酒店回复: Thank you so much for rating your stay! We are happy to hear that you enjoyed your time at the Canalta Airdrie and we look forward to serving you again.
3.0分
其他
My only complaint was being charged more at the desk than my booking with ******* said my total would be. Problem is, not sure if that's on ******* or hotel?
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酒店回复: Hello Mark,Thank you for reaching out and bringing this to our attention. We take all billing concerns seriously and would like to look into this matter for you. Please give us a call and send us your personal email address so we can review the charges privately and we will send you a detailed folio. Have a great week!
4.0分
家庭亲子
Great pool and comfy clean rooms. Booked a king suite but ended up in a 2 queen room was disappointed.
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酒店回复: Hello ALice,Thank you so much for taking the time to leave us such a pleasant review. We are thrilled that you enjoyed the hospitality services provided to you at the Canalta Airdrie. We continuously strive to deliver the best customer service possible! Have a wonderful day and please come back again soon.
4.0分
其他
Spacious and clean. Everything works. The only draw back is some guests are running down in the hallway a bit.
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酒店回复: Hello Shiau-Yin,Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so we are very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Canalta Airdrie and we cannot wait to serve you again in the near future!
5.0分
家庭亲子
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Great friendly staff check in lady was amazingly helpful and had no problem getting us a playpen for our 11 month old. Extremely clean room comfortable beds. Accommodating to our 2 service dogs without any issues. We will definitely be returning
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酒店回复: Hello Michelle,Thank you for taking the time to share your positive experience at the Canalta Airdrie. We take pride in giving outstanding service to every guest and we are overjoyed to receive your compliments and appreciation. We hope to see you here once again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have!
3.0分
商务出差
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i had booked 2 rooms, when i got to the hotel, i was informed that ******* overbokked the rooms and they only had 1 room available. I did not receive an notification for this from *******.
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酒店回复: Hello Clyde,Thank you for taking the time out of your day to share your review. We apologize that we were not able to provide you with a stay you were satisfied with. Overbooking is an issue that we constantly have to battle and we are very sorry that you had to go through this problem. However, we are confident that we can devise a solution to make it up to you if you provide us with the opportunity to speak with you further. You are very valuable to us!
5.0分
家庭亲子
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We often book rooms while visiting family in the area and this is our first visit here. We absolutely love this hotel! Family friendly, clean and quiet with easy access to all their on site activities. Hot tub is hot, pool and slides are fun, the games room a bonus and the restaurant 👍 and the gal at the desk was phenomenal.
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酒店回复: Hello Dawna,Thank you for visiting the Canalta Airdrie and for sharing your positive experience! We are overjoyed that you appreciated our facilities and hospitality. It is only when we receive such positive feedback, that we know we have done our jobs well. Thank you again for this remarkable review, as you made our day! We strive to deliver great experiences consistently, so please come back again to stay at the property the next time you are in the area.
5.0分
情侣出游
Friendly staff, clean and very comfortable room. Thanks for the great stay while passing through.
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酒店回复: Hello Maria,Thank you so muchfor taking the time to share your feedback regarding your stay! We are glad that we were able to meet your expectations. Thank you for staying at the Canalta Airdrie and we hope that you will consider us the next time you are staying in the area!
5.0分
家庭亲子
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Great large room for families. A little loud with pool outside window at 8am but very manageable. Window sill of window leading to pool is thick with dust, and makes the room dark because the window leads to the water slide. We weren’t in room much, but if we you were you’d likely prefer a brighter room.
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酒店回复: Hello Lesley,Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so we are very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Canalta Airdrie and we cannot wait to serve you again in the near future!
5.0分
其他
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Very Good Hotel
My trip was very pleasant. The accommodations were clean, the pool was well-kept, and the staff were helpful. The beds I slept on were particularly comfortable, and I experienced no back pain. I even considered contacting the mattress manufacturer to commend them on their design. Overall, I had a very positive experience.
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酒店回复: Hello Colin,Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so we are very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Canalta Airdrie and we cannot wait to serve you again in the near future!
推荐
热情好客的员工，宽敞的房间，床也很大，非常宽敞。
早餐券可以作为押金或预订早餐。
我们用押金支付了差价，点了单点菜。
非常满意。
My only complaint was being charged more at the desk than my booking with ******* said my total would be. Problem is, not sure if that's on ******* or hotel?
Great pool and comfy clean rooms. Booked a king suite but ended up in a 2 queen room was disappointed.
Spacious and clean. Everything works. The only draw back is some guests are running down in the hallway a bit.
Great friendly staff check in lady was amazingly helpful and had no problem getting us a playpen for our 11 month old. Extremely clean room comfortable beds. Accommodating to our 2 service dogs without any issues. We will definitely be returning
i had booked 2 rooms, when i got to the hotel, i was informed that ******* overbokked the rooms and they only had 1 room available. I did not receive an notification for this from *******.
We often book rooms while visiting family in the area and this is our first visit here. We absolutely love this hotel! Family friendly, clean and quiet with easy access to all their on site activities. Hot tub is hot, pool and slides are fun, the games room a bonus and the restaurant 👍 and the gal at the desk was phenomenal.
Friendly staff, clean and very comfortable room. Thanks for the great stay while passing through.
Great large room for families. A little loud with pool outside window at 8am but very manageable. Window sill of window leading to pool is thick with dust, and makes the room dark because the window leads to the water slide. We weren’t in room much, but if we you were you’d likely prefer a brighter room.
Very Good Hotel
My trip was very pleasant. The accommodations were clean, the pool was well-kept, and the staff were helpful. The beds I slept on were particularly comfortable, and I experienced no back pain. I even considered contacting the mattress manufacturer to commend them on their design. Overall, I had a very positive experience.