Caring staff. Wonderful swim in the pool. Facility is very clean and bright with beautiful holiday decorations. Thanks so much. Will stay again on my next trip.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you enjoyed our caring staff, the relaxing pool, and the clean, bright atmosphere—especially with the holiday decorations adding a cheerful touch. Your kind words truly mean a lot to our team.
5.0分
其他
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Everything was very nice at this location. Before I found this location I was staying in Richmond to be at a Hilton property. Now that there is something clean and kept I will continue to stay here.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re truly delighted to hear that everything about your stay was enjoyable. It means a great deal to us that you chose our property after previously staying in Richmond, and we’re honored to have earned your continued loyalty.
4.0分
家庭亲子
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The woman that took care of the breakfast area goes above and beyond. She greeted every person and let us know what was about to come out in case we were looking for those particular items. She asked people if they needed anything.
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酒店回复: Thank you for sharing your feedback and for giving us an 8/10 rating. We’re delighted to hear that our breakfast team member made such a positive impression with her attentiveness and friendly service. We will be sure to share your kind words with her, as it will mean a lot to our team.We hope to welcome you back for another enjoyable stay in the future.
3.0分
其他
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The staff was great, the breakfast was excellent, and the room was nice. However, there was no hot tub, even though the site said there was. Also, the pool was absolutely freezing! The next day, they turned the heater on, but there was something gross in the water. This was very disappointing, because we’d paid for a late checkout specifically to take advantage of the pool and hot tub.
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酒店回复: Thank you for your feedback. I’m glad you enjoyed our staff, breakfast, and room. I’m very sorry for the issues with the pool temperature, water condition, and the incorrect hot tub listing. We understand how disappointing this was, especially with your late checkout. We’ll address these concerns immediately. Thank you for bringing this to our attention.
5.0分
其他
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It was overall a great trip your staff was great, the staff went all out for us they made us feel like we were the only one there we’ll be back a lot it’s our new place to stay now we won’t stay anywhere else from now on thanks to your staff
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酒店回复: We truly appreciate your positive feedback! It’s wonderful to know you had a pleasant experience with us. Your satisfaction is our top priority.
5.0分
其他
The hotel was very clean, accomodating to the request we had, very friendly and the area is very safe.
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酒店回复: Dear Heidi,Thank you for your kind words! We’re delighted to hear you found our hotel clean, accommodating, and friendly, and that you felt safe in our area. We look forward to welcoming you back on your next visit!
3.0分
其他
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Meh
We asked about early check in and were told it was not possible - before they even checked to see if our rooms were ready. Then the rooms I booked were mixed up. In addition, my room had a floodlight shining into the window, which was only partially blocked by pulling down the shade. Location was good, but not a great stay.
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酒店回复: Dear Sherry,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your early check-in request and the room mix-up. We also regret the issue with the floodlight disturbing your stay. Your comments are important to us, and we will address these concerns with our team to improve future guest experiences. We hope you’ll give us another opportunity to provide you with the excellent stay you deserve.
5.0分
其他
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The breakfast was great. Room was clean and nice. The only bad thing was the street noise. I would stay on back side of motel. Great place to stay. A lot of places to eat very close.
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酒店回复: Dear Eugene,Thank you for sharing your kind feedback and perfect score! We’re glad you enjoyed our great breakfast, clean and comfortable room, and convenient location. We appreciate your note about street noise and recommend requesting a room on the back side during your next visit for a quieter stay.We look forward to welcoming you back for another great experience.
5.0分
其他
A Great Stay Away from Home!
The staff was friendly, the hotel smelled great, and the bed was so comfortable!!!
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Caring staff. Wonderful swim in the pool. Facility is very clean and bright with beautiful holiday decorations. Thanks so much. Will stay again on my next trip.
Everything was very nice at this location. Before I found this location I was staying in Richmond to be at a Hilton property. Now that there is something clean and kept I will continue to stay here.
The woman that took care of the breakfast area goes above and beyond. She greeted every person and let us know what was about to come out in case we were looking for those particular items. She asked people if they needed anything.
The staff was great, the breakfast was excellent, and the room was nice. However, there was no hot tub, even though the site said there was. Also, the pool was absolutely freezing! The next day, they turned the heater on, but there was something gross in the water. This was very disappointing, because we’d paid for a late checkout specifically to take advantage of the pool and hot tub.
It was overall a great trip your staff was great, the staff went all out for us they made us feel like we were the only one there we’ll be back a lot it’s our new place to stay now we won’t stay anywhere else from now on thanks to your staff
The hotel was very clean, accomodating to the request we had, very friendly and the area is very safe.
Meh
We asked about early check in and were told it was not possible - before they even checked to see if our rooms were ready. Then the rooms I booked were mixed up. In addition, my room had a floodlight shining into the window, which was only partially blocked by pulling down the shade. Location was good, but not a great stay.
The breakfast was great. Room was clean and nice. The only bad thing was the street noise. I would stay on back side of motel. Great place to stay. A lot of places to eat very close.
A Great Stay Away from Home!
The staff was friendly, the hotel smelled great, and the bed was so comfortable!!!