Room was super clean as was the whole place! Breakfast was amazing!! Staff was kind and friendly!!
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your stay—especially our complimentary breakfast and the friendly service from our team. Cleanliness and hospitality are at the heart of what we do, and it’s great to know that reflected in your experience. We hope to have the pleasure of welcoming you back to the Embassy Suites San Antonio Riverwalk soon!
5.0分
家庭亲子
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I enjoyed the breakfast. They have started renovating the hotel and i stayed in one of the renovated rooms which were excellent. I really enjoyed the 2 bedroom suite since i was traveling with teenagers. Overall excellent property.
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酒店回复: Dear Ms. Carey,Thank you for your wonderful feedback. We’re delighted you enjoyed the breakfast, your renovated suite, and the comfort of the two-bedroom layout for your family. It’s great to know the updates enhanced your stay, and we look forward to welcoming you again for another excellent experience.
3.0分
其他
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Not Bad, Not Great
Overall the stay was not bad but not great. We found underwear in our view and the tub had mold which made things uncomfortable. The best part was the breakfast and the spread made a semi uncomfortable stay turn into an okay one.
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酒店回复: Thank you, Yumaira, for taking the time to share your experience. While I’m glad you enjoyed our breakfast offerings, I’m truly sorry to hear about the cleanliness concerns you encountered. Finding items left behind and noticing mold in the tub is not reflective of the standards we uphold, and I sincerely regret the discomfort this caused. Your comments have been shared with our housekeeping leadership team to ensure this is addressed and prevented moving forward. We truly value your feedback and hope to have the chance to provide you with a smoother and more enjoyable stay in the future.
一切都很棒，是一次很棒的体验。
太差了！！下午4点到的，结果硬是等到5点才拿到房间。空调系统也很糟糕！早餐根本没法吃，就那么点东西，聊胜于无。停车费一晚50美元，简直是抢钱。家具非常老旧，住着一点都不舒服。
我们来这庆祝孙子九岁生日。我们玩得很开心。住宿条件非常好，一切都很完美，我们不能要求更多了。
很棒的酒店！房间非常干净宽敞。下次肯定还会再住这里。
地理位置优越，员工也很友善。
地理位置绝佳，非常干净。他们提供的早餐也很棒。我会再来住的！
903房间厕所漏水，空调晚上冷得要命，客厅的沙发也超级不舒服……以后绝对不会再住这家酒店了。本来想试试新酒店，以前一直住Omni La Mansion，真不该换。
Room was super clean as was the whole place! Breakfast was amazing!! Staff was kind and friendly!!
I enjoyed the breakfast. They have started renovating the hotel and i stayed in one of the renovated rooms which were excellent. I really enjoyed the 2 bedroom suite since i was traveling with teenagers. Overall excellent property.
Not Bad, Not Great
Overall the stay was not bad but not great. We found underwear in our view and the tub had mold which made things uncomfortable. The best part was the breakfast and the spread made a semi uncomfortable stay turn into an okay one.