The room was spotless. Everything smelled fresh and clean. It was working walking dissuade of the river walk. Staff was professional and welcoming. The couch bed was actually comfortable. Breakfast options were many and delicious. Wish they had a bit more seating space but it was over sll a great experience
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and appreciated the cleanliness, comfort, and convenient location near the River Walk. It’s great to know our team made you feel welcome and that breakfast hit the spot! We appreciate your suggestion about adding more seating space and will keep that in mind as we continue improving our guest experience. We look forward to welcoming you back for another great stay soon!
3.0分
其他
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Bathrooms need a refresh, paint peeling on doors all over, toilet with black scrapes all on the outside. Room was clean enough and lobby was a pleasant place to hang out in.
Got woken up at 5:00 AM on vacation from an emergency alert that had us all evacuate down the stairs, staff didn't know what was going on, was a malfunction, no apologizes from the hotel.
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酒店回复: Hi Kimberly,Thank you for taking the time to share your experience with us. I’m truly sorry for the issues you encountered during your stay especially the early-morning alarm malfunction and the lack of clear communication afterward. That’s not the level of clarity or care we want to provide, and I apologize that you didn’t receive proper follow-up.I also appreciate you pointing out the condition of the bathroom. Your comments are already being shared with our maintenance and housekeeping leadership so we can address the items you mentioned, including the peeling paint and marks on the toilet.I’m glad to hear the room was clean and that you enjoyed our lobby space, but you absolutely deserved a smoother, more comfortable stay from start to finish. If your travels bring you back to San Antonio, I would truly like the opportunity to provide a much better experience.
5.0分
其他
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Stayed for a weekend during our son's soccer tourney and everything was great Friendly staff from the front desk to the breakfast buffet staff everyone was great.
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酒店回复: Hi Gregory,Thank you so much for the amazing feedback! It’s great to hear your family had a smooth and enjoyable weekend with us during the soccer tournament. Our front desk team and breakfast crew will be thrilled to know they helped make your stay even better.We really appreciate you choosing us for your trip, and we’d love to welcome you back the next time you’re in San Antonio.
太差了！！下午4点到的，结果硬是等到5点才拿到房间。空调系统也很糟糕！早餐根本没法吃，就那么点东西，聊胜于无。停车费一晚50美元，简直是抢钱。家具非常老旧，住着一点都不舒服。
一切都很棒，是一次很棒的体验。
我们来这庆祝孙子九岁生日。我们玩得很开心。住宿条件非常好，一切都很完美，我们不能要求更多了。
很棒的酒店！房间非常干净宽敞。下次肯定还会再住这里。
地理位置优越，员工也很友善。
阳台靠近所有空调机，一点也不安静，根本没法坐下来欣赏风景或闲聊。马桶座圈松动，而且因为是残疾人用的，非常不安全。我觉得我们的空调可能坏了，显示温度是63度，但实际温度是75度，所以很热。
价格过高，房间没打扫干净，淋浴墙上有头发，浴室门上有洞。代客泊车收费过高，在我看来，对于已经为如此脏乱的房间支付高价的客人来说，这项服务应该是免费的。我以后再也不会入住这家酒店了……
The room was spotless. Everything smelled fresh and clean. It was working walking dissuade of the river walk. Staff was professional and welcoming. The couch bed was actually comfortable. Breakfast options were many and delicious. Wish they had a bit more seating space but it was over sll a great experience
Bathrooms need a refresh, paint peeling on doors all over, toilet with black scrapes all on the outside. Room was clean enough and lobby was a pleasant place to hang out in.
Got woken up at 5:00 AM on vacation from an emergency alert that had us all evacuate down the stairs, staff didn't know what was going on, was a malfunction, no apologizes from the hotel.
Stayed for a weekend during our son's soccer tourney and everything was great Friendly staff from the front desk to the breakfast buffet staff everyone was great.