Staff was friendly and efficient during check in and out. Of course the breakfast was awesome!
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酒店回复: Thank you for sharing your positive experience at Holiday Inn Express & Suites High Point South. It's great to hear that our team made a positive impression with their friendly and efficient service during your check-in and check-out.We're also glad you enjoyed our complimentary breakfast each morning! We hope to have the pleasure of welcoming you back for another enjoyable stay soon.
4.0分
其他
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The woman who served the daily breakfast was extremely nice and friendly. All other workers were meh. Not bad, not good. One day our room did not get cleaned. Aside from the woman serving breakfast, the experience was as expected; not great, not bad.
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酒店回复: Thank you for recognizing our breakfast attendant, we will ensure she is aware of your comments. Also, we will speak with all team members to ensure they know that exceptional service can be the difference between an ok and great experience.
5.0分
其他
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I mistakenly booked the wrong size room and Melissa was very accommodating in getting us the correct size room. This is my third stay at this property in 3 months and everyone has always been wonderful.
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酒店回复: Thank you for your kind words, we are delighted to know that Melissa was able to assist you with your reservation and thank you for being a repeat guest.
5.0分
其他
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Simply great!
Very pleasant lady welcomed us. Quick, easy, marvelous after a long day traveling. Room was very clean, big towels, good bath products. Breakfast offered good choices, fresh coffees, quiet surroundings.
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酒店回复: Thank you for your positive review, we look forward to welcoming you back in the future!
5.0分
其他
Perfect for an overnight stop
Hotel was great. The lady that checked us in was very kind and polite. Room was super clean. Definitely recommend
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酒店回复: Thank you for your positive review, I am grateful that our staff took care of you!
1.0分
其他
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Upon check I was advised that my room was closed for maintenance. I was traveling with 3 small children, my wife and my Daughter. They advised they could give me 2 queens rooms, but could not guarantee that they would be side by side or in the same floor. The reservation was made over a week ago. Someone. Old have called and told me.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced upon arrival, especially while traveling with your family. I completely understand how important it is to have your accommodations ready and appropriately arranged.Unfortunately, due to unforeseen maintenance issues, the room you reserved became unavailable, and I regret that we were unable to notify you in time. We understand how frustrating this must have been, and I apologize that we could not guarantee adjacent rooms as an alternative.Your concerns have been shared with our management team so we can better communicate proactively with our guests in the future. We truly value your business and hope you’ll consider giving us another opportunity to provide a better experience
5.0分
其他
1day stay, quick check in and out. Breakfast was decent with good options. Enjoyed the pool and room was clean.
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酒店回复: Thank you for your review! We're glad to hear you had a smooth check-in and check-out, enjoyed our breakfast options, and had a great time at the pool. It's also wonderful to know your room met your expectations. We appreciate your feedback and hope to welcome you back again soon
3.0分
家庭亲子
Friendly help staff. Lobby clean waters and snacks available very nice. Bathrooms need an upgrade major league. Rugs in rooms could be cleaner.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found our staff friendly and appreciated the clean lobby along with the available waters and snacks. We also appreciate your honest comments about the bathrooms and room rugs, these are areas we're actively working to improve. Your input helps us enhance the guest experience, and we hope to have the opportunity to welcome you back for an even better stay.
3.0分
家庭亲子
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We’ve come here for years on the way to the beach. It could use some upgrades- especially the pool area. The seating in the pool area was broken down and dirty. It needs some significant attention.
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酒店回复: Thank you for your continued loyalty and for sharing your feedback. We appreciate your comments and will review the condition of the pool area to ensure improvements are made. Hope to accommodate you again in the future.
5.0分
其他
Very comfortable bed and loved the large pillows. Quiet area even though freeway was pretty close.
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酒店回复: Thank you so much for your kind words! It's great to know that our location offered a peaceful stay. We hope to welcome you back soon!
Staff was friendly and efficient during check in and out. Of course the breakfast was awesome!
The woman who served the daily breakfast was extremely nice and friendly. All other workers were meh. Not bad, not good. One day our room did not get cleaned. Aside from the woman serving breakfast, the experience was as expected; not great, not bad.
I mistakenly booked the wrong size room and Melissa was very accommodating in getting us the correct size room. This is my third stay at this property in 3 months and everyone has always been wonderful.
Simply great!
Very pleasant lady welcomed us. Quick, easy, marvelous after a long day traveling. Room was very clean, big towels, good bath products. Breakfast offered good choices, fresh coffees, quiet surroundings.
Perfect for an overnight stop
Hotel was great. The lady that checked us in was very kind and polite. Room was super clean. Definitely recommend
Upon check I was advised that my room was closed for maintenance. I was traveling with 3 small children, my wife and my Daughter. They advised they could give me 2 queens rooms, but could not guarantee that they would be side by side or in the same floor. The reservation was made over a week ago. Someone. Old have called and told me.
1day stay, quick check in and out. Breakfast was decent with good options. Enjoyed the pool and room was clean.
Friendly help staff. Lobby clean waters and snacks available very nice. Bathrooms need an upgrade major league. Rugs in rooms could be cleaner.
We’ve come here for years on the way to the beach. It could use some upgrades- especially the pool area. The seating in the pool area was broken down and dirty. It needs some significant attention.
Very comfortable bed and loved the large pillows. Quiet area even though freeway was pretty close.