酒店回复: Thank you for sharing your feedback, we truly appreciate you taking the time to let us know about your experience. We're very sorry to hear that your stay did not meet expectations, and we sincerely regret the inconvenience caused.Regarding room allocation, please know that we do not assign rooms based on any specific criteria; rooms are allocated based on availability at the time of check-in. We understand that receiving an accessible room unexpectedly may have been unsettling, and we’re glad we were able to resolve this by offering a standard room.As for the green light in the room, it is a mandatory fire exit indicator required for safety compliance. However, we recognize that it can be disruptive to sleep, and we’re actively exploring ways to reduce its brightness to improve guest comfort.Your feedback is invaluable to us, and we’re committed to making improvements wherever possible. We hope to have the opportunity to welcome you again and provide a more seamless experience.
5.0分
标准房
独自旅行
非常好，酒店也很干净。
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酒店回复: Hi there,Thank you so much for the perfect score! We're really pleased to hear you found the hotel clean and had a great stay. We look forward to welcoming you again.Warm regards,Maksim PospelovFront Office ManagerHoliday Inn London Gatwick Airport
酒店回复: Hi there,Thank you for your detailed feedback! We're glad you found the location convenient for Gatwick and appreciated the breakfast, dinner, and nearby amenities.We’ve taken note of your comment regarding the bottled water and will certainly keep this in mind as we continue to enhance our guest experience.We hope to welcome you back again soon!Warm regards,Maksim PospelovFront Office ManagerHoliday Inn London Gatwick Airport
酒店回复: Thank you for your feedback! Sincerely, Holiday INN Gatwick Airport Hotel
5.0分
双床房
商务出差
很好，交通方便
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酒店回复: Dear Guest,Thank you for your wonderful review! We're glad you enjoyed your stay and found the location convenient for getting around — and the picture you took from your room is amazing!We hope to welcome you back again soon.Warm regards,Maksim PospelovFront Office ManagerHoliday Inn London Gatwick Airport
酒店新停车方便，房间面积不大不过设计合理，早餐还可以水果多，价格合适离机场很近，卫生整洁干净，很适合早班机离开伦敦选择了这家，性价比较高。
作为ihg二十多年的会员，这次英国游在ihg酒店吃药太多，真不想给它们好评。这家也是遇到问题的，我订的双床房，给了残疾人房，我们不歧视人家，也不计较。可是这种房型晚上是有个绿油油的灯不可以关闭的，熄灯后满屋绿光。11点多打电话到前台都没人接电话，亲自到前台协商，后来换了个普通房间。搞不清是不是对针对亚洲人，还是携程价格比较划算的缘故，反正感觉怪怪的，在你之前checkin的白皮黄毛所去方向和你的房间不一样。希望携程硬气一点，好好发展，多替国内客户撑腰。
非常好，酒店也很干净。
从GATWICK机场做巴士十五分左右，巴士是有料的单程4.5把你，来回是8.0镑（回程一个月以内有效）。
英国乡村基调的旅馆和早餐，非常NICE。
旅馆附近走路十分钟有一家TESCO超市，营业到晚上十二点，非常便宜。
网上搜索推荐的，住的挺舒适离机场也不远，有到机场的大巴，不过需要付费哦，单程4.5英镑还能接受，环境不错里面设施齐全
这家酒店真的很好。有巴士每15分钟一班开往机场，交通非常方便。早餐美味，员工友善，房间也很舒适。下次一定会再预订。
房间设施正常，没有亮点，也没有明显短板，只是房间内没有一般酒店都会放置的2瓶水。最大的优势就是靠近Gatwick机场，开车5分钟左右即可到达。酒店隔壁有2家加油站，方便加油还车。机场周边吃饭的地方不多，酒店的早餐和晚餐都还行。
房间很舒服，门口就有机场专线，晚上餐厅的有啤酒吧，非常适合想喝一杯的家人们，这家的飞鱼薯条个人觉得非常好吃，作为英国的国菜很正宗👍👍😋😋
很好，交通方便
房间有点让人失望。装修品质一般，设施也很简陋，就只能凑合住一晚。房间窗外景色很差（对着旁边大楼的屋顶）。
吹风机功率小得可怜，还老是过热，闻起来有烧焦味。后来发现它短路了，用起来真挺危险的。
不过早餐倒是很丰盛，种类多样又好吃。有全套英式早餐和欧陆式早餐。这绝对是这次住宿最值得称赞的地方。