酒店回复: Thank you for your kind words! We’re so glad you enjoyed the beauty of the hotel, the lake views, and our convenient location. It’s wonderful to hear you had such a positive experience, and we look forward to welcoming you back soon.
5.0分
其他
Nice Stay!
Very nice hotel on the lake with plenty of restaurants and shops within walking distance. Staff beyond friendly.
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酒店回复: Thank you for your kind words! We’re delighted you enjoyed the lakefront views, nearby amenities, and our friendly staff. We hope to see you again soon!
5.0分
情侣出游
I really enjoyed the view along with easy and convenient access to entertainment.
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酒店回复: We’re happy to hear you loved the view and the easy access to everything around the Harbor! Hope to see you again soon for another relaxing stay.
3.0分
其他
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Not as pleased with my stay
My husband and I wanted to get away for a couple of days from the monotony of our daily routines. Upon arriving at the Hilton, the hotel is beautiful from the outside. The scenery is beautiful as well as when you enter the hotel. It is very beautiful in the lobby, bar, & the restaurant and quite polished throughout. however, my problem was actually when I entered the shower and there was soap scum from the previous guest and it totally grossed me out. I did make that known to, I believe her name is Amaya and Makenna and they asked me what they thought should be done. I felt that was something that should’ve figure out. I requested they send someone to clean it before we returned back to the room. That did have housekeeping come up and clean the room and the bathroom again. Cleanliness is imperative and that right there is a no for me. I do not like that. It just brought me back to Covid and showering with someone else’s bodily fluids was very mentally disturbing, but that was truly the only issue that I had besides, you know as much as we pay to to be there over the weekend some of the amenities that they have are worn, the walls in the bathroom are patched with different shades of white. The molding is coming up from the floor and from the shower, I mean for it to be such a beautiful hotel they do need some upgrades.
5.0分
其他
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Loved this hotel and would definitely stay here again. Great dining options, well appointed room, with soft sheets and a pillow I considered stealing. Pretty property, easy self parking, dining on site, pool overlooking lake. Would recommend.
3.0分
家庭亲子
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I paid more than $250 a night and they charged me $40 in parking. And this hotel was not in the city. It was in a remote location there was acres of parking all around the hotel!!
5.0分
家庭亲子
The room is so spacious and clean. Concierge staff very helpful. Location is walking distance to many nice restaurants.
3.0分
家庭亲子
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Have stayed many times over the years. Location if not sole, then primary plus, and staff are generally very nice. Amenities are limited at premium cost. Food and drinks are okay but prices difficult to swallow! Then there are irritants: RS menu NEVER matches available menu! Huge parking lot free for years, now a new cash cow, evidently. Few bellhops or luggage carts, so odds are you will lug your stuff. Pool loungers VERY uncomfortable after an hour or so, major sun but few umbrellas, 3 cabanas take up vast amount of pool area for merely $600 a day! In essence, value once prized has dwindled greatly. Staff is generally very nice, and I've personally dealt with all but the latest GM and they were supremely gracious. Did not contact current one. Truth is, we've enjoyed staying there, found trade-offs worth it. But SO many regulars have reached their limits and simply will not return. We openly wonder if/when we'll reach the same decision. It's about value, and it's increasingly in doubt.
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酒店回复: Thank you for your feedback and for being a loyal guest. We apologize for the inconveniences you've experienced. Your comments about amenities, pricing, and other aspects are important to us, and we are committed to improving.We appreciate your kind words about our staff. Your feedback will be shared with the team to ensure we continue to provide the high level of service you expect.Thank you for bringing these matters to our attention. We hope to welcome you back and provide a more satisfying experience in the future.
5.0分
情侣出游
Was overall a really nice stay there were tons of restaurants and activities in walking distance.
人间仙境，尤其是日落的时候，湖边景色非常漂亮
多么漂亮的酒店啊！大堂美极了，有很多地方可以休闲放松。湖景美不胜收。地理位置优越，步行即可到达许多餐厅等。
Nice Stay!
Very nice hotel on the lake with plenty of restaurants and shops within walking distance. Staff beyond friendly.
I really enjoyed the view along with easy and convenient access to entertainment.
Not as pleased with my stay
My husband and I wanted to get away for a couple of days from the monotony of our daily routines. Upon arriving at the Hilton, the hotel is beautiful from the outside. The scenery is beautiful as well as when you enter the hotel. It is very beautiful in the lobby, bar, & the restaurant and quite polished throughout. however, my problem was actually when I entered the shower and there was soap scum from the previous guest and it totally grossed me out. I did make that known to, I believe her name is Amaya and Makenna and they asked me what they thought should be done. I felt that was something that should’ve figure out. I requested they send someone to clean it before we returned back to the room. That did have housekeeping come up and clean the room and the bathroom again. Cleanliness is imperative and that right there is a no for me. I do not like that. It just brought me back to Covid and showering with someone else’s bodily fluids was very mentally disturbing, but that was truly the only issue that I had besides, you know as much as we pay to to be there over the weekend some of the amenities that they have are worn, the walls in the bathroom are patched with different shades of white. The molding is coming up from the floor and from the shower, I mean for it to be such a beautiful hotel they do need some upgrades.
Loved this hotel and would definitely stay here again. Great dining options, well appointed room, with soft sheets and a pillow I considered stealing. Pretty property, easy self parking, dining on site, pool overlooking lake. Would recommend.
I paid more than $250 a night and they charged me $40 in parking. And this hotel was not in the city. It was in a remote location there was acres of parking all around the hotel!!
The room is so spacious and clean. Concierge staff very helpful. Location is walking distance to many nice restaurants.
Have stayed many times over the years. Location if not sole, then primary plus, and staff are generally very nice. Amenities are limited at premium cost. Food and drinks are okay but prices difficult to swallow! Then there are irritants: RS menu NEVER matches available menu! Huge parking lot free for years, now a new cash cow, evidently. Few bellhops or luggage carts, so odds are you will lug your stuff. Pool loungers VERY uncomfortable after an hour or so, major sun but few umbrellas, 3 cabanas take up vast amount of pool area for merely $600 a day! In essence, value once prized has dwindled greatly. Staff is generally very nice, and I've personally dealt with all but the latest GM and they were supremely gracious. Did not contact current one. Truth is, we've enjoyed staying there, found trade-offs worth it. But SO many regulars have reached their limits and simply will not return. We openly wonder if/when we'll reach the same decision. It's about value, and it's increasingly in doubt.
Was overall a really nice stay there were tons of restaurants and activities in walking distance.