酒店回复: Dear Guest,Thank you very much for your detailed review. We are pleased to know that you found our facilities and services satisfactory, as well as the tranquility of our surroundings. We are also glad that you enjoyed the convenience of our location near shopping centers, supermarkets and a variety of restaurants.We look forward to welcoming you again at Novotel Mexico City Santa Fe on your next visit to Mexico City.Best regards,Elena OnofreFront Desk Manager
酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during check-in and with your room access. We understand how frustrating it must have been, and we regret that our service did not reflect the warm and attentive hospitality we strive to provide.Your comments regarding the reservation process and the key card issue have been shared with our team to ensure better communication and smoother procedures in the future. We also appreciate your feedback about breakfast and will continue working to improve our offerings.Your experience is very important to us, and we hope to have the opportunity to welcome you again and provide a much more pleasant stay.Sincerely,Mangement Novotel Mexico City Santa Fe
酒店回复: Dear Guest,Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe. We are glad to hear that you found our rooms comfortable and that you enjoyed our breakfast.We appreciate your suggestion about the south-facing rooms and are pleased to know that our staff provided you with friendly and approachable service. We strive to provide a memorable experience for all our guests.We look forward to having the pleasure of welcoming you again on your next visit to Mexico City.Best regards,Elena OnofreFront Desk Manager
酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the quality of the breakfast not meeting your expectations. We value your comments and will work on improving our offerings.On a positive note, we are pleased to hear that our service met your standards. We strive to provide excellent service, and your kind words are encouraging.We hope to have the opportunity to serve you again and provide a better dining experience.Best regards,Hotel Management Novotel Mexico City Santa Fe
设施：好
卫生：好
环境：安静 方便 旁边就是商场超市 餐厅很多
服务：好
服务台接待小哥说找不到预定，跟携程沟通了，才处理好的，前台还很不耐烦的表情，结果楼上刷卡开门，开不出，又跑下来一趟，很简单的事，又是一通加密操作，看不懂！早餐不怎么样！
房间大小一般，但是很舒服，能订到朝南的房间就更好了，所有的服务人员都是微笑服务，很贴心，此隔壁的希尔顿花园好太多了，早餐也非常不错，尤其推荐鸡蛋饼，哈哈😃
位置还是不错的，就是还在装修中
位置很中心，新装修的，非常干净。住得很愉快。
房间干净整洁，环境安静舒适
干净，整洁，早餐好
非常舒适宽敞，床很舒服，休息得很好。食物味道不错，米歇拉达啤酒更是棒极了！强烈推荐作为休闲度假的好去处。
朋友一起出去还不错 就是点点贵
早餐好难吃，不过服务态度挺好的