maybe the spray was old or something? I like this hotel and its staff so I hope these things improve. The front desk young woman that checked us in was kind and welcoming. I like that the hotel has a number of essentials if you forgot them.
Smelled like sewage; elevator not operational; shampoo and shower gel containers were empty and when I asked the front desk for replacements, they had no shower gel. Television and remote were outdated and very difficult to work--couldn't put in channel numbers so it was guesswork how to find stations of interest. Property itself is in the poorest condition of any Hampton Inn we have ever stayed in and needs a complete makeover. We were really surprised at the lack of attention given to excellence. It felt like staying in a Rodeway Inn rather than a Hampton Inn.