酒店回复: Dear Marisol,Thank you for your feedback. We appreciate your suggestion regarding breakfast and will consider your perspective. Hopefully, the rest of your stay was pleasant, and you'll consider returning to Courtyard Fort Myers at I-75 and Gulf Coast Town Center for another incredible getaway in the future.Sincerely,Management Team
3.0分
情侣出游
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I know the hotel is undergoing some construction but the parking situation was terrible. there was almost nowhere to park with all the garbage containers & containers taking up sooo many parking spaces…. also, the water pressure was weak, and the water barely got warm. For the rate of the room per night, I would still expect to be able to park without issues… & have decent shower.
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酒店回复: Dear Daniel, Thank you for sharing your feedback about your recent stay with us. Please accept our sincerest apologies for the significant inconveniences you experienced with both parking and your shower. We deeply regret that your stay fell so far short of your expectations, especially given the rate you paid.You are absolutely right to expect convenient parking and a fully functional, comfortable shower, and we failed to deliver on those fundamental aspects during your visit.The construction project is intended to enhance our guest experience in the long term, but we clearly need to manage its impact better, particularly regarding the parking situation. Additionally, we are addressing the water pressure and temperature issue you reported with our maintenance team immediately to ensure it is resolved for future guests.Your feedback is invaluable in helping us identify and correct these issues. To better understand your stay and discuss this further, I have sent a private message to the email address associated with your reservation. We would appreciate the opportunity to make this right.We hope you will consider giving us another chance in the future to provide you with the seamless and comfortable experience you deserve.Best regards,
5.0分
商务出差
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The staff was efficient, nice and professional. Quick and easy check in. Free easy parking, small shop for snacks or necessities and updated, clean lobby and nice room with really good ac. Would come again and recommend to others!
5.0分
商务出差
Lots of convenient shopping/restaurants within walking distance, and the employees were very friendly & helpful
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酒店回复: Dear Bryan,We are thrilled to hear you enjoyed the convenient shopping and dining options within walking distance. Our team strives to be friendly and helpful, and it's great to know they made a positive impression. Your satisfaction is our priority, and we're pleased to have met your expectations.Sincerely,Management Team
5.0分
其他
Mari at the Front Desk was AMAZING - great check in process, super pleasant and happy in her job. Throrough and helpful - Best I have ever seen
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酒店回复: Dear Ed,Thank you for your wonderful review and excellent rating. We are thrilled to hear about your positive experience with Mari at the Front Desk. It is fantastic to know she made your check-in process pleasant and efficient. Her dedication to her job truly shines through, and we will definitely share your compliments with her. We appreciate your kind words and hope to welcome you back soon.Sincerely,Management Team
4.0分
商务出差
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Check-in was quick. However, the tv remote didn’t work and the outdoor (ground level) window was unlocked-as was the door to the adjoining room. We were only there for a quick overnight sleep, and in this regard I gave 4 stars because the beds were comfy, shower pressure was great, air conditioning worked great, and food was good.
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酒店回复: Dear Jean,Thank you for sharing your feedback. It's wonderful to hear that the smooth check-in and comfort of the beds, along with effective air conditioning and satisfying food, contributed positively to your stay. At the same time, concerns about the non-functioning TV remote and the security of windows and doors are taken seriously and will be addressed promptly to enhance guest safety and convenience. We look forward to welcoming you back for a seamless experience here at Courtyard Fort Myers at I-75 and Gulf Coast Town Center.Sincerely,Management Team
4.0分
情侣出游
The people in the room above ours were heavy footed meaning they were trampling around late at night and I could hear them
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酒店回复: Thank you for staying with us. We’re sorry to hear that the noise from the room above impacted your experience. We understand how important a restful stay is and appreciate your feedback. We hope to welcome you again for a more peaceful stay.
5.0分
商务出差
Love it very nice and clean. The area around the property excellent.
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酒店回复: Dear Rafael,Thank you for choosing Courtyard Fort Myers at I-75 and Gulf Coast Town Center and sharing your perfect rating! We are delighted to hear that our standard of cleanliness and location added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon!Sincerely,Management Team
4.0分
其他
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Katrina at front desk was very helpful and friendly!! Hotel is very clean and updated. Our only complies that the room didn’t have enough coffee for 2 nor cups. Othersygreqt place and very convenient for dinner right outside door at mall
服务态度很好
即使是国际早餐，他们也应该包括早餐
I know the hotel is undergoing some construction but the parking situation was terrible. there was almost nowhere to park with all the garbage containers & containers taking up sooo many parking spaces…. also, the water pressure was weak, and the water barely got warm. For the rate of the room per night, I would still expect to be able to park without issues… & have decent shower.
The staff was efficient, nice and professional. Quick and easy check in. Free easy parking, small shop for snacks or necessities and updated, clean lobby and nice room with really good ac. Would come again and recommend to others!
Lots of convenient shopping/restaurants within walking distance, and the employees were very friendly & helpful
Mari at the Front Desk was AMAZING - great check in process, super pleasant and happy in her job. Throrough and helpful - Best I have ever seen
Check-in was quick. However, the tv remote didn’t work and the outdoor (ground level) window was unlocked-as was the door to the adjoining room. We were only there for a quick overnight sleep, and in this regard I gave 4 stars because the beds were comfy, shower pressure was great, air conditioning worked great, and food was good.
The people in the room above ours were heavy footed meaning they were trampling around late at night and I could hear them
Love it very nice and clean. The area around the property excellent.
Katrina at front desk was very helpful and friendly!! Hotel is very clean and updated. Our only complies that the room didn’t have enough coffee for 2 nor cups. Othersygreqt place and very convenient for dinner right outside door at mall